Contact Center Quality Manager jobs in Charleston, SC
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
Contact Center Team Lead
- Roper St. Francis Healthcare
-
Ladson, SC
FULL_TIME
-
Job Summary:The Contact Center Team Lead is a point of contact for team members and handles follow-up on in and outbound patient/office inquiries. The Team Lead must be knowledgeable and available to answer questions about day-to-day issues and call resolution. The Team Lead will bring all major issues and trends to a Contact Center Supervisor for further resolution and process improvement. Responsible for the initial training of new, and subsequent retraining of tenured staff, as warranted. Must be able to provide excellent customer service and support in receiving, researching, and resolving all patient and/or staff inquiries. Must have a thorough and demonstrated knowledge of all task related to call center operations, problem solving, office protocols, first call resolution and customer service. Must be able to process and deliver reports accurately with minimal supervision within a designated timeframe.
**This position is remote and occasionally reports on-site to the Ladson office location.**
Minimum Qualifications: Education: High school diploma or equivalent in education is required.
Experience: Minimum of three years’ experience in a Healthcare call center setting, or billing agency with knowledge of medical terminology and hospital billing. Work experience involving outbound/inbound calling experience in a call center, medical office/clinic or institutional setting is highly preferred. Knowledge of grammar, spelling and punctuation is mandatory.
Licensure/Certification: Not Applicable
Knowledge/Skills: Basic computer skills, PC and Windows experience required. Also requires use of general office equipment including, but not limited to: telephone, calculator, fax machine, printer, typewriter and copier. Excellent written and verbal communication skills. Good organizational skills to effectively deal with staff and insurance company representatives via telephone. Able to effectively handle multiple priorities and deadlines.
Other: Ability to maintain the confidentiality of sensitive information. Accommodates change required to meet departmental and organizational goals and needs. Performs other duties assigned. - 8 Days Ago
Site Manager
- TRIGO Global Quality Solutions
-
Summerville, SC
FULL_TIME
- TRIGO is seeking a full time Site Manager near and around Summerville SC 29483. The Site Manager coordinates and manages the planning and execution of all activities within the quality site. The Facil...
- 5 Days Ago
Site Manager
- TRIGO Global Quality Solutions
-
Summerville, SC
FULL_TIME
- TRIGO is seeking a full time Site Manager near and around Summerville SC 29483. The Site Manager coordinates and manages the planning and execution of all activities within the quality site. The Facil...
- 5 Days Ago
District Manager
- Quality Fresca I, LLC
-
Charleston, SC
FULL_TIME
- Summary: Accountable for leading and directing restaurant operations leadership of approximately 6-10 restaurants in a defined territory, which may include up to $20,000,000 in total sales and up to $...
- 26 Days Ago
Assistant Manager
- Quality Fresca I, LLC
-
Summerville, SC
FULL_TIME
- Summary: The Assistant Manager is responsible for managing the daily operations of the Moe’s Southwest Grill. Responsible for ensuring that the restaurant team creates quality food and providing quali...
- 1 Month Ago
General Manager
- Quality Fresca I, LLC
-
Summerville, SC
FULL_TIME
- Summary: Responsible for leading and managing a restaurant with a sales volume of $650,000 to $2.5M. Responsible for the day to day leadership of people and financial management in order to achieve a ...
- 1 Month Ago
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0 Contact Center Quality Manager jobs found in Charleston, SC area
Genesis Aftersales Manager
- MSX International
-
Charleston, SC
- Job Description Job Description Day to Day Responsibilities · Regularly contact retailers to communicate, implement and ...
- 4/24/2024 12:00:00 AM
Logistics Account Representative
- Harbor Logistics
-
Charleston, SC
- Job Description Job Description Manage assigned customer accounts. Multi-tasking required. Address customer concerns. Em...
- 4/24/2024 12:00:00 AM
FT Customer Service Representative - Work From Home>
- House of Rohl
-
Charleston, SC
- [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
- 4/24/2024 12:00:00 AM
Customer Service Specialist
- Eastern Staffing & Recruiting
-
Charleston, SC
- Job Description Job Description Eastern Staffing & Recruiting is currently looking for a Customer Service Specialist for...
- 4/23/2024 12:00:00 AM
Customer Specialist
- Confidential Company
-
Charleston, SC
- Job Description Job Description We are currently interviewing for a Full-Time, Greeter/Customer Service Associate to joi...
- 4/23/2024 12:00:00 AM
Patient Service Coordinator Non Clinical
- Amedisys, Inc.
-
Mount Pleasant, SC
- Overview: Full-Time Days Are you a highly skilled and compassionate healthcare professional looking for a rewarding care...
- 4/23/2024 12:00:00 AM
Customer Service Representative
- Ichgcp
-
Charleston, SC
- **Customer Service Representative** **Charles River Laboratories International Inc (CRL)** ****Charleston, SC, US, 29407...
- 4/23/2024 12:00:00 AM
Customer Care Rep I - Charleston, SC or Charlotte, NC
- Southstatebank
-
Charleston, SC
- ** Customer Care Rep I - Charleston, SC or Charlotte, NC** **Job Category****:** Operations **Requisition Number****:** ...
- 4/22/2024 12:00:00 AM
About Charleston, South Carolina
Charleston is the oldest and largest city in the U.S. state of South Carolina, the county seat of Charleston County, and the principal city in the Charleston–North Charleston–Summerville Metropolitan Statistical Area. The city lies just south of the geographical midpoint of South Carolina's coastline and is located on Charleston Harbor, an inlet of the Atlantic Ocean formed by the confluence of the Ashley, Cooper, and Wando rivers. Charleston had an estimated population of 134,875 in 2017. The estimated population of the Charleston metropolitan area, comprising Berkeley, Charleston, and Dorche...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$69,638 to $104,878
Charleston, South Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020