Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
ROLE:
To assist members and personnel with service or technical support on the full range of digital communications for the credit union; explain services, respond to problems, communicate any situations involving digital services.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Experience: One year to three years of similar or related experience.
All In Credit Union is willing to accommodate handicaps to the extent a financial services organization can without impacting financial control or member service. All In Credit Union is an Equal Opportunity Employer of Females, Minorities, Veterans and Disabled/Drug Free Workplace.
Clear All
0 Contact Center Quality Manager jobs found in Dothan, AL area