Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Qualifications:
Reponsibilities: Must be able to stand and walk intermittenly through out the day, reach, stoop, bend, lift, carry, manipulate various food products and dietary supplies and equipment. Manager must have the ability to work with chemicals/cleaning agents and able to lift and/or carry 50 to 75 pounds. Duties(determined by the facility needs and may include, but are not limited to the following):
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