Contact Center Quality Manager jobs in Huntington, NY
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
- Northwell Careers
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Melville, NY
FULL_TIME
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Job Description
Plans and implements the strategic view of business objectives and the relationship to assigned Service Line projects. Prioritizes projects, enforces processes, and contributes to decisions regarding program and project direction. Engages with key stakeholders and clients in the resolution of complex issues.
Job Responsibility
- Develops, communicates, and builds consensus for goals and project benefits in alignment with Corporate Strategy.
- Ensures project milestones and budgetary constraints are maintained.
- Manages cross-functional team engagement and alignment as it pertains to requirements, scope and project delivery.
- Works with Service Line teams, vendors and customers to develop project proposals outlining deliverables, requirements, risks, assumptions, key stakeholders, roles and responsibilities and budgets.
- Collaborates with the leadership to build and manage program management function in support of projects; assists in defining and developing departmental wide program management practices, governance standards, processes and metrics.
- Reviews high level deliverables across assigned Service Line projects and reports to the leadership on projects’ status; carries out quality assurance procedures in accordance with established methodology and ensure successful project execution.
- Escalates risk issues to the leadership when project scope requires intervention; assists in evaluation, re-prioritization and re-design of project plans and objectives as necessary.
- Contributes to Portfolio Management and Planning for assigned areas; collaborates with administrative leaders to create, enhance and deliver improved project management processes and practice.
- Trains assigned staff in appropriate processes and documentation standards; manages resources including operating budget, supplies, equipment, space, staff, and information.
- Operates under general guidance and work assignments are varied and require interpretation and independent decisions on course of action.
- Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Job Qualification
- Bachelor's Degree required, or equivalent combination of education and related experience.
- 5-7 years of project management experience required. 1-3 years of program management experience, preferred.
- PMP or PgMP Certification, preferred.
Highly Preferred:
- Genesys Contact Center experience
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity). - 25 Days Ago
- Northwell Careers
-
Melville, NY
FULL_TIME
- Job Description Ensures integrity of the network devices, communication systems software, hardware. Identifies, programs and maintains all network and communication applications. Assists and participa...
- 12 Days Ago
- Solution Staffers Inc
-
Farmingdale, NY
FULL_TIME
- This is a perm. FT, W2 role onsite in Farmingdale, NY.You must have management experience working with blueprints, ISO, small precision components/tight tolerance and an understanding of mechanical en...
- 13 Days Ago
- Nesco Resource, LLC
-
Plainview, NY
FULL_TIME
- If job security and stability is important to you look no further! Very well-established defense / aerospace manufacturer with years upon years of secure government contracts, seeks a highly experienc...
- 1 Month Ago
- Food Management Search
-
Plainview, NY
FULL_TIME
- Our client is a mid-size insurance agency (Located in Nassau County, Long Island). They are a fast-growing company that instills a vibrant family atmosphere culture. This is a fully remote opportunity...
- 21 Days Ago
- Impact Solutions
-
Plainview, NY
FULL_TIME
- Our client is a mid-size insurance agency (Located in Nassau County, Long Island). They are a fast-growing company that instills a vibrant family atmosphere culture. This is a fully remote opportunity...
- 21 Days Ago
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0 Contact Center Quality Manager jobs found in Huntington, NY area
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