Contact Center Quality Manager jobs in Fayetteville, AR
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
Contact Center Specialist (FT)
- Wal-mart - Sam'sClub.
-
Bentonville, AR
FULL_TIME
-
What you'll do:
- Supports assigned business areas in the execution of practices, systems, and activities by conducting analyses of initiatives to understand and communicate existing trends; analyzing and interpreting data; and translating data analysis into recommendations that are aligned with business objectives.
- Provides administrative support by assisting management with training other team members; supporting special projects involving research and review of data; establishing agendas and creating information packets for customer meetings; researching the impact of process changes and communicating changes to leadership; ensuring adherence with business process controls; analyzing data to establish accounting period cutoffs; facilitating validation of system postings; educating business partners on best practices to drive compliance across the business; and supporting special projects involving research and review of data.
- Supports quality control by creating documentation that adheres to Walmart business rules; validating accuracy of data received; notifying management of quality issues or concerns; identifying data trends and system and process issues and communicating to stakeholders; sharing process improvement suggestions; and performing quality checks of documents processed.
- Ensures compliance with local, state, and federal laws and regulations and company policies and procedures by analyzing and interpreting reports; implementing and monitoring human resource compliance processes; implementing action plans to improve performance; and ensuring confidentiality of information, documentation, and assigned records.
- Provides customer service by responding to customer disputes and ad-hoc questions requiring research; collaborating with customers to escalate customer inquiries and provide status updates and guidance to management; communicating to customers via verbal and written communication; conducting compliance reviews; negotiating dispute resolution; analyzing, interpreting, and consolidating information into reporting for customer review; and coordinating communication between customer and business area.
- Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
- Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
Shift Schedule:- 7:00 AM to 3:30 PM CDT
Preferred Qualifications:- Departmental Payroll.
- Information Systems.
- Finance/Accounting.
- Bachelor's Mathematics.
- Bachelor's Finance / Accounting.
- Bachelor's of Information Technology.
- Bachelor's of Computer Programming.
- Business Management or Administration.
- Bilingual would be an excellent plus.
Minimum Qualifications:- Experience in contact center.
- Experience Microsoft Office.
- Bentonville or 50 miles away / flexibility to work onsite when required.
About WalmartAt Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability - and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance, and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?
Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas, and opinions- while being inclusive of all people. - 7 Days Ago
Quality Manager
- RightWorks Inc.
-
Springdale, AR
FULL_TIME
- JOB DESCRIPTION-Quality Manager $95-115k DOE 5% target annual bonus Must have quality experience with metals focused on dents, scratches, paint, hardness. RESPONSIBILITIES Primary Responsibilities-Qua...
- 17 Days Ago
Quality Manager
- Gates Corporation
-
Siloam Springs, AR
FULL_TIME
- Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Gates is a leading manufacturer of application-specific f...
- 21 Days Ago
Quality Manager
- Database Technology
-
Springdale, AR
FULL_TIME
- Job Title: Quality Manager Location: Springdale, AR Primary Responsibilities: · Developing and executing overall policy, strategy in extruded profiles stocks for construction products quality risk mit...
- 6 Days Ago
Quality Manager
- Database Technology
-
Springdale, AR
FULL_TIME
- Job Title: Quality Manager Location: Springdale, AR Primary Responsibilities: · Developing and executing overall policy, strategy in extruded profiles stocks for construction products quality risk mit...
- 6 Days Ago
Chief Quality Officer (CQO)
- Northwest Medical Center - Willow Creek
-
JOHNSON, AR
FULL_TIME
- Do you want to be a valued member of a team who plays a critical role in providing excellent care to patients in a hospital setting? If so, consider joining our team as the Chief Quality Officer. Nort...
- 1 Month Ago
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0 Contact Center Quality Manager jobs found in Fayetteville, AR area
Customer Service Representative (DL)
- Goldschmitt and Associates Llc
-
Lowell, AR
- **Customer Service Representative (DL)** MOHELA DL Lowell, Arkansas Minimum Experience **Entry-level** Compensation **17...
- 4/24/2024 12:00:00 AM
FT Customer Service Representative - Work From Home>
- House of Rohl
-
Rogers, AR
- [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
- 4/24/2024 12:00:00 AM
Greeter
- Walmart
-
Centerton, AR
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/24/2024 12:00:00 AM
Patient Access Representative
- Cherokee Nation
-
Stilwell, OK
- Job Summary: The Patient Access Representative is responsible for collecting patient information, obtaining current insu...
- 4/23/2024 12:00:00 AM
Patient Service Representative
- Mercy
-
Rogers, AR
- We're a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and ex...
- 4/22/2024 12:00:00 AM
Mobile Associate, Store-in-Store - Retail Sales
- T-Mobile
-
Fayetteville, AR
- Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entir...
- 4/22/2024 12:00:00 AM
Client Partner
- Tredence Inc.
-
Bentonville, AR
- About TredenceTredence is a global analytics services and solutions company. Our capabilities range from Data Visualizat...
- 4/22/2024 12:00:00 AM
Customer Support Representative Full Time | Springdale - Springdale, AR, 72764 chevron_right
- Tucci Learning Solutions, Inc.
-
Springdale, AR
- Customer Support Representative Job Details Level Experienced Job Location Springdale - Springdale, AR Remote Type N/A P...
- 4/21/2024 12:00:00 AM
About Fayetteville, Arkansas
Fayetteville is the third-largest city in Arkansas and county seat of Washington County. The city is centrally located within the county and has been home of the University of Arkansas since the institution's founding in 1871. Fayetteville is on the outskirts of the Boston Mountains, deep within the Ozarks. Known as Washington until 1829, the city was named after Fayetteville, Tennessee, from which many of the settlers had come. It was incorporated on November 3, 1836 and was rechartered in 1867. The four-county Northwest Arkansas Metropolitan Statistical Area is ranked 105th in terms of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$66,779 to $100,572
Fayetteville, Arkansas area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020