Contact Center Quality Manager jobs in Chattanooga, TN
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
Contact Center Representative
- Jackson Hewitt - 3562
-
Cleveland, TN
FULL_TIME
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At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here.
Together we are highly passionate about what we do, and how we can help our clients. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.
What you'll do here:- Inbound/Outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued.
- Present a professional, courteous, and confident demeanor via verbal and/or written communications.
- Take ownership in assisting, researching, resolving, or escalating customer issues.
- Respond to customer queries in a timely and accurate way, via phone, email, or chat.
- Diligently and accurately document customer records and cases.
- Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed.
- Make sales or recommendations for products or services that may better suit client needs.
- Utilize software, databases, scripts, and tools appropriately.
- Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion.
Skills you'll bring for success:- 1 - 3 years previous call center experience
- High School Diploma/GED or equivalent related business experience preferred
- Strong written and verbal communication skills
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Patient and empathetic attitude
- Strong time management and organizational skills
- Comfortable working in a fast-paced environment
- Computer literacy, ability to learn new technologies
- Phone skills, including familiarity with complex or multi-line phone systems
- Ability to learn in-depth knowledge of JH’s products and/or services
- 2 Months Ago
Customer Service Representative - Contact Center
- HomeServe
-
Chattanooga, TN
FULL_TIME
- We are looking for agents able to start training in July. Company Overview: HomeServe is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified a...
- 4 Days Ago
Customer Service Representative - Contact Center
- HomeServe
-
Chattanooga, TN
FULL_TIME
- We are looking for agents able to start training in July. Company Overview: HomeServe is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified a...
- 4 Days Ago
Center Manager
- GEORGIA DEVELOPMENTAL SERVICES INC. (Academy ABA)
-
Rome, GA
FULL_TIME
- Why join our team?At Georgia Developmental Services, Academy ABA, our mission is to deliver exceptional and innovative Applied Behavior Analysis therapy to instill the essential human virtues of compa...
- 29 Days Ago
Quality Assurance Manager
- Astec Industries
-
Chattanooga, TN
FULL_TIME
- BUILT TO CONNECT Astec is a global, environmentally focused infrastructure and manufacturing company of asphalt road building and aggregate processing. Our mission is to design and build the most inno...
- 14 Days Ago
Quality Control Manager
- Huali Floors USA
-
Chatsworth, GA
FULL_TIME
- Quality Control Manager Huali Floors was established in Taizhou, Jiangsu Province in 2002, Huali Floors is one of the world’s leading manufacturers of resilient flooring. Huali manufactures a variety ...
- 17 Days Ago
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0 Contact Center Quality Manager jobs found in Chattanooga, TN area
CSR, SBO Customer Service
- North American Credit Services
-
Dalton, GA
- Job Description Job Description Customer Service Representative, SBO Call Center: About MedSrv: As the healthcare indust...
- 4/23/2024 12:00:00 AM
Call Center Manager
- Work With Your Handz
-
Chattanooga, TN
- Job Opportunity: Call Center/Dispatcher Manager At our long-standing establishment in Chattanooga, we prioritize continu...
- 4/22/2024 12:00:00 AM
Hospital Valet Parking Attendant - Chattanooga, TN
- Parking Management Company
-
Chattanooga, TN
- Job Details Job Location Chattanooga TN - Chattanooga, TN Position Type Full Time / Part Time Education Level None Trave...
- 4/22/2024 12:00:00 AM
Customer Relations Representative - Entry Level
- Apex Solutions Inc
-
Chattanooga, TN
- We are looking for a flexible and driven individual who can lead our team from the front lines. The Customer Relations R...
- 4/22/2024 12:00:00 AM
Customer Experience Specialist (On-Site)
- Unum
-
Chattanooga, TN
- Customer Experience Specialist (On-Site) page is loaded Customer Experience Specialist (On-Site) Apply locations Chattan...
- 4/22/2024 12:00:00 AM
Inbound Customer Service Representative
- HomeServe USA Corp.
-
Chattanooga, TN
- ** Inbound Customer Service Representative** **Job Category****:** Operations **Requisition Number****:** INBOU04200 Sho...
- 4/22/2024 12:00:00 AM
Customer Service and Sales Representative
- HomeServe USA Corp.
-
Chattanooga, TN
- ** Customer Service and Sales Representative** **Job Category****:** Operations **Requisition Number****:** CUSTO004971 ...
- 4/21/2024 12:00:00 AM
Customer Service/Quality Analyst Chattanooga, TN
- Echelonfit
-
Chattanooga, TN
- **Customer Service/Quality Analyst** Chattanooga, TN **Customer Service/Analyst** * Echelon Fitness is looking for a Qua...
- 4/19/2024 12:00:00 AM
About Chattanooga, Tennessee
According to the United States Census Bureau, the city has a total area of 144.6 square miles (374.4 km2), of which 137.1 square miles (355.2 km2) are land and 7.4 square miles (19.2 km2), or 5.12%, are water. The most prominent natural features in and around Chattanooga are the Tennessee River and the surrounding mountains. The city is nestled between the southwestern Ridge-and-valley Appalachians and the foot of Walden's Ridge; the river separates the ridge from the western side of downtown. Several miles east, the city is bisected by Missionary Ridge.
The Tennessee River is impounded by th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$66,633 to $100,351
Chattanooga, Tennessee area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020