Contact Center Quality Manager jobs in El Paso, TX
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
Patient Services Specialist (Contact Center/Transmountain)
- Texas Tech Unv Hlth Sci Ctr El Paso
-
El Paso, TX
FULL_TIME
-
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Patient Services Specialist (Contact Center/Transmountain)
Position Description
This position is responsible for assuring smooth operation of the contact center patient call flow. Employees serve as primary contacts for patients over the telephone and are responsible for scheduling appointments for various clinical services, maintaining records, resolving service or clinical issues by clarifying the patient’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem according to each clinical departmental procedures and guidelines. This is a call center, metric based performance driven environment. Employees do not have cash handling responsibilities.
Requisition ID
37385BR
Work Location
El Paso
Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso
Campus
HSC - El Paso
Department
Contact Center Elp
Major/Essential Functions
Answers and handles contact center appointment calls appropriately according to department procedures and guidelines
Answers and handles all other contact center calls appropriately according to department procedures and guidelines for new, existing, and prospective patients regarding a variety of other inquiries not specified in the first 3 IVR options
Answers and handles contact center prescription refill calls and routes timely and appropriately according to department procedures and guidelines
Answers and handles contact center medical concern calls timely and appropriately according to department procedures and guidelines
Answers and handles billing contact center calls appropriately according to department procedures and guidelines from new, existing, and prospective patients in regards to insurance pre authorizations and copay inquiries
Outbound calls to patients as needed or required by department
Adhere to all TTUHSCEP policies, procedures and processes
Personally demonstrate, display, and act in accordance with TTUHSCEP values (Service, Respect, Accountability, Integrity, Advancement, and Teamwork)
Perform all other duties as assigned
Required Qualifications
A minimum of a high school diploma or equivalent
One (1) year of customer service, office or related experience required
Additional education may substitute for the experience requirement
Preferred Qualifications
Ability to speak effectively with customers and build rapport while providing exceptional customer service
Communicates effectively, both orally and in writing
Excellent customer service and interpersonal skills
Ability to devote full attention to patients and medical professionals alike
Ability to remain calm, even under the most stressful of situations
Ability to follow direction effectively
Ability to work as part of a team
Strong grammatical and data entry skills
Strong organizational, time management, problem solving and multitasking skills
Ability to operate call center applications and equipment, computer, fax machine, calculator, printer, scanner, copy machine, etc.
1 year experience in medical setting
Knowledge of patient service principles and practices
Knowledge of administration and clerical processes
Call Center Experience
Bilingual - English/Spanish
EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx
Does this position work in a research laboratory?
No
Job Type
Full Time
Pay Basis
Hourly
Minimum Hire Rate
Compensation is commensurate upon the qualifications
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.
Travel Required
Up to 25%
Shift
Day
Schedule Details
Varies
Grant Funded?
No
Job Group
Information and Records Clerks
Air Force Specialty Code
3A1X1, 4A0X1
Marine Military Occupational Specialty Code
0111
Navy Enlisted Classification Code
YN, HM
Job Expires
05/07/2024 - 1 Day Ago
Drop In Center Case Manager
- El Paso Center for Children
-
El Paso, TX
FULL_TIME
- The Drop-In Center Case Manager will help manage a Drop-in Center space that provides a safe environment for homeless youth, at-risk youth, and survivors of commercial sexual exploitation to learn new...
- 10 Days Ago
Quality Manager
- Plastic Molding Technology LLC
-
El Paso, TX
FULL_TIME
- Company Description: Plastic Molding Technology leverages its three strategic locations to provide engineering expertise and full-service solutions within our core capabilities of injection molding, t...
- 18 Days Ago
Quality Manager
- Copeland Career Site
-
El Paso, TX
FULL_TIME
- The Quality Supervisor/Manager is an integral role in our team, that will be responsible for managing and directing the Quality team personnel. They will oversee the El Paso, TX Distribution Center Qu...
- 1 Month Ago
Quality Manager
- Eaton
-
El Paso, TX
FULL_TIME
- Are you looking for an exciting next step in your career? How about one with meaningful work that has real impact on the planet? Eaton is seeking a Quality Manager at a dynamic new brownfield manufact...
- 1 Month Ago
Coord. Data Quality
- University Medical Center of El Paso
-
El Paso, TX
FULL_TIME
- Job Description: Reviews reports, demographic and financial information to ensure that patient accounts are complete, accurate, and billable in accordance with applicable insurance payer requirements ...
- 15 Days Ago
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0 Contact Center Quality Manager jobs found in El Paso, TX area
Medical Equipment Customer Service Representative
- Rotech Healthcare Inc.
-
El Paso, TX
- OVERVIEW: Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound car...
- 4/26/2024 12:00:00 AM
Customer Service Associate - Call Center
- Empire Today, LLC.
-
El Paso, TX
- Location: Location: Customer Service Associate - Call Center in El Paso, TX at Empire Today **Location:** **Opportunity ...
- 4/26/2024 12:00:00 AM
Customer Relations Specialist II
- Sumitomo Electric Wiring Systems, Inc.
-
El Paso, TX
- Description Position at Sumitomo Electric Wiring Systems, Inc. SEWS-El Paso Customer Service Center (Eastside) Job Title...
- 4/26/2024 12:00:00 AM
Customer Service Project Manager
- Schneider Electric
-
El Paso, TX
- This position is accountable for managing large customer engineered to order projects at the El Paso, TX sites to ensure...
- 4/26/2024 12:00:00 AM
Customer Service Representative
- Million Air
-
El Paso, TX
- Customer Service Representative Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in ev...
- 4/26/2024 12:00:00 AM
Call Center / Customer Service Specialist
- Bay State, Inc.
-
El Paso, TX
- ** Position Description** **Call Center / Customer Service Specialist** Location **El Paso, TX** Job Code **5654** # of ...
- 4/26/2024 12:00:00 AM
Customer Service Associate
- Heritage Landscape Supply Group, Inc.
-
El Paso, TX
- Customer Service Associate page is loaded **Customer Service Associate** **Customer Service Associate** locationsEl Paso...
- 4/26/2024 12:00:00 AM
Customer Service Representative- Bilingual Spanish Preferred
- PLS Financial Services, Inc.
-
El Paso, TX
- Overview: PLS: People. Location. Service PLSwhich stands for People Location Serviceis a leading retail provider of alte...
- 4/23/2024 12:00:00 AM
About El Paso, Texas
El Paso is located at the intersection of three states (Texas, New Mexico, and Chihuahua) and two countries (the U.S. and Mexico). It is the only major Texas city on Mountain Time. Ciudad Juarez used to be on Central Time, but both cities are now on Mountain Time.
El Paso is closer to the capital cities of four other states - Phoenix, Arizona (345 miles away); Santa Fe, New Mexico, (273 miles away); Ciudad Chihuahua, Chihuahua, (218 miles away), and Hermosillo, Sonora (325 miles away) - than it is to the capital of its own state, Austin (528 miles away). It is closer to Los Angeles, California...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$63,847 to $96,156
El Paso, Texas area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020