Contact Center Quality Manager jobs in Grand Forks, ND
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
Contact Center Specialist
- Altru Health System
-
Grand Forks, ND
FULL_TIME
- Location: Altru Patient Services 3065 Demers Ave Grand Forks, ND 58201 Summary: The Contact Center Specialist is responsible for answering incoming calls for the contact center, responding to a variety of patient requests, and handling inquiries from providers and the hospital. The Contact Center Specialist ensures all calls are executed appropriately utilizing online tools including patient appointment scheduling EMR software systems (Epic) while providing a high level of customer service, empathy, and professionalism. In addition, the specialist also demonstrates flexibility and willingness to work professionally with physician practice clinical and administrative staff, nursing, and ancillary departments, to maintain a team approach. The Contact Center Specialist maintains confidentiality of all patient information in accordance with Organization Policies, HIPPA and PCI regulations and ensures compliance with all regulatory requirements as identified by OIG, JCAHO, CMS, etc. Essential Job Functions: Manages faxes, uploads orders into the EMR, and transcribes orders using the appropriate EMR fields. Contacts referring providers for missing information necessary to transcribe the order Schedules new and established patients, verifies & updates all insurance & demographic information and is accountable for collecting accurate data. Demonstrates understanding of hospital related services and medical tests. Proactively calls patients to schedule using the appropriate schedulable orders work queue. Conducts follow-up scheduling activities using the following worklists: Reschedule Report, Follow-up Worklist, Recall List, and Wait List. . Performs other duties as assigned or needed to meet the needs of the department/organization. Education: • Preferred: Associates - Healthcare Work Experience: • Preferred: A minimum of 1 year Related Experience Physical Demands : • Sit: Continuously (67-100%) • Stand: Occasionally (5-33%) • Walk: Occasionally (5-33%) • Stoop/Bend: Occasionally (5-33%) • Reach: Frequently (34-66%) • Crawl: Not Applicable • Squat/Crouch/Kneel: Occasionally (5-33%) • Twist: Occasionally (5-33%) • Handle/Finger/Feel: Continuously (67-100%) • See: Continuously (67-100%) • Hear: Continuously (67-100%) Weight Demands: • Lift -Floor to Waist Level: Sedentary (<10 pounds) • Carry: Sedentary (<10 pounds) • Push/Pull: Sedentary (<10 pounds) • Slide/Transfer: Not Applicable Working Conditions: • Indoor: Continuously (67-100%) • Outdoor: Not Applicable • Extreme Temperature: Not Applicable Driving Requirement Definitions: Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials. Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily. Occasional Drivers: Persons who drive from once per month to as frequently as once per week. Infrequent Drivers: Persons who are generally not expected to drive. Driving Requirement for this position: Infrequent Driver Reference ID: R3831 Join our team. We care for one another. Find out why we’ve been voted one of Prairie Business Magazine’s 50 Best Places to Work for three years in a row. Do what you love. Make a difference. Join our team of health professionals and support staff committed to caring for the region for more than 130 years. At Altru, we are serious about providing an exceptional patient experience and positively impacting the communities we serve. Our physician led, community-owned, not-for-profit health system serves over 225,000 residents in northeast North Dakota and northwest Minnesota. We are a proud member of the Mayo Clinic Care Network. Our employees are knowledgeable, dedicated, hardworking, trustworthy and self disciplined. Reasonable Accommodations Altru provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment. If you need a reasonable accommodation in the application process to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact Altru’s Human Resources Department at hrhelpdesk@altru.org or 701.780.5107. Equal Opportunity Altru is an Equal Opportunity Employer. Learn more or to request a copy of our Equal Employment Opportunity and Eligibility policy and Affirmative Action Plan at no charge, please contact Altru’s Human Resources Department at hrhelpdesk@altru.org or 701.780.5107. Additionally, the following poster is available through the Department of Labor: Know Your Rights. Altru participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
- 1 Day Ago
Quality Manager
- AFRY
-
Oslo, MN
FULL_TIME
- Jobb-beskrivelseKlar for en sentral rolle innen kvalitetsledelse, virksomhetstest eller Test-as-a-Service? I AFRY er vi så heldige å ha en rik portefølje av kunder, spennende og meningsfulle prosjekte...
