Contact Center Quality Manager jobs in Lynchburg, VA
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
- Quality Plus/GOGAS owned by Quality Oil Company
-
South Boston, VA
FULL_TIME
-
Duties include but are not limited to, daily paper work and bank deposits, hiring and training of all staff, inventory ordering, control, and stocking, cleanliness of inside and outside of property including sales room, bathrooms, vending areas, pumps, concrete pads, etc., ensuring that all trash is taken out in a quick and effective manner, and landscaping duties.
Good managerial skills, steady work history, basic computer skills and excellent customer service skills are required.
Requirements:
- Must be able to lift 30 pounds
- Must be able to sit, stand, walk, climb steps, bend, twist, reach, stoop, and squat
- Must be computer literate and familiar with basic operating systems
- Must be able to perform repetitive work
- Must have excellent customer service
- Must have a strong attention to detail
- Must have a valid Drivers License.
Please apply online at https://qualityoilnc.com/careers/
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Weekly day range:
- Weekends as needed
Work Location: In person
- 1 Day Ago
- United States Senate Federal Credit Union
-
Verona, VA
FULL_TIME
- Job Description: *Mission: *In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and sec...
- 1 Month Ago
- United States Senate Federal Credit Union
-
Verona, VA
FULL_TIME
- Job Description: *Mission: *In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and sec...
- 24 Days Ago
- Quality Plus by Quality Oil Company
-
Halifax, VA
FULL_TIME
- Job DescriptionResponsibilities: Quality Plus Managers are responsible for overall operation of the Quality Plus location. He/she is responsible for the hiring, training, scheduling and managing all s...
- 21 Days Ago
- BGF Industries
-
Altavista, VA
FULL_TIME
- Primary Function:Manage quality assurance and quality teams for the site.Work with production areas to meet BGF and customer requirements.Provide direction to production areas to improve processes thr...
- 1 Month Ago
- 2M Quality
-
Lynchburg, VA
FULL_TIME
- This is a part time, 1099 position. Job duties include : Looking at newly built homes from a customer's perspective to identify defects in workmanship, quality, completeness, consistency, and professi...
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0 Contact Center Quality Manager jobs found in Lynchburg, VA area
- CarMax, Inc.
-
Lynchburg, VA
- 6056 - Lynchburg - 507 Simons Run, Lynchburg, Virginia, 24502 CarMax, the way your career should be! About this job As a...
- 4/26/2024 12:00:00 AM
- Johnson Health Center
-
Lynchburg, VA
- Essential Duties and Responsibilities: 1. Directs the creation, production, and distribution of all promotional material...
- 4/26/2024 12:00:00 AM
- Johnson Health Center
-
Lynchburg, VA
- GENERAL DESCRIPTION OF DUTIES AND RESPONSIBILITIES: The Registered Nurse works in conjunction with a medical provider, t...
- 4/25/2024 12:00:00 AM
- University of Massachusetts
-
Amherst, VA
- Assistant Director of Transit & Charter Services Job no: 522824 Work type: Staff Full Time Campus: UMass Amherst Departm...
- 4/24/2024 12:00:00 AM
- Walmart
-
Buena Vista, VA
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/24/2024 12:00:00 AM
- Food Lion
-
Brookneal, VA
- Address: USA-VA-Brookneal-425 Lusardi StreetStore Code: Store 01236 Front End (7220324)Food Lion has been providing an e...
- 4/24/2024 12:00:00 AM
- Walmart
-
Vinton, VA
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/24/2024 12:00:00 AM
- O'Reilly Auto Parts
-
Brookneal, VA
- The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
- 4/22/2024 12:00:00 AM
About Lynchburg, Virginia
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