Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
We're looking for a skilled and self-motivated Quality Control Manager to join our construction industry team. Your main responsibility as a team member will be to ensure that all projects comply with government regulations and meet the highest quality standards. The ideal candidate for this role should possess significant experience in managing federal construction projects with USACE.
Specific Duties and Responsibilities:
Knowledge, Experience, and Skill Requirements:
Job Types: Full-time, Contract
Pay: $65,000.00 - $110,000.00 per year
Schedule:
Ability to Relocate:
Work Location: In person
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0 Contact Center Quality Manager jobs found in Fairbanks, AK area