Contact Center Quality Manager jobs in Clarksville, TN
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
Quality Manager
- Zobility
-
Dickson, TN
FULL_TIME
-
Job Summary:
The Quality Manager is responsible for the development, implementation, maintenance, and improvement of the Quality System to assure that the products manufactured and services provided meet customer requirements.
The Quality System must be aligned with the corporate Quality System and meet the ISO9001/IATF16949 standards or other applicable automotive quality standard as well as the required and applicable customer specific requirements.
Essential Duties and Responsibilities include the following.
Safety
Lead by example in the practice of safe behaviors
Ensure Quality team members abide by company EHS policies/procedures and promote the EHS discipline throughout the organization
Quality
Works with Engineering and Program Management on advance quality planning of future programs and ensures that customer and supplier requirements are met through the customer approval process (PPAP) and ensures that all special characteristics identified during product development are monitored using statistical techniques throughout the manufacturing process.
Serves as the Management Representative for the Quality system. Manages the internal audit schedule for IATF/TS-16949. Administers all Quality activities as defined in the IATF/TS-16949 standards. Ensure that the plant successfully implements applicable World Class Quality Systems, and are certified / compliant with VDA 6.1, ISO/TS16949/IATF, etc. as appropriate.
Manages supplier base for both purchased components and raw material. Drive continuous improvement post S.O.P. Supplier Development and Quality performance. This includes leading the corrective action processes for Supplier issues
Manage corrective action process and assist QE's as needed to drive problem resolution and sustain improvements
Lead process for control of non-conforming material through material reviews, timely disposition of suspect product, and follow-up to drive corrective actions
Manage PPAP process and improve 1st time approval rate
Participate in Advance Quality Planning
Ensure gage qualification, calibration, approval and control is managed
Manage audits – customer, 3rd party, and internal – through scheduling, task assignments, preparation and required corrective actions Act as a liaison with customers on quality or other customer satisfaction related issues
Ensure quality control points are effective, including incoming inspection, first piece and in-process inspection, final inspection, and dock audit
Report on the performance/effectiveness of the quality system, including Management and Leadership, for review and as a basis for continual improvement of the quality system
Plan, promote, and organize training activities related to product quality
Support efforts to minimize product and process variability
Work within customer online portal
Other duties as assigned
Personnel Management
Manage the Quality team members through assignments, performance appraisals, technical guidance and support as well as provide coaching and counseling
Interview and hire candidates for the Quality team to ensure staffing levels and skills are sufficient to accomplish facility and company goals/objectives
Supervisory Responsibilities:
Supervise, coordinate and coach the activities of the quality department
Evaluate and address employee performance issues while ensuring employees are following the proper operating procedures, safety alerts and quality alerts alike.
Ensure employees are trained to safely and properly perform their duties.
Education and/or Experience:
Requires a Bachelor's Degree in a technical field or equivalent experience in a technical or quality function. Prefer engineering degree in Mechanical, Industrial, or Manufacturing and/or ASQ certification as CQE or CQM.
Requires 2 to 5 years as a Quality Manager or 7 years of hands-on experience as a Manufacturing Quality Engineer. Experience must include practicing and implementing Quality Tools & Techniques in a manufacturing environment.
Working knowledge of ISO9001/IATF16949 standard
Skills and Abilities:
Proficient in Core Quality Tools - APQP, PPAP, MSA, SPC
Problem Solving tools such as 8D, 5 Why, Cause and Effect, etc.
Ability to manage people and projects
Excellent written and oral communications skills to successfully communicate with people at all organizational levels
Knowledgeable in training techniques
Effective interpersonal skills, including listening and persuasion
Experienced in quality system and process audits
Working knowledge of Six Sigma concepts
Working knowledge of Geometric Dimensioning and Tolerancing (GD&T)
Data collection and statistical analysis; Minitab preferred
Knowledge of processes used in manufacturing facility, customer facilities, and supplier facilities
Certificates, Licenses, and Registrations:
American Society for Quality certification (CQE, CQA, CQM, or CMI and CQT) preferred
Six Sigma Black Belt preferred
We offer attractive, competitive compensation and benefits including, medical, dental, 401k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit to learn more.
Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.
