Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Rent A Center
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What will you do? Provide customers access to high-quality goods that enhance their quality of life. You will do meaningful work and make a difference in our customers' lives!
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Rent-A-Center is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer.
Benefits
Paid Time Off Need a little time? You got it! Our Paid Time Off policy provides hours for vacation, personal time, illness, bereavement leave and jury duty.
We also offer paid holidays throughout the year. Paid Time Off Time off work with pay is offered through a number of programs including vacation, personal time off (PTO), holidays, bereavement leave and jury duty.
Health & Wellness We offer complete and comprehensive medical, dental, vision and prescription coverage options for individuals and families.
We provide Basic Life and Accidental Death & Dismemberment (AD&D) Insurance automatically at no cost to coworkers in the event of a serious accident or death.
You may also take advantage of options such as applicable Health Savings Accounts (with partial funding from RAC), Flexible Spending Accounts, TELEDOC services and more.
401(k) with Company Match We care so much about your future, we put our money where our hearts are with a 50% match for each dollar you contribute toward your retirement! 401(k) with Company Match The Upbound 401(k) Retirement Savings Plan is a smart way to start savings for your future today, while also getting the benefit of RAC’s great company match.
You can reduce your current taxable income and build a nest egg by making pre-tax contributions on your paycheck.The company will match 50% for each dollar you contribute up to 6% of your eligible earnings.
Coworker Perks Working for Upbound provides you with some great perks, like our purchase program and discounts. Coworker Perks Coworker Purchase : You can purchase merchandise through our partner vendors at significant discounts for yourself and your household.
Coworker Discounts : Whether you are looking for gym memberships, cellular, travel or a host of other goods and services, our coworkers have access to corporate discounts to help keep more money in your pockets.
Employee Assistance Program : This free resource is available to coworkers and family members 24 hours a day, 7 days a week.
Benefits include : Advice on everyday life issues (e.g., parenting, childcare)Budgeting and financial assistanceLegal help for family mattersUp to three face-to-face, confidential sessions with a professional counselor
Last updated : 2024-02-29
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0 Contact Center Quality Manager jobs found in Metairie, LA area