Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Position Summary
The Chief Quality Officer coordinates the organization-wide performance improvement program, the risk management program and ensures compliance with regulatory requirements. In addition, this role may, but is not all inclusive of the following: infection control.
Essential Job Functions:
1. Oversees the development, coordination and evaluation of effective hospital wide quality management programs, including mandatory required reporting measures (core measures, HCAPHS).
2. Directs broad operations to ensure facility wide compliance with all regulatory and accreditation agencies and hospital requirements.
3. Ensures collaborative departmental approach to long-range strategic operational planning, care and service
design and development of organizational policies that reflect the mission of the organization.
4. Continuously assesses, measures, and improves departmental performance.
5. Demonstrates responsible management of all Quality Management Departmental resources.
6. Demonstrates managerial competency. Ensures professional development needs of management and staff are met.
Position Requirements:
A. Licensure/Certification/Registration:
Current License-State of Oklahoma
B. Education:
Graduate of Accredited School of Nursing, BSN or related field. Masters degree preferred
C. Experience:
Minimum of 5-8 years in nursing or other healthcare management. Extensive knowledge of various regulatory
agencies and required standards, such as Joint Commission, State, and CMS, etc.
D. Special qualifications:
Effective communication and interpersonal skills to interact with patients, visitors, physicians, and
department/hospital staff members. Self-motivated, independent, professional, creative, and dependable. Able to
merge clinical and financial processes. Must have the ability to analyze, assemble, and prepare statistical reports.
Basic office and computer skills.
III. Degree of Supervision Required:
Involves general guidance and direction by Administration. The Chief Quality Officer is expected to perform most
job duties independently and in accordance with established departmental and hospital policies/procedures.
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0 Contact Center Quality Manager jobs found in Lawton, OK area