Contact Center Quality Manager jobs in Columbus, GA

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Quality control manager
  • TDX Quality
  • Columbus, GA FULL_TIME
  • Sand Point Services, LLC (SPS) is a full-service General Contractor that specializes in design-build and general construction, providing a wide range of construction services to government and commercial customers.

    At SPS, we believe our team members are our greatest asset. We proudly serve our military and other federal clients in locations throughout the United States, and we take great pride in applying best practices to every task at every stage of every project.

    Headquartered in Anchorage, Alaska, we have satellite offices in NJ, DE, GA, NC, SC and WA. This position will be located at Fort Moore, GA.

    Our Team strives to consistently operate with the highest level of integrity and professionalism to foster our client relationships and to provide outstanding opportunities for internal employee growth.

    Our unified approach to ethics and compliance, allows our employees to focus on delivering high quality services across the board.

    Essential Duties and Responsibilities

    • Managing the day-to-day Quality Control activities working with the Project Team to ensure that the project-milestone dates and overall schedule completion date is met while maintaining all required quality control standards.
    • Creating and maintaining a culture that values quality, safety and maintaining a healthy environment.
    • Working with Project Manager (PM) to develop Baseline Project schedule and monthly updates.
    • Work with Project Superintendent (PS) in preparation and use of three-week look ahead schedules.
    • Work with PM & PS to identify all required testing requirements.
    • Development and maintain Submittal and RFI Registers.
    • Review all project Submittals and RFI's for compliance with QC requirements.
    • Work with PS to ensure all required testing and reports are planned ahead, performed and that all reports kept current.
    • Work with PS and Safety Manager in managing the safety and health programs to ensure compliance with established policies, state / federal laws and OSHA regulations and act as the primary contact for all health and safety and / or regulatory agency requests and inquiries.
    • Obtain / perform all QC inspections and ensure that the quality aspects of the physical work are fully compliant with the contract documents
    • Ensuring all aspects of the project are compliant with all contract terms and legal requirements that govern the project and the community in which the project(s) takes place.
    • Participating in regularly held meetings involving TDX Services' internal staff and external stake holders such as pre-construction meetings, quality control, progress meetings, design review meetings, submittal and safety meetings.
    • Participate in weekly Subcontractor progress review meetings.
    • Preparation and managing the punch list inspection and follow-up process to assure timely completion.
    • Preparation of close-out documentation such as O&M manuals, as-built drawings & specifications, warranties, LEED documentation, etc.
    • Providing timely and cordial interaction with supporting work groups, such as accounting, HR, etc.
    • Perform other duties as assigned.

    Qualifications

    • Bachelor's degree in engineering, architecture, or construction management.
    • Five (5) years Quality Control Manager experience required.
    • Ten (10) years experience in government contracting required.
    • Knowledge in construction methods, practices, schedules, logistics and budgets.
    • Current safety credentials to include OSHA 10 or USACE EM 385-1-1 and First Aid / CPR required.
    • LEED Experience preferred (certification a plus).
    • Current USACE / NAVFAC QCM certification required.
    • Proficient in Microsoft Office Tools (Word, Excel, and PowerPoint).
    • Ability to multi-task, prioritize and work independently with minimal supervision.
    • Exceptional attention to detail and excellent organizational and time management skills.
    • Ability to take initiative, problem-solve and work in a fast-paced setting.
    • Professional demeanor in person, online, and via phone with excellent verbal and written communication skills.
    • U.S. citizenship or U.S permanent resident status required.
    • A valid drivers' license issued by state of residence and in good standing. Must not have any reckless driving or DUI within the past ten years.
    • Will be required to pass facility security clearance investigation.

    Working Conditions and Physical Requirements

    • Weather : This position requires much of the work to be performed inside in an environmentally controlled office, occasionally requiring work to be performed outside where the employee may be exposed to harsh weather conditions.
    • Noise level : The noise level in the work environment is usually moderate, may be exposed to a loud work environment when traveling to worksites.
    • Description of environment : Most of the work will be in a standard office environment with standard office equipment.
    • Physical requirements : Employee is required to lift and / or move up to 25 lbs. Frequently required to sit, stand, walk, use hands / fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk / hear, see, taste / smell, and carry weight / lift.
    • Travel : Up to 15%.

    Notes :

    This job description in no way states or implies that these are the only duties to be performed by this employee. This employee will be required to follow any other instructions and to perform any other duties requested by their supervisor.

    The statements herein intended to describe the general nature and level of work being performed by the employee in this position.

    These statements are not to be construed as an exhaustive list of responsibilities, duties, and skills required of a person in this position.

    Furthermore, these statements do not establish a contract for employment and are subject to change at the discretion of Tanadgusix Corporation (TDX) and its subsidiaries.

    Equal Opportunity Employer / Shareholder Preference

    Sand Point Services (SPS) is a subsidiary of TDX and is an Equal Employment Opportunity and Affirmative Action (EEO / AA) employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability STATUS, veteran protected status or any other characteristic protected by applicable law.

