Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
This is a role with one of Slalom’s global teams we are open to hiring in many locations and travel will be required as needed by our clients.
In today’s world, fast beats slow, and the secret to speed is the intersection of people, experiences, and technology. The Global Business Advisory Services team lives in and loves that intersection as we help our clients reach for and realize their desired business outcomes.
We accelerate the growth of more impactful work and the evolution of Slalom.
Role : Contact Center Transformation Strategist
Target Level : Principal or Senior Principal
This team supports clients in their journey to improve their customer experiences with a focus on best-in-class service and support.
We provide subject matter expertise to our industry and local market teams. We specialize in designing solutions that help our clients improve customer service and support, enable advanced field service solutions, and design and implement effective AI solutions across all channels.
What You’ll Do
What You’ll Bring
About Slalom
Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human.
In six countries and 43 markets, we deeply understand our customers and their customers to deliver practical, end-to-end solutions that drive meaningful impact.
Backed by close partnerships with over 400 leading technology providers, our 13,000 strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all.
We’re honored to be consistently recognized as a great place to work, including being one of Fortune’s 100 Best Companies to Work For seven years running.
Learn more at slalom.com.
Compensation and Benefits
Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short / long-term disability.
We also offer a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.
Slalom is committed to fair and equitable compensation practices. In addition, individuals may be eligible for an annual discretionary bonus.
Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors.
The salary pay range is subject to change and may be modified at any time.
EEO and Accommodations
Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by federal, state, or local laws.
Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities.
Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process .
Last updated : 2024-04-24
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