Contact Center Quality Manager jobs in Charleston, WV

Job Summary

To assess, treat, solve problems, counsel, educate and refer patients seen for primary or acute care in the clinic/related department, utilizing advanced assessment and evaluation techniques. This position will assist with the cardiac service line andtake on cardiac related calls and complete cardiac consults on nights for any patients that has a cardiology related case.

Responsibilities

• Assess health status and health potential: plan, implement and evaluate health care needs of the patient/family. • Plan, manage and evaluate therapeutic regimens for patients, consulting with physician(s) and other members of the health care team, including school officials. • Plan, teach and counsel patients regarding current health care status and the signs and symptoms of illness. • Assess growth and development of the patient. • Perform clinical and therapeutic procedures. • Assume a leadership role in developing nursing care policies and procedures for the unit. • Assist with planning and monitoring quality improvement/control for the unit. • Perform history and physical examination, and record data. • Identify normal and abnormal findings, and consult as needed with physician to determine the plan of treatment.

Knowledge, Skills & Abilities

Patient Group Knowledge (Only applies to positions with direct patient contact) The employee must possess/obtain (by the end of the orientation period) and demonstrate the knowledge and skills necessary to provide developmentally appropriate assessment, treatment or care as defined by the department’s identified patient ages. Specifically the employee must be able to demonstrate competency in: 1) ability to obtain and interpret information in terms of patient needs; 2) knowledge of growth and development; and 3) understanding of the range of treatment needed by the patients. Competency Statement Must demonstrate competency through an initial orientation and ongoing competency validation to independently perform tasks and additional duties as specified in the job description and the unit/department specific competency checklist. Common Duties and Responsibilities (Essential duties common to all positions) 1. Maintain and document all applicable required education. 2. Demonstrate positive customer service and co-worker relations. 3. Comply with the company's attendance policy. 4. Participate in the continuous, quality improvement activities of the department and institution. 5. Perform work in a cost effective manner. 6. Perform work in accordance with all departmental pay practices and scheduling policies, including but not limited to, overtime, various shift work, and on-call situations. 7. Perform work in alignment with the overall mission and strategic plan of the organization. 8. Follow organizational and departmental policies and procedures, as applicable. 9. Perform related duties as assigned.

Education

• Master's Degree (Required) Experience: None

Credentials

• Physician Assistant License
• Advanced Cardiac Life Support (Required) Within 1 year of hireWithin 1 year of hire
• Basic Life Support (Required) Within 30 days of hireWithin 30 days of hire

Work Schedule: Nights

Status: Full Time Regular

Location: Heart & Vascular Center

Location of Job: US:WV:Charleston