Contact Center Quality Manager jobs in Cedar Falls, IA

-General Manager/General Manager: MUST HAVE EXPERIENCE WORKING AT Customer service related jobs. Oversee day-to-day operations and profitability of the property, including staff management, guest relations, and marketing/sales.

-ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. * Follows procedures to ensure guest expectations are met consistently by each department of the organization.-new employee orientations and training.-Participates in team-building to encourage open communication between staff members and management.-Maintains excellent guest relations and communication -Performs sales calls, advertising, and marketing to promote additional room sales for the property.-Facilitates positive public and community relations. Assists Maintenance person in maintenance, repairs and grounds-keeping administration for all aspects of the property, including equipment, Enforces security and safety procedures, including training as well as record keeping of incidents and outcomes.-Participates in the system's educational events.-All other tasks and functions as determined by the General Manager and management company

-QUALIFICATIONS * Ability to work with limited supervision. * Leadership skills required in directing team members and achieving goals. Must possess excellent organizational skills.^ Must have good communication skills (verbal, written, telephone) required for dealing with the owner(s), employees, guests, vendors, community members. Basic knowledge of business operations and bookkeeping skills.^ Ability to remain flexible in terms of attendance at the property during critical, sometimes "off hour," times.

Must have the ability to work in harmony with employees

Represent the property in a professional manner at all times, including during sales call visits, while attending community events, and during the performance of daily duties with guests and staff.

LANGUAGE SKILLS. Ability to read and interpret documents such as safety rules, operating and Maintenance instructions, and procedure manuals.Ability to write routine reports and correspondence.Ability to speak effectively before groups of customers or employees of the organization

EDUCATION and/or EXPERIENCE. High School Diploma or the equivalent required. Minimum of two years experience preferred. Previous lodging experience is a MUST

MATHEMATICAL SKILLS. Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals. Ability to compute percentages.

Job Types: Full-time

Experience:

• Management: 1 year (Preferred)
• Hospitality Industry: 1 year (Preferred)
• ChoiceAdvantage: 1 year (Preferred)

Education:

• High school or equivalent (Preferred)

Job Type: Full-time

Pay: $36,000.00 - $50,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Leadership Experience: 1 year (Preferred)
• Hotel: 2 years (Preferred)

Work Location: In person