Contact Center Quality Manager jobs in High Point, NC
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
Center Human Resource Manager
- Meridian Center
-
High Point, NC
FULL_TIME
-
Genesis is one of the nations' leading provider of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how care is delivered by bringing together people like you -- passionate, highly skilled and motivated to make a difference.
Only through the talents and extraordinary dedication our employees bring to their jobs each and every day is Genesis able to fulfill our mission of providing high quality health care and everyday compassion. Join the Genesis team as a Center Human Resource Manager where you will have a direct and daily influence on employees.
Position Highlights
Highly visible position where you will work collaboratively with Center leadership to create a work environment that positions Genesis as the employer of choice and a culture committed to the Genesis Mission, Vision, and Core Values.
Monitor key metrics to gauge success such as employee satisfaction, development, retention, achievement of established excellence goals, and key performance indicators.
Conduct full-cycle talent acquisition for the center and develop talent management plans along with center leadership for employee engagement, retention, recruitment and recognition.
Support center leadership in the fair and consistent administration of Genesis Human Resources policies and procedures, pay practices and collective bargaining agreements, if applicable.
Why Genesis?
We provide career paths for our employees and develop them. We invest in YOU!
We are a strong, financially-stable company with industry longevity. Genesis was founded in 1985.
We are committed to operate with integrity.
We foster a work environment that feels like a family and have a culture of compassion. We Care Deeply!
MCWF
Qualifications:
Bachelor's Degree in Human Resources and/or SPHR/PHR preferred. 3 years previous work experience in Human Resources with proven track record preferred. Prior experience in healthcare or long-term care setting preferred. Must possess experience using systems and technology to support work activities. Ability to work flexible hours in order to meet with employees who work 24/7 is required. Must be willing to travel as necessary *To protect the health and safety of our patients, residents, employees, family members, and the communities we serve, Genesis has implemented a universal COVID-19 vaccination requirement for employees, care partners and onsite vendors. Other Info
Position Type: Full Time
Pay Target: 45k - 55k
Job City: High Point
Requisition Number: 440983
Not Stated - 14 Days Ago
Service Manager Needed - Winston Salem
- Quality Oil Company, LLC
-
Thomasville, NC
FULL_TIME
- Job Requirements: Prior experience with fuel oil, propane, and customer service is a plus: Prior supervisory experience Customer service oriented Excellent communication skills – both verbal and writt...
- 2 Days Ago
Quality Care Manager
- Randolph Health
-
Asheboro, NC
OTHER
- 2 Days Ago
Sr. Manager, Food Safety and Quality
- KIND Snacks
-
High Point, NC
FULL_TIME
- What you'll do In this role, you are responsible for developing, monitoring, and maintaining safe, quality production to ensure that goods are produced efficiently and meet safety and quality standard...
- 4 Days Ago
Quality Control Manager - Colfax, NC
- CRH
-
Colfax, NC
FULL_TIME
- Job ID: 494650 Exempt National Pipe & Plastics, a CRH company, is one of North America’s largest PVC pipe producers, serving the water and energy markets from two east coast locations in Endicott, NY,...
- 1 Month Ago
Records Management Manager
- Meridian Center
-
High Point, NC
FULL_TIME
- Genesis is one of the nations' leading provider of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how ca...
- 18 Days Ago
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0 Contact Center Quality Manager jobs found in High Point, NC area
Customer Service Representative
- Alorica
-
High Point, NC
- Job Description Job Description Position: Customer Service RepresentativeLocation: 414 Gallimore Dairy Rd, Greensboro, N...
- 4/18/2024 12:00:00 AM
Customer Support Representative - Starting at $48000 / year
- karier.co
-
High Point, NC
- **Customer Support Representative - Starting at $48000 / year** GGMS - Remote Job details Salary From $48,000 a year Ful...
- 4/18/2024 12:00:00 AM
Retail Service Specialist
- O'Reilly Auto Parts
-
Greensboro, NC
- The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
- 4/17/2024 12:00:00 AM
Service Administrator
- Commonwealth Equipment Corp
-
High Point, NC
- Company Description Established in 1999, Commonwealth Equipment is a leading distributor of material processing heavy eq...
- 4/16/2024 12:00:00 AM
Membership Manager
- Interior Design Society
-
High Point, NC
- Description The Membership Manager oversees membership operations and serves as the primary representative of the IDS Me...
- 4/16/2024 12:00:00 AM
Customer Service Representative Greensboro, USA
- Brenntag Group
-
Greensboro, NC
- ** Customer Service Representative** Location: Greensboro/North Carolina/USA Employment type: Employee **Customer Servic...
- 4/16/2024 12:00:00 AM
Customer Service Representative (Part-Time Summer)
- Transplace, Inc.
-
Greensboro, NC
- ** Customer Service Representative (Part-Time Summer)** **Job Category****:** Customer Service **Requisition Number****:...
- 4/16/2024 12:00:00 AM
Greeter
- Walmart
-
Trinity, NC
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/14/2024 12:00:00 AM
About High Point, North Carolina
High Point is a city located in the Piedmont Triad region of the state of North Carolina. Most of the city is located in Guilford County, with portions spilling into neighboring Randolph, Davidson, and Forsyth counties. High Point is North Carolina's only city that extends into four counties. As of the 2010 census the city had a total population of 104,371, with an estimated population of 108,629 in 2014. High Point is currently the ninth-largest municipality in North Carolina, and the 259th largest city in America.
High Point is known for its furniture, textiles, and bus manufacturing. The ci...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$69,565 to $104,767
High Point, North Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020