Contact Center Quality Manager jobs in Lubbock, TX

Job Description: Quality Assurance Manager

• Position Overview

As the Quality Assurance Manager, you will be responsible for overseeing administrative and technical aspects related to quality management, health, safety, and workshop security operations in the wind energy sector. Your role will involve implementing ISO 9001 standards, conducting technical writing, and ensuring compliance with industry regulations. Additionally, you will provide training on quality assurance practices and collaborate with colleagues and customers to maintain high-quality standards.

• Technical and Administrative Skills

Administrative and Technical Level

• ISO 9001 auditor or implementation experience (Mastery - 4)
• Proven fluency in technical writing (Mastery - 4)
• Technical knowledge about Wind Energy, Farms, and Turbines (Mastery - 4)
• Employee health, safety, and workshop security operations (Mastery - 4)
• Ability to teach Quality Assurance and Quality behaviors (Mastery - 4)
• Six Sigma Black Belt certification desired (Advanced - 3)
• ISO Process definition, application, and communication (Mastery - 4)
• Microsoft Office proficiency (Intermediate - 2)
• Mechanical Knowledge (Mastery - 4)
• Technical knowledge on gearboxes and main shafts (Advanced - 3)

III. Personal Competencies

Personal skills Level

• Quality Orientation (Mastery - 4)
• Communication Skills (Mastery - 4)
• Planning and Organization (Mastery - 4)
• Ability to train others (Mastery - 4)
• Attributes
• Education: Bachelor’s degree in mechanical engineering, Quality Management, or a related field.
• Relevant certifications (e.g., ASQ, NEBOSH) preferred.
• Required Diploma: Yes
• Languages: Fluent in English and Spanish
• Travel availability: Yes
• License to drive: Yes

Experience: Years:

• Over 5 years of experience in quality management and/or health & safety leadership roles, preferably in the wind energy or manufacturing industry.
• Over 5 years of strong knowledge of quality management principles, techniques, and tools, such as statistical process control (SPC), root cause analysis, and failure mode and effects analysis (FMEA).
• 3 to 5 years of familiarity with health and safety regulations, standards, and best practices applicable to the wind energy sector, including OSHA regulations.
• 3 to 5 years of experience leading and managing audits, inspections, and incident investigations.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Quality management: 5 years (Required)
• SPC and FMEA: 5 years (Required)
• OSHA regulations.: 3 years (Required)
• audits, inspections, and incident investigations: 3 years (Required)

Work Location: In person