Contact Center Quality Manager jobs in Fairbanks, AK

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Quality Control Manager
  • SafeLogic Alaska, LLC
  • Fairbanks, AK FULL_TIME,CONTRACTOR
  • We're looking for a skilled and self-motivated Quality Control Manager to join our construction industry team. Your main responsibility as a team member will be to ensure that all projects comply with government regulations and meet the highest quality standards. The ideal candidate for this role should possess significant experience in managing federal construction projects with USACE.

    Specific Duties and Responsibilities:

    • Create and execute quality control plans for projects
    • Regularly inspect construction sites to ensure adherence to project specifications, contractual obligations, and governmental regulations
    • Collaborate closely with project managers, contractors, and subcontractors to detect and resolve quality issues
    • Verify that all construction materials and equipment meet project requirements and provide approval
    • Maintain accurate records of quality control activities and promptly report any concerns to senior management
    • Conduct training sessions on quality control procedures and best practices for construction staff
    • Partner with government agencies and third-party inspectors to guarantee compliance with all regulations and standards

    Knowledge, Experience, and Skill Requirements:

    • Minimum of 3 years of experience in quality control management
    • CQM Certification
    • EM385-1-1 Certification
    • Exceptional computer skill
    • Experience in RMS
    • Excellent communication and interpersonal skills
    • Ability to work independently and as part of a team
    • Strong attention to detail and ability to analyze complex data
    • Ability to travel to project sites as needed
    • Must be able to pass a background check
    • Bachelor's degree in construction management, engineering, or a related field preferred

    Job Types: Full-time, Contract

    Pay: $65,000.00 - $110,000.00 per year

    Schedule:

    • 10 hour shift

    Ability to Relocate:

    • Fairbanks, AK: Relocate before starting work (Required)

    Work Location: In person

  • 7 Days Ago

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Quality Control System Manager
  • PeopleAK
  • Fairbanks, AK FULL_TIME
  • Project Engineer/Quality Control Systems Manager Fairbanks, AK $DOE and excellent benefits Our client: values hard work and loyalty. If you’d like to work for a company that strives for excellence in ...
  • 1 Month Ago

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Quality Control Manager (QCM)
  • Aleut Federal
  • Fairbanks, AK FULL_TIME
  • ABOUT ALEUT FEDERAL: At Aleut Federal, we believe the company and its mission is just as important as the job you are applying for. Aleut Federal is an Alaskan Native-owned enterprise whose purpose is...
  • 1 Month Ago

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Call Center Manager
  • Tanana Chiefs Conference
  • Fairbanks, AK FULL_TIME
  • About usThe Tanana Chiefs Conference provides world class health services to Alaska Natives and American Indians, as well as many non-beneficiaries, in 42 villages across the river systems of the Inte...
  • 18 Days Ago

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Performance Center Manager
  • Strategic Resources, Inc.
  • Fairbanks, AK FULL_TIME
  • Job Description Performance Center Manager (Various Locations, See TE 3B Places of Performance) Strategic Resources, Inc. (SRI) is an international, ISO 9001:2015 Certified, CMMI Level 3 Rated full-se...
  • 6 Days Ago

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Performance Center Manager
  • Strategic Resources, Inc.
  • Fairbanks, AK FULL_TIME
  • Job Description Performance Center Manager (Various Locations, See TE 3B Places of Performance) Strategic Resources, Inc. (SRI) is an international, ISO 9001:2015 Certified, CMMI Level 3 Rated full-se...
  • 6 Days Ago

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0 Contact Center Quality Manager jobs found in Fairbanks, AK area

Fairbanks (Tanana: Tanan) is a home rule city and the borough seat of the Fairbanks North Star Borough in the U.S. state of Alaska. Fairbanks is the largest city in the Interior region of Alaska. 2016 estimates put the population of the city proper at 32,751, and the population of the Fairbanks North Star Borough at 97,121, making it the second most populous metropolitan area in Alaska (after Anchorage). The Metropolitan Statistical Area encompasses all of the Fairbanks North Star Borough and is the northernmost Metropolitan Statistical Area in the United States, located 196 driving miles (or ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$81,367 to $122,541
Fairbanks, Alaska area prices
were up 2.8% from a year ago

Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020