Contact Center Quality Manager jobs in Bergenfield, NJ

The Quality Manager responsible for the oversight and enforcement of the Contractor’s conformance with the contract documents and for the Contractor’s implementation or quality assurance and quality control, including, but not limited to, special inspections.

Successful individual shall have full managerial responsibility for a given scope of work and the direction, control, and utilization of a staff of professionals and support personnel (at least eight (8) or more in number).

Requires an engineering degree plus a minimum of eight (8) years of related experience, or the equivalent.

Responsibilities include, but are not limited to:

1. The QM shall review the Contractor’s Quality Program (CQP) and the Contractor’s key quality management personnel such as the Quality Manager and Quality Staff for this Project and provide recommendations as appropriate.

2. The QM shall review and approve all Subcontractors and Suppliers not identified in the Contractor’s Proposal.

3. The QM shall review and approve the Contractor’s Inspection and Testing Program documentation, including but not limited to the Inspection/test control documents and procedures; Quality Work Plans (QWP); inspection checklists and records; hold points and notification of hold point activity by work site.

4. The QM shall ensure that a QWP for each definable feature of work (or one per specification section) shall be submitted at least three weeks prior to the start of work and presented by the Contractor’s and/or Subcontractor’s Quality Team responsible for the work at the Preparatory Phase Session. Each QWP shall be the basis for site-specific. No Work is to be performed without an approved QWP.

5. The QM shall ensure that a Preparatory session documented by attendance sheet, agenda and meeting minutes shall be held prior to the start of an activity. The meeting shall include a discussion of the QWP, checklists for each work activity, hold points, quality concerns and actions to mitigate each concern, Authority’s expectations, and necessary records to be prepared and maintained. In attendance shall be, as a minimum, the Contractor’s and Subcontractor’s personnel involved in the activity.

6. The QM shall verify that Hold Points shall be established and identified in the QWP for each first article or portion of work, including sample work/mock-ups, etc. The means and methods of communicating “Hold Points” and releasing them shall be established between the Contractor and the PMC.

7. The QM shall be responsible for the management of the Review Submittals process.

8. If the project includes Commissioning with a Commissioning Provider (CXP) or a Systems Integrator (SI), the QM shall be responsible for the oversight of all pre-functional checks, inspections and tests including static tests, equipment start-up and verification of interlocks for all mechanical and electrical systems.