Contact Center Quality Manager jobs in Lincoln, NE
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
- Liberty First Credit Union
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Lincoln, NE
FULL_TIME
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Would you enjoy working as part of a committed team which helps people solve problems? Is your goal to provide a high degree of customer satisfaction and be rewarded for your efforts? Then this might be the perfect role for you!
Due to several internal promotions, we are in need of an additional Contact Center team member!
This position is primarily a phone/chat/web-based position located within our Main location's Contact Center at 46th & R. Our reps solve multi-faceted needs in a respectful, efficient manner from beginning to end. This is a great opportunity to be a problem solver! You will learn deposits, loans, plastic cards, and everything you need to know to provide excellent member service!
Along with demonstrated customer service skills, you must be able to proactively solve problems and be highly efficient at multi-tasking in a contact center environment. Previous financial institution experience is helpful, however, training is available for a quick learner. This is NOT a "scripted role" so the perfect applicant will be able to be flexible and provide all services in a professional manner.
Qualifications
Minimum of 6 months experience in Banking/Financial Services required, Contact Center, Web sales, Chat experience preferred.
- 1 Month Ago
- Contact Government Services, LLC
-
Lincoln, NE
FULL_TIME
- Front Office Manager Employment Type: Full-Time, Experienced Department: Litigation Support CGS is seeking a Front Office Manager to join our team supporting the legal mission of a large federal agenc...
- 25 Days Ago
- Zinnia
-
Lincoln, NE
FULL_TIME
- WHO WE ARE: Building on its rich heritage, Zinnia is transforming the way life and annuity products are created, sold, and administered – from lead to origination to claims – through Zinnia Open Insur...
- 1 Month Ago
- Quality Meats West, LLC
-
Lexington, NE
FULL_TIME
- Benefits and Perks include:Full and Part Time PositionsFlexible ScheduleFree GED ProgramTuition ReimbursementMedical, Dental, Vision CoverageCareer and Salary Growth PotentialAssistant Manager:The Ass...
- 22 Days Ago
- Quality Meats West, LLC
-
Mc Cook, NE
FULL_TIME
- Benefits and Perks include:Full and Part Time PositionsFlexible ScheduleFree GED ProgramTuition ReimbursementMedical, Dental, Vision CoverageCareer and Salary Growth PotentialShift Manager:Assisting t...
- 22 Days Ago
- Quality Meats West, LLC
-
Mc Cook, NE
FULL_TIME
- Benefits and Perks include:Full and Part Time PositionsFlexible ScheduleFree GED ProgramTuition ReimbursementMedical, Dental, Vision CoverageCareer and Salary Growth PotentialAssistant Manager:The Ass...
- 28 Days Ago
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0 Contact Center Quality Manager jobs found in Lincoln, NE area
- Hy-Vee, Inc.
-
Gretna, NE
- At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a...
- 4/19/2024 12:00:00 AM
- Sandhills Global, Inc.
-
Lincoln, NE
- Job Description Job Description The Digital Marketing Specialist Intern will be asked to handle any of a variety of duti...
- 4/19/2024 12:00:00 AM
- Sandhills Global, Inc.
-
Lincoln, NE
- Job Description Job Description We’re looking for great communicators, team players, and service oriented jack/jill of a...
- 4/19/2024 12:00:00 AM
- Sandhills Global, Inc.
-
Lincoln, NE
- Job Description Job Description We’re looking for great communicators, team players, and service oriented jack/jill of a...
- 4/16/2024 12:00:00 AM
- Anglianwaterebilling
-
Lincoln, NE
- **Customer Service Advisor** **Anglian Water Customer Service Advisor** **Hear from our team!** * Its satisfying to know...
- 4/16/2024 12:00:00 AM
- Equipment Financing
-
Lincoln, NE
- The Title Specialist is responsible for gathering documentation to send titles out to the title agencies for processing ...
- 4/16/2024 12:00:00 AM
- Loves Travel Stops & Country Store
-
Omaha, NE
- Req ID: 433905 Address: 14375 Cornhusker Rd Omaha, NE, 68138 Benefits: * Paid Time Off * Flexible Scheduling * 401(k) – ...
- 4/15/2024 12:00:00 AM
- O'Reilly Auto Parts
-
Lincoln, NE
- The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
- 4/15/2024 12:00:00 AM
About Lincoln, Nebraska
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