Contact Center Quality Manager jobs in Danbury, CT
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
Quality Manager
- Sealed Air
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Danbury, CT
FULL_TIME
-
SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.
SEE strives to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. Our culture guides everything we do – how we partner with our customers and suppliers, attract and retain top talent, and create value for our stakeholders.
SEE generated $5.5 billion in revenue in 2023 and has approximately 17,000 employees. The company operates out of 46 countries/territories, and our products are distributed in 115 countries/territories around the world. To learn more, visit www.sealedair.com . Job Description
Sealed Air Corporation is a knowledge-based company focused on packaging solutions that help our customers achieve their sustainability goals in the face of today’s biggest social and environmental challenges. Our portfolio of widely recognized brands including Cryovac® brand food packaging solutions and Bubble Wrap® brand cushioning, enable a safer and less wasteful food chain and protect valuable goods shipped around the world. Sealed Air generated over $5 billion dollars in sales in 2023. To learn more, visit www.sealedair.com
RESPONSIBILITIES- Responsible for managing and directing the Quality Assurance system for multiple manufacturing facilities in the Northeast region
- Perform as lead in an effective Quality Management Team/System and champion continuous improvement activities to raise the performance of the business unit’s product lines
- Educate and train employees as to their impact on the quality management system
- Direct management and overall team leadership of staff in a Performance Management System (PMS) setting
- Provide strategic direction and leadership for quality systems implementation for the facilities leading and directing the Quality Assurance functions with a focus on continuous improvement and harmonizing systems
- Provides guidance in the analysis and scheduling of work and deployment of resources
- Ensures equipment is maintained and resources are utilized in the most cost effective manner
- Responsible for maintaining and calibrating all laboratory equipment to industry standards
- Promotes systematic analysis to resolve complex production and quality issues
- Develop, implement and document standard operating procedures and conditions for process control, process improvement, testing and inspection
- Establish and implement metrics (process capability, process control charts, quality measurement) for monitoring system
- Collaborates and coordinates activities with plant management, quality and other colleagues to address production issues and ensures quality standards are maintained
- Provides sales and marketing teams technical support
- Acts as liaison with vendors and Research and Development for qualifications of raw materials and introduction of new products
- Interfaces with production, suppliers and customer quality representatives concerning issues with quality control and assure that effective corrective action is implemented
- Work synergistically with other functional leads across operations teams in region of responsibility
- Manage Quality Training Programs ensuring ongoing education of staff and the dissemination of information regarding quality-related issues through the induction of new staff
- Pinpoint quality-related training needs
- Work closely with process engineering and operation/production employees
- Lead, implement, and maintain 5S standards for labs and sites; maintain chemical hygiene program in an effective improvement-based culture
- Maintain a clean, safe work environment
- Communicates, coaches, and subsequently reviews performance of quality technicians in achievement of the key process indicators (KPIs)
- Hire, train, develop, and evaluate employees
- Mentor site Quality Technicians
- Conduct performance reviews
- Other duties as assigned Qualifications
- Bachelor’s degree in science, technical/engineering, statistics, analytical or business, required
- 5 years’ experience in QA Systems implementation and management in a manufacturing environment
- 5 years’ experience in a leadership role at a manufacturing facility
- Experienced with Polyurethane, preferred
- Certified Six Sigma Black Belt with Lean implementation experience, preferred
- Experienced in successfully leading the Quality System function; in a multi-site environment, preferred
- High level of understanding with all related testing equipment
- Strong attention to detail
- Strong organization and communication skills based on Core Competencies: Owner mentality, Customer Obsessed, Never Totally Satisfied Attitude, and willingness to approach job functionality with agility through adversity strengths
- Willing to learn and demonstrate can-do attitude and to perform hands-on duties
- Able to work independently and as part of a team with minimal guidance from management
- Able to read, write and speak English with excellent verbal and written skills
- Proficient in software: Minitab (or other analysis tool), SAP, MS Office, MS Outlook and MS Teams
- Polished presentation and facilitation skills
- Legally employable in the United States
- Able to travel up to 20% for facility visits to meet business needs
Relocation: No
SEE is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. SEE prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.- Please be cautious of fraudulent recruiting efforts using the SEE name or logo. SEE will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from SEE during the application process, please reach out to us directly at globalta@sealedair.com.
