Contact Center Quality Manager jobs in Miami, FL

THE ROLE

Here at Inktel, we’re not just searching for any Project Implementation Manager – we want a rockstar that can infuse their creativity and uniqueness directly into their work. As our resident new project implementations expert, you will be the owner of all things project management related including planning, managing, and executing the successful implementation of new projects within the organization.

This role requires a dynamic individual with strong project management skills, the ability to collaborate across departments, and a focus on ensuring that new initiatives are seamlessly integrated into existing operations.

WHAT YOU’LL DO

· Drive strategic business initiatives for the implementation and integration of new business by accurately interpreting scope of work.

· Design a project plan for implementation with a deep understanding on staffing, forecasting, KPI’s, and call center best practices.

· Act as a strategic thought partner and trusted advisor between our call center and the client by creating operational processes that streamline workflows for seamless implementations.

· Collaborate with sales, recruiting, training, and operational team members to ensure tight alignment on deliverables.

· Provide frequent project status updates to relevant business leaders, including project progress, roadblocks, and next steps.

WHAT YOU’LL NEED

· 8 years of experience in a highly cross-functional role (ie project manager, business operations, strategy & ops). Ideally at a high-growth company.

· Mastery of the typical stages of project management (requirements, approval/prioritization, planning, execution, rollout, post-mortem/retrospective, success analysis).

· Excellent approach to problem analysis and resolution at both a strategic and functional level.

· Strong written and verbal communication skills.

· Strong organizational skills and excellent time management abilities.

· Experience with projects of a more technical nature such as 3rd-party integrations, enterprise applications, or IT infrastructure.

· Proven experience in launching and completing projects in a fast paced environment is a plus.

· Ability to adapt to changing priorities and navigate ambiguity.

· Bachelor’s degree required. Advanced degree or project management certification a plus.

SALARY & BENEFITS

The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.

Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
- Experience with Agile methodologies and tools
- Knowledge of project management systems such as Project Server or Trello
- Proficient in budgeting and financial management
- Excellent communication and interpersonal skills
- Ability to facilitate meetings and drive decision-making processes
- Experience in program development and process mapping

Note: Please do not include any contact information such as email or phone number.

Job Type: Full-time

Pay: $85,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 10 years
• 8 years

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Project management: 8 years (Preferred)
• fast pace environment: 5 years (Preferred)

License/Certification:

• Certified Project Manager (Preferred)

Ability to Commute:

• Doral, FL (Required)

Work Location: In person