- 5 Days Ago
Quality Manager
- A.L.P.
-
Dickson, TN
FULL_TIME
- A.L.P. is an international leader in designing, manufacturing, and distributing components for lighting and other technical industries. With world-class capabilities in plastics molding, metal fabrica...
- 17 Days Ago
Laboratory Technical/Quality Manager
- Albemarle Corporation
-
Johnsonville, TN
FULL_TIME
- Be an essential element to a brighter future.We work together to transform essential resources into critical ingredients for mobility, energy, connectivity and health. Join our values-led organization...
- 1 Month Ago
Performance Center Manager
- Three Wire Systems
-
Fort Campbell, KY
FULL_TIME
- MyAdvisor/VetAdvisor care coordination program provides expert care for those that serve others. From behavioral health to career development, MyAdvisor will triage individual needs to find the best r...
- 1 Month Ago
Performance Center Manager
- Strategic Resources, Inc.
-
Fort Campbell, KY
FULL_TIME
- Job Description Performance Center Manager Strategic Resources, Inc. (SRI) is an international, ISO 9001:2015 Certified, CMMI Level 3 Rated full-service provider with more than 35 years’ experience in...
- 26 Days Ago
Service Center Manager
- Valvoline Inc.
-
Dickson, TN
FULL_TIME
- Geared for the Driven At Convenient Car Care, Inc, a franchise of Valvoline Instant Oil ChangeSM (VIOC), it all starts with our people. We demonstrate that belief every day by living a safety culture ...
- 26 Days Ago
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0 Contact Center Quality Manager jobs found in Clarksville, TN area
Assistant Veterans Service Officer
- Montgomery County Government
-
Clarksville, TN
- Assistant Veterans Service Officer Minimum Education: High School diploma or equivalent. Certifications, Licenses: Must ...
- 4/18/2024 12:00:00 AM
Garrison Oak Greeter
- Oak Grove Racing, Gaming & Hotel
-
Oak Grove, KY
- SPECIFIC DUTIES AND RESPONSIBILITIES Greets on arrival and regards on departure to Guests visiting in a warm and invitin...
- 4/18/2024 12:00:00 AM
Customer Service Claim Intake Specialist
- Quality Resource Management
-
White House, TN
- Looking to jump start your career in a thriving industry? Insurance is one of the top ten most thriving industries. Qual...
- 4/18/2024 12:00:00 AM
Assistant Veterans Service Officer
- Montgomery County Government
-
Clarksville, TN
- Assistant Veterans Service Officer Minimum Education: High School diploma or equivalent. Certifications, Licenses: Must ...
- 4/15/2024 12:00:00 AM
Customer Service Support Representative
- CareNow
-
Nashville, TN
- **Nurse Residency Program** Create healthier tomorrows and start your career as a Nurse Resident at HCA Healthcare There...
- 4/14/2024 12:00:00 AM
Garrison Oak Greeter - Part Time
- Oak Grove Racing, Gaming & Hotel
-
Oak Grove, KY
- SPECIFIC DUTIES AND RESPONSIBILITIES Greets on arrival and regards on departure to Guests visiting in a warm and invitin...
- 4/14/2024 12:00:00 AM
Greeter
- Walmart
-
Fort Campbell, KY
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/14/2024 12:00:00 AM
Weekend Part-Time Customer Service Claim Intake Specialist
- Quality Resource Management
-
White House, TN
- Looking to jump start your career in a thriving industry? Insurance is one of the top ten most thriving industries. Qual...
- 4/14/2024 12:00:00 AM
About Clarksville, Tennessee
Clarksville is the county seat of Montgomery County, Tennessee, United States. It is the fifth-largest city in the state behind Nashville, Memphis, Knoxville, and Chattanooga. The city had a population of 132,929 at the 2010 census, and an estimated population of 153,205 in 2017.
It is the principal central city of the Clarksville, TN–KY metropolitan statistical area, which consists of Montgomery and Stewart Counties in Tennessee, and Christian and Trigg Counties in Kentucky.
The city was founded in 1785 and incorporated in 1807, and named for General George Rogers Clark, frontier fighter and ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$66,193 to $99,689
Clarksville, Tennessee area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020