Contact Center Quality Manager jobs in Galveston, TX
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
- Health Education Center - UTMB Health Careers
-
Galveston, TX
FULL_TIME
-
Minimum Qualifications:
Bachelor's degree or equivalent in related field; 2 years related experience.
Job Summary:
To manage the business and other clerical activities for a department.
Job Duties:- Manages the overall business activities and related department activities for a department and supervises the support staff.
- Assists in the recruitment of staff and support personnel.
- Develops, integrates, and monitors systems for use at the division/departmental level.
- Coordinates fiscal activities.
- Prepares/monitors income and expenses to ensure compliance with budgets.
- Prepares budget requests and budget justifications.
- Coordinates Research grants and contracts preparation, as well as overall budget activities.
- Assists the Department Head/Chair in goal setting and strategic planning.
- Coordinates special projects, and provides liaison work within other departments and agencies.
- Identifies appropriate internal controls for department; provides mechanisms to monitor and enforce compliance.
- Performs related duties as required.
Salary Range:
Commensurate with experience.EQUAL EMPLOYMENT OPPORTUNITY:
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.Compensation - 1 Month Ago
- Health Education Center - UTMB Health Careers
-
Galveston, TX
FULL_TIME
- Minimum Qualifications: Bachelor’s degree or equivalent and 5 years of business-related experience. Job Summary: To serve in a senior level administrative, financial, and professional capacity by assi...
- 1 Month Ago
- Quality Management - UTMB Health Careers
-
Galveston, TX
FULL_TIME
- JOB SUMMARY: Provide quality and patient safety consulting, analysis and improvement facilitation for staff and leaders throughout the Hospital. Develop, implement, and improve programs to establish a...
- 1 Month Ago
- Houston Eye Associates
-
League, TX
FULL_TIME
- LOCATION: 1100 Gulf Freeway, Suite 114 League City, TX 77573. Occasional travel required to our Pearland location. POSITION SUMMARY Contributes to the organization by being responsible for the fitting...
- 19 Days Ago
- Outpatient, Stark Diabetes Center (League City) - UTMB Health Careers
-
League, TX
FULL_TIME
- Bachelor's degree in nursing RN - registered nurse with a License/valid Texas permit and 5 years of clinical experience JOB DESCRIPTION: The nurse manager is a professional nurse leader who provides g...
- 1 Month Ago
- Quality Carriers
-
Bay, TX
FULL_TIME
- Requirements 1 Year of Tractor Trailer Experience (Tanker Experience Preferred, Not Required) Hazmat and Tanker Endorsements Have or WIlling to Obtain TWIC Card $4000-$8000 gross / week Bonuses $5,000...
- 23 Days Ago
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0 Contact Center Quality Manager jobs found in Galveston, TX area
- 24 Hour Fitness, INC.
-
Pearland, TX
- **FULL-TIME** Part-time **LOCATION** 10011 Broadway Street Pearland TX 77584 **Who we?are** At 24 Hour Fitness,?we are d...
- 4/23/2024 12:00:00 AM
- The HEICO Companies, LLC
-
Baytown, TX
- The Company Heico has a history of success. Since its founding over 40 years ago, The Heico Companies has grown from a s...
- 4/22/2024 12:00:00 AM
- karier.co
-
Texas City, TX
- **Customer Service Agent** Groome Transportation (ND) - Athens, GA 30606+1 location **Job Requirements:** Customer Care ...
- 4/21/2024 12:00:00 AM
- Royal Vopak
-
Deer Park, TX
- Start your career as a Customer Service Representative at Vopak and contribute to social themes such as energy security ...
- 4/21/2024 12:00:00 AM
- Lagniappe Agency (Symmetry Financial Group)
-
Galveston, TX
- Organization Description: No Cold Calling. Unique Sales and Ownership Opportunity. Commission Only Position Are you some...
- 4/21/2024 12:00:00 AM
- Walmart
-
Seabrook, TX
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/19/2024 12:00:00 AM
- PLS Financial Services, Inc.
-
Pasadena, TX
- Overview: PLS: People. Location. Service PLSwhich stands for People Location Serviceis a leading retail provider of alte...
- 4/19/2024 12:00:00 AM
- Total Safety U.S. Inc.
-
Baytown, TX
- ** Attendant I - Safety (EXXON Baytown - BCEP)** **Job Category****:** Technicians **Requisition Number****:** ATTEN0037...
- 4/19/2024 12:00:00 AM
About Galveston, Texas
were up 1.2% from a year ago