- 9 Days Ago
Danbury, CT-Garage-Visual Assistant Manager
- Danbury, CT-Visual Assistant Manager
-
Danbury, CT
FULL_TIME
- Seize the opportunity to join a global fashion retailer with two brands at the heart of its success, Garage and Dynamite, selected as one of Montreal's Top Employers 2020 and as one of Canada’s Top em...
- Just Posted
Hands on Quality Manager
- RJS Associates Inc.
-
Woodbury, CT
FULL_TIME
- Local CT manufacturing company has an immediate need for a Hands on Quality Manager. In this role, you will supervise one person and use your hands on quality experience dealing with capability studie...
- 18 Days Ago
Plant Quality Assurance Manager
- Unilock
-
Brewster, NY
FULL_TIME
- Reporting to the Director of Quality Assurance, the Quality Assurance Manager is primarily responsible for ensuring that plants are consistent in achieving and maintaining company Quality standards at...
- 19 Days Ago
Plant Quality Assurance Manager
- Unilock New York, Inc
-
Brewster, NY
FULL_TIME
- Reporting to the Director of Quality Assurance, the Quality Assurance Manager is primarily responsible for ensuring that plants are consistent in achieving and maintaining company Quality standards at...
- 2 Months Ago
Quality Control Value Stream Manager
- Eaton Aerospace
-
Bethel, CT
FULL_TIME
- Eaton's IS AER FED division is currently seeking a Quality Control Value Stream Manager. This position will be located at our Bethel, CT facility. The QC Value Stream Manager will lead the quality ins...
- 12 Days Ago
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0 Contact Center Quality Manager jobs found in Danbury, CT area
Guest Service Associate/ Cashier 3rd Shift
- Global Partners
-
Danbury, CT
- Job Description: Job Description: About Global Partners LP With nearly 1,600 locations, primarily in the Northeast, Glob...
- 4/23/2024 12:00:00 AM
Customer Service Advisor
- Avery Healthcare Group
-
Stamford, CT
- **Customer Service Advisor** **Customer Service Advisor** *Location* Stamford *Position* Customer Services Advisor *Adve...
- 4/23/2024 12:00:00 AM
Customer Service Representative
- Coordinated Transportation Solutions
-
Trumbull, CT
- Job Description Job Description Must have received or be willing to receive the COVID-19 vaccination by date of hire to ...
- 4/22/2024 12:00:00 AM
Customer Service Representative
- JP McHale Pest Management
-
Buchanan, NY
- Job Description Job Description 1553 - Customer Service Representative – Buchanan, NY Corporate Office Report to: Contac...
- 4/22/2024 12:00:00 AM
Balducci's Full Time Catering Driver - Scarsdale, NY
- Albertsons
-
Scarsdale, NY
- Job Description Balducci's Food Lover's Market is currently seeking a full time associate to work as the Catering Driver...
- 4/22/2024 12:00:00 AM
Customer Success Associate
- Coalition Greenwich (a division of CRISIL)
-
Stamford, CT
- About CRISIL Limited: CRISIL is a leading, agile and innovative global analytics company driven by its mission of making...
- 4/22/2024 12:00:00 AM
Director, Credit & Collections Customer Experience
- Eversource Energy
-
Berlin, CT
- Experience a **community** of support **Director, Credit & Collections Customer Experience** 10/07/2021 **Locations** Wi...
- 4/19/2024 12:00:00 AM
Greeter
- Walmart
-
New Fairfield, CT
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/19/2024 12:00:00 AM
About Danbury, Connecticut
Danbury is a city in Fairfield County, Connecticut, United States, located approximately 50 miles (80 km) northeast of New York City making it part of the New York metropolitan area. Danbury's population at the 2010 census was 80,893. Danbury is the fourth most populous city in Fairfield County, and seventh among Connecticut cities. The city is within the New York combined statistical area and Bridgeport metropolitan area.
The city is named for Danbury in Essex, England. It is nicknamed the "Hat City" because for a period in the nineteenth and early twentieth centuries it was the center of the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$80,707 to $121,548
Danbury, Connecticut area prices
were up 1.7% from a year ago
were up 1.7% from a year ago
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020