Contact Center Quality Manager jobs in Elyria, OH

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Dietary Manager
  • Progressive Quality Care
  • North Ridgeville, OH FULL_TIME
  •  

    Qualifications:

    1. Must be Serve safe Certified
    2. Must be a Certified Dietary Manager or taking courses to become a Certified Dietary Manager
    3. Excellent time management and communication skills
    4. Knowledge of Federal, State and Local regulations pertaining to meal preparation and service.

     

    Reponsibilities:

    Must be able to stand and walk intermittenly through out the day, reach, stoop, bend, lift, carry, manipulate various food products and dietary supplies and equipment.

    Manager must have the ability to work with chemicals/cleaning agents and able to lift and/or carry 50 to 75 pounds.

    Duties(determined by the facility needs and may include, but are not limited to the following):

    • Food purchase, production and timely service of meals
    • Directs and supervise all dietary functions and personnel.
    • Purchase food products from vendors approved by Progressive Quality Care.
    • Maintain cost records and work to meet budget guidelines
    • Hire, orient, train, counsel, discipline, and when appropriate, terminate dietary employees
    • Schedule work hours and assignments along with reviewing and checking staff work performance. Responsible for properly staffing per shift and facility needs.
    • Develop job descriptions, cleaning schedules and other dietary tools. Check all inventory for incoming and outgoing of all food and supplies
    • Process new diet orders and any changes when received by the nurse. Keep diet cards updated
    • Plan and assist with preparation and service of holiday and special meals and functions. Visits residents to do initial nutritional assessments and screening, explain diet, record foor preferences and promote quality food service.
    • Any other jobs requested by Admnisitrator
  • 1 Month Ago

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Business Office Manager
  • Progressive Quality Care
  • North Ridgeville, OH FULL_TIME
  • The Avenue at North Ridgeville is a Post-Hospital Rehabilitation and Skilled Nursing Care Facility that offers a distinctive environment not commonly found in skilled nursing facilities. From our hote...
  • 4 Days Ago

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RN/ LPN Memory Care Unit Manager
  • Progressive Quality Care
  • North Ridgeville, OH FULL_TIME
  • About Progressive Quality Care: Our company is a family-owned business founded by Rose and Hugo Dancziger. We got our start with the 1960's purchase of the Little Flower Nursing Home in Parma, Ohio. T...
  • 12 Days Ago

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Quality Manager
  • Emerson Career Site
  • Mansfield, OH FULL_TIME
  • Ready to elevate your Quality expertise? Emerson has an incredible opportunity for you! Based in our Ontario, Ohio location, you play a pivotal role in ensuring that our products or services meet the ...
  • Just Posted

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Quality Manager
  • Charter Next Generation
  • Lexington, OH FULL_TIME
  • Maximize your potential, own your impact. We are Charter Next Generation (CNG). We are curious. We are courageous. We are competitive. We are North America’s leading independent producer of high-perfo...
  • 22 Days Ago

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Quality Manager
  • Shiloh Industries, Inc.
  • Valley, OH FULL_TIME
  • Position: Quality Manager Location: Valley City , OH Remote Status: On-Site Job Id: 1680 # of Openings: 1 Company Overview: Dura-Shiloh is inspired to play a lead role in advancing safe, sustainable, ...
  • 25 Days Ago

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0 Contact Center Quality Manager jobs found in Elyria, OH area

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Greeter
  • Walmart
  • Sheffield Lake, OH
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/24/2024 12:00:00 AM

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MRSS (Mobile Response Stabilization Services) Shift Supervisor
  • Wingspan Care Group
  • Lorain, OH
  • $4000 Sign on Bonus!!! Applewood Centers is a premier provider of community-based behavioral health services in Northeas...
  • 4/23/2024 12:00:00 AM

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Call Center Representative - Work From Home>
  • MedMetrix
  • Elyria, OH
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
  • 4/23/2024 12:00:00 AM

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Call Center Representative - Work From Home>
  • MedMetrix
  • Brunswick, OH
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
  • 4/23/2024 12:00:00 AM

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Care Partner 7a-7p $18+ (Part Time)
  • Vitalia Senior Residences at Westlake
  • Westlake, OH
  • Description "After spending 14 years in healthcare, I finally found my home with Arrow Senior Living. It's home-like env...
  • 4/22/2024 12:00:00 AM

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Customer Service Representative (Part-Time)
  • Dayton Freight
  • Elyria, OH
  • Overview: Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professio...
  • 4/21/2024 12:00:00 AM

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Service Advisor
  • Serpentini Chevrolet of Westlake
  • Westlake, OH
  • Job Title: Service Advisor - Serpentini Chevrolet of Westlake Company Overview: Serpentini Chevrolet of Westlake is a we...
  • 4/21/2024 12:00:00 AM

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Customer Service Specialist / Dispatcher
  • Service Experts
  • Elyria, OH
  • Geisel Heating, Air Conditioning & Plumbing 633 Broad St, Elyria, OH 44035 Why You Should Join the Service Experts Team?...
  • 4/20/2024 12:00:00 AM

Elyria (/əˈlɪəriə/ ə-LEER-ee-ə) is a city in the Greater Cleveland metropolitan statistical area and the county seat of Lorain County, Ohio, United States, located at the forks of the Black River in Northeast Ohio 23 miles southwest of Cleveland. As of the 2010 census, the city had a population of 54,533. The city is home to Lorain County Community College. Elyria, part of the Cleveland–Elyria–Mentor metropolitan area, is located at 41°22′24″N 82°6′6″W / 41.37333°N 82.10167°W / 41.37333; -82.10167 (41.373396, -82.101692). Elyria's primary zip code is 44035 with post office boxes being assi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$71,104 to $107,085
Elyria, Ohio area prices
were up 1.3% from a year ago

Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020