Contact Center Quality Manager jobs in Columbus, GA

QUALITY MANAGER

DESCRIPTION:

Our client is looking for a talented Quality expert to join their team to coordinate and administer all functions of quality assurance and statistical process control in the plant manufacturing areas. The incumbent will coordinate quality assurance functions with all other departments to ensure reliable products that meet or exceed product standards and customer expectations. The job will include advanced quality planning and statistical expertise related to monitoring the costs and effectiveness of the quality program. The ability to understand customer needs and requirements is critical in effectively managing quality control processes as well as managing product quality issues.

RESPONSIBILITIES:

• Reviews customer and engineering requirements to establish quality specifications and standards for incoming materials, components and finished products insuring compliance and quality products.
• Develops and recommends inspections, sampling techniques and quality control procedures using the production of finished products that meet or exceed quality specifications and standards. Develops and ensures the maintenance of the IATF/ISO 16949 quality system.
• Maintains continuous improvement effort by conducting research on product defects recommending improvement modifications for correction and studies cost improvement methods/projects making recommendations.
• Writes and institutes inspection and testing procedures for incoming and finished products periodically reviewing and re-evaluating current procedures to ensure proper product inspection and testing are done.
• Reviews customer quality complaints and initiates corrective action to expedite resolution and satisfy our customers.
• Acts as company liaison between customers and suppliers to resolve specific quality problems, instituting and maintaining a supplier surveillance program to determine if suppliers are fulfilling quality requirements.
• Administers direct supervisory responsibility for Quality personnel including selection, hiring, training, performance evaluations, promotional recommendations, and work schedules.
• Evaluates current and new quality assurance programs making recommendations for continuous improvement.

REQUIREMENTS:

• Bachelor’s Degree in related field
• Formal Education in Quality Control Processes
• 5 – 7 years Quality Engineering experience (additional education may be substituted for experience)
• Supervisory experience strongly preferred
• IATF 16949 Knowledge preferred may substitute ISO 9001 experience
• Knowledge of PPAP, SPC, and Engineering experience
• Basic Knowledge of Injection Molding

INDQT