Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Are you looking for a new challenge and a place to grow your career We have a great opportunity available at Dave & Dean's Quality Tire & Service Center!
As a team member, you will have the opportunity to develop your skills in Tire Service, including tire repairs and maintenance. You will have the opportunity to build a portfolio of work and be trained on the technical aspects of tire and vehicle repair!
What we offer:
Competitive wage with overtime
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
Experience level:
Schedule:
Work Location: In person
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0 Contact Center Quality Manager jobs found in Duluth, MN area