Contact Center Quality Manager jobs in Binghamton, NY

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Contact Center Representative
  • Chemung Canal Trust Com
  • Elmira, NY FULL_TIME
  • Performs a wide variety of duties in support of the retail function order to meet the financial services needs of both internal and external clients in all markets that we serve. 

    • Answers incoming calls to the Company’s Contact Center; responds to client inquiries as able or identifies Company personnel to respond to inquiries when unable to provide an immediate response.
    • Proactively seeks ways to expand customer relationships in order to achieve customer satisfaction; maintains a working knowledge of the banks products and services.
    • Receives all incoming internet email; responds to client inquiries as able, identifies personnel who can respond to client inquiries when unable to provide an immediate response; tracks the progress of email responses to ensure timeliness.  
    • Provides electronic banking support to both internal and external clients; including but not limited to Web Banking, Mobile Banking, Bill Pay, and LinkLive.
    • Researches and rectifies Check Card and ATM card transaction processing difficulties for customers in a timely and efficient manner.  
    • Provides deposit and loan account support by supplying answers to general inquiries and referring clients to additional products or services in order to meet client needs and deepen relationships.
    • Processes basic banking transactions per client request such as account transfers and stop payments.
    • Accepts, responds to, and/or forwards, as appropriate, client requests for information and documentation.
    • Accurately processes and reviews Mobile Deposit transactions and requests. 
    • Opens deposit accounts through online channels, opens all types of personal accounts and prepares related documentation; follows up with clients after new accounts are opened to deepen the relationship
    • Maintains an awareness and adheres to all policies, procedures and regulations relevant to the Retail Division.
    • Engages in outbound calling and needs assessment to generate qualified referrals for alternate products, channels and other lines of business.
    • Conforms to General Performance Expectations as identified for all employees.

     Qualifications/Requirements:

    • High School Diploma or equivalent with an emphasis in a business curriculum
    • Minimum of 1 year experience in a banking or customer service position preferred
    • Proficient interpersonal skills in dealing with clients, all levels of management and Board members
    • Proficient communication, interpersonal and sales
    • Demonstrated proficiency in Microsoft Word, Excel and PowerPoint

     Salary Range $15.00 to $23.00 hourly 

    Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained.  Market and organizational factors are also considered. Along with a competitive compensation program please visit the benefits section of our Careers page to view available benefits.

    Chemung Canal Trust Company/Capital Bank fosters a diverse and inclusive culture where employees are able to succeed to their full potential. EEO/AA Including Veterans and Disabled.


  • 19 Days Ago

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General Manager-Quality Inn Mansfield, PA
  • Quality Inn Mansfield, PA
  • Mansfield, PA FULL_TIME
  • Hotel Equities, multi-award-winning hotel development, and hospitality management company, is currently searching for a remarkable General Manager for the 100-room Quality Inn in Mansfield, PA Your ex...
  • 13 Days Ago

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Contact Center Advisor- NY & PA (Continuous Recruitment)
  • Visions Federal Credit Union
  • Endwell, NY FULL_TIME
  • DescriptionVisions Federal Credit Union is developing a pool of applicants for potential full-time, and part-time plus opportunities at our NY, and Downtown, Reading Contact Centers. These positions a...
  • 1 Day Ago

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Nurse Manager Outpatient Surgery Center (Surgicare)
  • Cayuga Medical Center
  • Ithaca, NY FULL_TIME
  • Cayuga Health System's Surgicare Surgery Center is an outpatient same-day surgery center that operates Monday - Friday with no weekends, holidays, or call. The surgery center is a multi-specialty Ambu...
  • Just Posted

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Chenango County Child Advocacy Center Case Manager
  • Crime Victims Assistance Center
  • Norwich, NY FULL_TIME
  • To provide case management services for victims of sexual abuse, physical abuse, witnesses to violence, at risk of being trafficking or a victim of trafficking; and their non-offending family members ...
  • 15 Days Ago

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Quality Assurance Manager
  • Union Tank Car Company - UTLX
  • Sayre, PA FULL_TIME
  • Want to join a growing company with stability and opportunities for growth? Look no further than Union Tank Car Company! We have an exciting opportunity for a QA Manager in our Sayre, PA location! Abo...
  • 4 Days Ago

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0 Contact Center Quality Manager jobs found in Binghamton, NY area

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Call Center Team Lead
  • Cayuga Medical Center
  • Ithaca, NY
  • Job Summary: The Cayuga Health Call Center is a rapidly changing environment. Originally created to assist the community...
  • 3/28/2024 12:00:00 AM

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Assistant Director, Corporate and Foundation Research Relations (CFRR), Cornell Tech (NYC)
  • Cornell University
  • Ithaca, NY
  • About Cornell Tech: As a university founded to be a place where "any person can find instruction in any study," diversit...
  • 3/28/2024 12:00:00 AM

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Administrator for Instructional Support Services
  • Broome-Tioga BOCES
  • Binghamton, NY
  • MAJOR RESPONSIBILITIES: + Plan and coordinate professional learning, in collaboration with the Professional Learning & I...
  • 3/28/2024 12:00:00 AM

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Operations Delivery Manager
  • Computacenter
  • Binghamton, NY
  • Position Overview The Operations Delivery Manager is an exciting opportunity that is responsible for Operational control...
  • 3/28/2024 12:00:00 AM

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Patient Services Representative (PSR) - Cayuga Immediate Care
  • Cayuga Medical Associates
  • Ithaca, NY
  • WHY CHOOSE TO JOIN US? WE VALUE OUR TEAM! When you come to work for Cayuga Medical Associates, you join a growing multis...
  • 3/27/2024 12:00:00 AM

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Field Sales Representative
  • Techtronic Industries - TTI
  • Binghamton, NY
  • About Us: TTI (Techtronic Industries) is a fast-paced, high energy, organization that rewards out-of-the-box thinking to...
  • 3/27/2024 12:00:00 AM

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Intake Counselor
  • Salvation Army - ARC
  • Binghamton, NY
  • Job Description Job Description We are seeking an Intake Counselor to work cooperatively with Program staff and maintain...
  • 3/27/2024 12:00:00 AM

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Industrial Customer Service Representative
  • SAMSCREEN INC
  • Conklin, NY
  • Job Description Job Description SAMSCREEN INC. has a opening for a Customer Service Representative. This position report...
  • 3/26/2024 12:00:00 AM

Binghamton /ˈbɪŋəmtən/ is a city in, and the county seat of, Broome County, New York, United States. It lies in the state's Southern Tier region near the Pennsylvania border, in a bowl-shaped valley at the confluence of the Susquehanna and Chenango Rivers. Binghamton is the principal city and cultural center of the Binghamton metropolitan area (also known as Greater Binghamton, or historically the Triple Cities), home to a quarter million people. The population of the city itself, according to the 2010 census, is 47,376. From the days of the railroad, Binghamton was a transportation crossroads...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$70,531 to $106,278
Binghamton, New York area prices
were up 1.5% from a year ago

Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020