Contact Center Quality Manager jobs in Bridgeport, CT

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Quality Manager
  • Horberg Industries Inc
  • Bridgeport, CT FULL_TIME
  • We've got an exciting opportunity to join Horberg Industries Inc as a full-time Quality Manager in Bridgeport, CT! As a Quality Manager, you will play a crucial role in maintaining and improving our manufacturing processes to ensure top-notch quality products are delivered to our customers.

     

    PAY & PERKS

    In addition to a competitive wage, we provide our Quality Managers with fantastic benefits:

    • Insurance
    • 4% match Retirement investment plan
    • Vacation time
    • Holidays
    • Generous leave package
    • Employee referral awards
    • Team bonuses
    • Flexible work schedule

    Intrigued? Great - keep reading to learn more!

     

    ARE YOU A GOOD FIT FOR THIS JOB?

    As a Quality Manager, you play a pivotal role in ensuring the high standard and integrity of our products throughout the production process. Your duties include overseeing inspection activities, supervising inspection and testing teams, and implementing inspection criteria and procedures. You use various measuring instruments to verify product conformance to specifications and meticulously review customer and OEM requirements to ensure accuracy.

    Your responsibilities extend to managing our Quality Management System to meet customer, internal, and regulatory standards, as well as evaluating vendor quality systems. With attention to detail, you classify inspection results and take appropriate action on non-conforming products. Additionally, you interact with various stakeholders, participate in review meetings, and provide senior management with insightful reports on quality system performance. Your dedication to maintaining accuracy and staying updated on industry standards is instrumental in our commitment to delivering top-notch products. If you can do this and meet the following requirements, you might be a perfect fit!

    • 4-year technical or business degree (equivalent work experience may be considered)
    • 3 years of quality control and inspection experience in aerospace or other precision industries
    • Ability to prioritize multiple tasks with high attention to detail
    • Ability to work with a team as well as with minimal supervision

    Technical aptitude is desirable and previous experience with machine tools is a plus.

     

    ABOUT US

    We craft precision dowel pins. While sounding unremarkable, these pins are used by all manner of aerospace, defense, medical, and industrial enterprises, as well as by government, public, and private industries. Our hard-working employees play a big role in our success. To recognize them for all they do, we strive to be flexible in our scheduling and allow them room to grow. We also foster a family-like environment where everyone feels welcomed and supported. By offering generous benefits, we hope to show our employees how much we appreciate the value they add to our company.

     

    OUR PRODUCTION TEAM NEEDS YOU!

    If you think this quality control role will suit your needs, great! Applying is a piece of cake. You can finish the initial application in three minutes. Good luck - we're excited to meet you!

  • 1 Month Ago

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Manager, Quality Engineering
  • CooperCompanies
  • Trumbull, CT FULL_TIME
  • About CooperSurgical CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter mos...
  • 22 Days Ago

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Quality Assurance Manager
  • Raise
  • Stratford, CT FULL_TIME
  • We are seeking a driven individual with a passion for the cereal industry. One of our clients is looking to add a strong Quality Assurance Manager to their team. Responsibilities include 1) Ensure pro...
  • 3 Days Ago

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Quality Control Manager
  • Horberg Industries Inc
  • Bridgeport, CT FULL_TIME
  • Are you passionate about ensuring products meet high-quality standards? Do you pride yourself on your great attention to detail? Horberg Industries Inc is seeking a dedicated full-time Quality Control...
  • 7 Days Ago

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Quality Control Manager
  • Horberg Industries Inc
  • Bridgeport, CT FULL_TIME
  • Are you passionate about ensuring products meet high-quality standards? Do you pride yourself on your great attention to detail? Horberg Industries Inc is seeking a dedicated full-time Quality Control...
  • 7 Days Ago

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Quality Manager - *Production
  • Sperry Rail Inc.
  • Shelton, CT FULL_TIME
  • The Quality Manager position at Sperry Rail will have the primary objective of establishing and maintaining high level quality standards, optimize production processes, and minimize defects or error i...
  • 8 Days Ago

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0 Contact Center Quality Manager jobs found in Bridgeport, CT area

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Client Care Representative
  • Benjamin Franklin Plumbing - Tom's River
  • Deer Park, NY
  • JOB SUJMMARY This position answers incoming client telephone calls. Assists with the supervision and dispatching of all ...
  • 4/26/2024 12:00:00 AM

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Patient Communication Center Manager
  • Integrated Medical Professionals PLLC
  • New Hyde Park, NY
  • Job Type Full-time Description Integrated Medical Professionals, PLLC (IMP) is the largest multi-specialty urology focus...
  • 4/26/2024 12:00:00 AM

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Balducci's Full Time Catering Driver - Scarsdale, NY
  • Albertsons Companies, Inc.
  • Scarsdale, NY
  • Responsible for loading and unloading catering deliveries Perform all physical duties of the job (heavy lifting and bend...
  • 4/24/2024 12:00:00 AM

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Director, Credit & Collections Customer Experience
  • Eversource Energy
  • Berlin, CT
  • Experience a **community** of support **Director, Credit & Collections Customer Experience** 10/07/2021 **Locations** Wi...
  • 4/24/2024 12:00:00 AM

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Customer Service Advisor Stratford Type Full-Time Permanent Competitive Salary Closing Date 20th March 2022
  • Axis Europe Plc
  • Stratford, CT
  • NameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeName...
  • 4/23/2024 12:00:00 AM

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Customer Service Representative
  • JP McHale Pest Management
  • Buchanan, NY
  • Job Description Job Description 1553 - Customer Service Representative – Buchanan, NY Corporate Office Report to: Contac...
  • 4/22/2024 12:00:00 AM

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Balducci's Full Time Catering Driver - Scarsdale, NY
  • Albertsons
  • Scarsdale, NY
  • Job Description Balducci's Food Lover's Market is currently seeking a full time associate to work as the Catering Driver...
  • 4/22/2024 12:00:00 AM

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Customer Service Representative - UniFirst
  • UniFirst
  • Stratford, CT
  • UniFirst is seeking a dedicated Customer Service Representative to join our team. You will be a key player in delivering...
  • 3/25/2024 12:00:00 AM

Bridgeport is a historic seaport city in the U.S. state of Connecticut. It is in Fairfield County, at the mouth of the Pequonnock River on Long Island Sound, 60 miles from Manhattan and 40 miles from The Bronx. It is bordered by the towns of Trumbull to the north, Fairfield to the west, and Stratford to the east. As of 2017, Bridgeport had an estimated population of 146,579, which made it the largest city in Connecticut and the fifth-most populous in New England. The Greater Bridgeport area is the 48th-largest urban area in the United States. The showman P. T. Barnum was a resident of the cit...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$83,053 to $125,080
Bridgeport, Connecticut area prices
were up 1.7% from a year ago

Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020