Contact Center Quality Manager jobs in Boise, ID

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Member Contact Center Agent
  • Idaho Central Credit Union
  • Meridian, ID OTHER
  • Overview

    Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles?

     

    If so, you could be the perfect candidate for our Member Contact Center Agent role at Idaho Central Credit Union!

     

    Idaho Central Credit Union’s mission is to help our members achieve financial success. As a Member Contact Center Agent (MCC), you will be the helpful voice of our institution as you build positive relationships with our Credit Union members and assist them over phone, text message, and email.

    Responsibilities

    At work, your Primary Responsibilities will include:

    • Delivering world class service to our members by demonstrating empathy, accuracy, timeliness, and problem-solving skills.
    • Providing general information to members about our Credit Union Services.
    • Answering telephone calls and meeting performance metrics.
    • Researching and correcting member account problems.
    • Performing a wide range of member-generated transactions.
    • Completing accurate case notes of member interactions and call history.
    • Working and communicating effectively with team members.
    • Demonstrating our core values of Honesty and Integrity, Respect and Dignity, Growth and Performance, and Improvement and Accountability in your behavior at work.

    Qualifications

    Before you apply, make sure you have:

    • A High School Diploma or GED.
    • Good communication and interpersonal skills.
    • The ability to maintain confidentiality of Credit Union records.

     

    Also, please let us know in your application if you have:

    • Knowledge of the Financial Industry.
    • Prior Experience in a Customer Service role.

     

    This role will also require some physical abilities including the ability to sit for extended periods of time, lift 20-40 pounds of office supplies, reach keyboards, and operate basic office machines.

    You must be eligible for membership at Idaho Central Credit Union to obtain employment.

     

    This role offers benefits, including:

    • Pay Starting at $17/hr 
    • Medical, Dental, & Vision Insurance (ICCU covers over 85% of the premium)
    • Generous Paid Time Off
    • 11 Paid Holidays
    • Matching 401K AND Pension
    • Tuition Reimbursement
    • Employee Assistance Program
    • Employee Wellness Program
    • Paid Group Life and Disability Insurance
    • Awesome Culture
    • Business Discounts (such as cell phone service and gym memberships)
    • And More

     

    About Idaho Central Credit Union:

    Since 1940, our mission has been to help members achieve financial success; and we have fun doing it! The culture is one where we care about each other. We are a work family, and you can feel it when you’re a part of it. Idaho Central Credit Union was named a Best Place to Work in Idaho. Plus, we are a top financially performing credit union in the nation. ICCU was voted for large companies the Best Place to work in Idaho.  We have also been named by S&P Global Market Intelligence as the top performing credit union in the nation.  We are a talent-based organization looking for talented individuals to help our members achieve financial success.

    Idaho Central Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

     

    The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

     

     

     

     

  • 15 Days Ago

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Member Contact Center Agent (Spanish Required)
  • Idaho Central Credit Union
  • Meridian, ID OTHER
  • Overview Do you enjoy talking to people and helping them solve problems? Do you enjoy setting and reaching challenging goals? Do you love learning how to solve new puzzles? If so, you could be the per...
  • 1 Month Ago

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DMV Customer Contact Center Technical Records Specialist 2
  • State of Idaho
  • Boise, ID FULL_TIME
  • Description NOTICE: Applications will be accepted through 4:59 PM MST on the posting end date. If you are a current or temporary State of Idaho employee you MUST apply through your internal Luma accou...
  • 1 Month Ago

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Center sales manager
  • Rent-A-Center
  • Caldwell, ID FULL_TIME
  • Rent A Center Ready to do your best work? Interested in a starting hourly rate up to $19? Why should I apply in just a few clicks? Paid Time Off and Sundays Off We are Closed! Full-Time Employment and...
  • Just Posted

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Executive Housekeeping Manager
  • Quality Inn and Suites
  • Meridian, ID FULL_TIME
  • Recruit and train new employees. Assigns new employees to work with experienced help. Checks on the work of these employees occasionally and observes the report made by the supervisors. Approves all s...
  • 4 Days Ago

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Quality Manager
  • Critical Process Systems Group
  • Boise, ID FULL_TIME
  • ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Manage quality processes, continuous improvement efforts and quality culture advancements to contribute to overall profitability and growth...
  • 9 Days Ago

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0 Contact Center Quality Manager jobs found in Boise, ID area

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Customer Support & licensing Technical records Spec 2
  • State of Idaho
  • Boise, ID
  • Description "Serving consumers and agriculture by safeguarding the public, plants, animals and the environment through p...
  • 3/29/2024 12:00:00 AM

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Sales/Customer Specialist
  • CarMax, Inc.
  • Meridian, ID
  • 6039 - Boise - 4043 E. Elden Gray Street, Meridian, Idaho, 83642 CarMax, the way your career should be! About this job A...
  • 3/29/2024 12:00:00 AM

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Senior Vice President, Relationship Manager
  • Idaho Trust Bank
  • Boise, ID
  • WHY WORK WITH US Idaho Trust Bank, headquartered in beautiful Boise, Idaho, is listed as one of America’s Best Business ...
  • 3/29/2024 12:00:00 AM

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Customer Care Coordinator
  • Hubble Homes, LLC
  • Meridian, ID
  • About Hubble Homes: Founded in 1997, Hubble Homes has been proudly building homes of exceptional quality, craftsmanship ...
  • 3/29/2024 12:00:00 AM

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Customer Service Rep
  • Manpower
  • Boise, ID
  • Our client is seeking a dynamic Customer Service Rep IV to join their team. As a Customer Service Rep IV, you will be th...
  • 3/28/2024 12:00:00 AM

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Call Center Representative
  • Mountain West Bank
  • Meridian, ID
  • About the Role: Do you LOVE where we work?? WE DO!! Come work for a company that supports it's communities and values it...
  • 3/28/2024 12:00:00 AM

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Client Care Representative
  • Benjamin Franklin Plumbing
  • Meridian, ID
  • Do you value professionalism and punctuality? Do you want to work with the best professionals in the plumbing industry? ...
  • 3/27/2024 12:00:00 AM

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US - Customer Solutions Rep IV - US4
  • Experis
  • Boise, ID
  • This is Gayatri, Senior Recruiter at Experis IT Manpower Group. Our client, leading Semiconductor manufacturing industry...
  • 3/26/2024 12:00:00 AM

Boise (/ˈbɔɪsi/ (listen)) is the capital and most populous city of the U.S. state of Idaho, and is the county seat of Ada County. Located on the Boise River in southwestern Idaho, the population of Boise at the 2010 Census was 205,671, the 99th largest in the United States. Its estimated population in 2016 was 223,154. Boise is in southwestern Idaho, about 41 miles (66 km) east of the Oregon border, and 110 miles (177 km) north of the Nevada border. The downtown area's elevation is 2,704 feet (824 m) above sea level. Most of the metropolitan area lies on a broad, flat plain, descending to the ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$68,151 to $102,692
Boise, Idaho area prices
were up 2.5% from a year ago

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