Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Great Opportunities!! Safe Environment -- Flexible schedules -- Bi-weekly Pay - Full Benefits!!
Position Summary
Quality Plus Assistant Managers are responsible assisting in the overall operation of the Quality Plus location. Assistant Managers will provide excellent customer service at all times, including greeting all customers with a friendly and helpful attitude and helping the store manager maintain Quality Plus standards.
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 36 – 45 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work Location: In person
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0 Contact Center Quality Manager jobs found in Kingsport, TN area