- 13 Days Ago
Certified Dietary Manager - Long-Term Care Center
- Griggs County Care Center
-
Cooperstown, ND
FULL_TIME
- Manage daily food service operations for our residents Recruit, hire, and train new staff members Instruct staff on how to create the meals that you design Maintain the inventory of our kitchens Estab...
- 8 Days Ago
Certified Dietary Manager - Long-Term Care Center
- Griggs County Care Center
-
Cooperstown, ND
FULL_TIME
- Manage daily food service operations for our residents Recruit, hire, and train new staff members Instruct staff on how to create the meals that you design Maintain the inventory of our kitchens Estab...
- 8 Days Ago
Quality Control Manager (QCM)
- Conti Federal Services
-
Grand Forks, ND
FULL_TIME
- This position does not require relocation, however, it requires rotational travel for a minimum of 3 weeks at a time, with one weekend home (typical). Conti Federal Services is a leading global constr...
- 27 Days Ago
Construction Quality Control Manager
- GovGig
-
Grafton, ND
FULL_TIME
- The Quality Control Manager is responsible for implementing and maintaining the quality control plan as required and is responsible for the overall quality control for the project. Key Responsibilitie...
- 28 Days Ago
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0 Contact Center Quality Manager jobs found in Grand Forks, ND area
Customer Service Representative - Grand Forks, ND
- Aramark Uniform
-
Grand Forks, ND
- ** Customer Service Representative - Grand Forks, ND** **Job Category****:** Service Professional **Requisition Number**...
- 4/26/2024 12:00:00 AM
Internal Revenue Agent (Reviewer - Examiner) 12 MONTH ROSTER - AMENDED
- Department Of The Treasury
-
Grand Forks, ND
- Duties WHAT IS THE WHISTLEBLOWER OFFICE (WBO) DIVISION? A description of the business units can be found at: https://www...
- 4/26/2024 12:00:00 AM
Commercial Sales Manager
- AutoZone, Inc.
-
Grand Forks, ND
- The Commercial Sales Manager is responsible for driving the commercial sales within their AutoZone location. The CSM dev...
- 4/25/2024 12:00:00 AM
Retail Sales Associate (Part-Time)
- AutoZone, Inc.
-
Grand Forks, ND
- AutoZone's Part-Time Retail Sales Associates drive sales through superior customer service by exceeding customer expecta...
- 4/25/2024 12:00:00 AM
BIM Modeler
- EAPC Architects Engineers
-
Grand Forks, ND
- We have an exciting opportunity for a candidate with a strong design background who is eager to advance their career wit...
- 4/23/2024 12:00:00 AM
Automation and Controls Specialist/Engineer - Transportation
- CDM Smith
-
Grand Forks, ND
- **35713BR** **Requisition ID:** 35713BR **Business Unit:** TSU **Job Description:** CDM Smith is seeking a Senior Automa...
- 4/23/2024 12:00:00 AM
Assistant Store Manager
- HomeGoods
-
Grand Forks, ND
- Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the l...
- 4/16/2024 12:00:00 AM
Retail Store Manager
- PetSmart
-
Grand Forks, ND
- PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Store Leader About Life at PetSmart At PetSmart, ...
- 3/16/2015 12:00:00 AM
About Grand Forks, North Dakota
Grand Forks is 74 miles (119 km) north of the Fargo-Moorhead area and 145 miles (233 km) south of Winnipeg, Manitoba. Grand Forks is on the western bank of the Red River of the North in an area known as the Red River Valley. The term "forks" refers to the forking of the Red River with the Red Lake River near downtown Grand Forks. According to the United States Census Bureau, the city has a total area of 20.09 square miles (52.03 km2), of which, 19.91 square miles (51.57 km2) is land and 0.18 square miles (0.47 km2) is water. Since it is in one of the flattest parts of the world, the city has f...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$68,905 to $103,774
Grand Forks, North Dakota area prices
were up 0.8% from a year ago
were up 0.8% from a year ago
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020