    Native Preference applies pursuant to P.L. 93-638, and SPS grants employment preference to shareholders of Tanadgusix Corporation and their spouses and descendants to the extent allowed by law.

    Prior to employment, successful completion of a background investigation and a pre-employment drug screen may be required.

    Accommodation Request

    If you are a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone or via email.

    In order to appropriately assist you with an accommodation, we ask that you please specify the assistance needed in order to access our jobsite and post for a position.

    The dedicated email and telephonic options are listed below and are reserved only for individuals with disabilities needing accessibility assistance.

    To request an accommodation, contact us at 907-278-2312 or at HR@TDXCorp.com.

    Last updated : 2024-03-04

  • 12 Days Ago

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Quality Manager
  • Tremco CPG Inc.
  • Columbus, GA FULL_TIME
  • Tremco Construction Products Group brings together Tremco CPG Inc.’s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and...
  • 2 Months Ago

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Quality Assistant Manager
  • Hyundai Transys Georgia Powertrain, Inc
  • West Point, GA FULL_TIME
  • Position SummaryAssure quality production through supplier control by implementing effective incoming inspection and feedback of internal and external quality issues to suppliers. Monitor trends and r...
  • 9 Days Ago

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Quality Control Manager (C)
  • TDX Holdings, LLC
  • Columbus, GA FULL_TIME
  • Sand Point Services, LLC (SPS) is a full-service General Contractor that specializes in design-build and general construction, providing a wide range of construction services to government and commerc...
  • 11 Days Ago

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Quality Control Assistant Manager
  • Hyundai Mobis
  • West Point, GA FULL_TIME
  • Overview Supports the Quality Control Team through managing subordinates, developing programs, investigating and resolving issues and reporting. About Hyundai MOBIS GA Hyundai MOBIS is one of the larg...
  • 13 Days Ago

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Quality Control Manager
  • Sauer Construction, LLC
  • Fort Benning, GA FULL_TIME
  • Position Summary: Person will be responsible for taking full control of CQC plan for Sauer on a project located at Fort Benning, GA. Person will be responsible for overall management of the CQC plan a...
  • 16 Days Ago

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0 Contact Center Quality Manager jobs found in Columbus, GA area

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Physician / Urgent Care / Georgia / Locum Tenens / Urgent Care in GA, multiple dates for locum tenens Job
  • Medcare Staffing Inc.
  • Columbus, GA
  • Are you seeking a part-time or per diem locum tenens job in Georgia ?We have openings for an Urgent Care center in Georg...
  • 3/18/2024 12:00:00 AM

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Patient Care Coordinator Home Health Full Time
  • CenterWell Home Health
  • Columbus, GA
  • Become a part of our caring community and help us put health first As a Patient Care Coordinator (Clinical Liaison), you...
  • 3/17/2024 12:00:00 AM

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Service Advisor - Truck Care
  • Love's Travel Stops & Country Stores
  • West Point, GA
  • Job Description Job Description Req ID: 433204 Address: 1917 Hwy 18 West Point, GA, 31833 Welcome to Love’s! OBJECTIVE: ...
  • 3/17/2024 12:00:00 AM

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Customer Support Representative- Service Center
  • Firesidehomesolutions
  • Auburn, AL
  • ** Fireside Home Solutions** ** Customer Support Representative- Service Center** Auburn, WA 98001 **Customer Support Re...
  • 3/17/2024 12:00:00 AM

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Retail Service Specialist
  • O'Reilly Auto Parts
  • Lanett, AL
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 3/16/2024 12:00:00 AM

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Remote Customer Support Representative
  • Healthbiller Pro
  • Auburn University, AL
  • Job Description: An innovative and client-focused organization actively seeks Remote Customer Support Representatives to...
  • 3/15/2024 12:00:00 AM

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Member Assist Cart Attendant
  • Wal-Mart Stores, Inc.
  • Columbus, GA
  • Location COLUMBUS, GA Career Area Business Operations Job Function Business Services Employment Type Regular/Permanent P...
  • 3/15/2024 12:00:00 AM

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Recycling Operations Regional General Manager
  • Schnitzer Steel Industries, Inc.
  • Columbus, GA
  • The Recycling Operations Regional General Manager (RORGM) reports directly to the Recycling Operations Director and is r...
  • 3/14/2024 12:00:00 AM

Columbus is one of Georgia's three Fall Line Cities, along with Augusta and Macon. The Fall Line is where the hilly lands of the Piedmont plateau meet the flat terrain of the coastal plain. As such, Columbus has a varied landscape of rolling hills on the north side and flat plains on the south. The fall line causes rivers in the area to decline rapidly towards sea level. Textile mills were established here in the 19th and early 20th centuries to take advantage of the water power from the falls. Columbus was developed along the Chattahoochee River. Interstate 185 runs east of the city, with acc...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$66,555 to $100,288
Columbus, Georgia area prices
were up 1.5% from a year ago

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