Contact Center Quality Manager jobs in Nashua, NH

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

Recently Added Contact Center Quality Manager jobs

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Contact Center Rep/FT/Nashua
  • Triangle Credit Union
  • Nashua, NH FULL_TIME

  •  

    Essential Functions & Responsibilities:





    - Welcomes members (via telephone) and completes transactions, within a reasonable period of time; with accuracy and equally sharing workload with other CCR's, while embracing and using the "Service Strategies" concepts. Opening accounts for new members and working to identify their perceived and unperceived needs, while maintaining absolute confidentiality, in regard to internal and external member information.

    - Professionally handle a large volume of inbound and outbound telephone calls.


    - Handle member account transactions with accuracy and a sense of urgency.



    - Work collaboratively with all internal members to resolve member inquiries in a timely and efficient manner.

    - To respond to all telephone and/or E-mail correspondences on the same day as they are received. Promote products and services via Sales Strategies, to meet or exceed department and company objectives; cross-selling.

    - On-line chat and e-mails, accurately input consumer loan applications (with assistance), answer basic questions, analyze credit reports, process banking transactions, quoting payoffs, setting up membership via on-line applications, troubleshooting on-line banking issues and set ups, and any job functions a "virtual branch" would handle.

    - Remain current, regarding TCU Products and Services, by previewing information provided. Seeking answers about such products and services and by participating in on-going training. Using knowledge of TCU products, services, and knowledge of operations to maintain and grow the membership by applying Sales Strategies that lead to, increased member loyalty through the use of both Service and Sales Strategies. Meet annual sales goal and maintain absolute confidentiality regarding member information.

    - Performs other duties, as assigned.
















    Knowledge and Skills:






    Experience* One year (1) to three (3) years of similar or related experience


    		* Experience in a Contact Center Environment, preferred



    		* Previous Member/Customer Service, required




    		* Financial Services experience, a plus




    		* Previous Lending experience, a plus














    EducationA high school education or GED





    		Higher education, a plus
















    Interpersonal SkillsCourtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others, inside and/or outside of the organization for purposes of giving or obtaining information, building relationships, and/or soliciting cooperation.




















    Other Skills* Sales Acumen







    		* Strong Computer Skills







    		* Good Communication Skills






    		* Detail Oriented







    		* Multitasking







    		* Problem-Solving Skills, essential





    		* Organizational Skills







    		* Attention to Detail







    		* Basic Math Skills







    		* Ability to work independently and/or part of a team



    		* Spanish is a plus
















    Physical RequirementsThe ability to sit for extended periods of time





    		The ability to bend, twist, squat, and reach












    Work EnvironmentNon-member facing/fast paced/team oriented













    **Triangle Credit Union is proud to be an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.**
  • 4 Days Ago
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T
Contact Center Rep/FT/Nashua
  • Triangle Credit Union
  • Nashua, NH FULL_TIME
  • Essential Functions & Responsibilities:- Welcomes members (via telephone) and completes transactions, within a reasonable period of time; with accuracy and equally sharing workload with other CCR's, w...
  • 4 Days Ago
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T
Contact Center Rep/FT/Spanish speaking/Nashua
  • Triangle Credit Union
  • Nashua, NH FULL_TIME
  • Essential Functions & Responsibilities:- Welcomes members (via telephone) and completes transactions, within a reasonable period of time; with accuracy and equally sharing workload with other CCR's, w...
  • 1 Month Ago
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C
Quality Manager
  • Calm Water Business Partner, LLC
  • Merrimack, NH FULL_TIME
  • Job Description Responsible for all aspects of quality systems and staff, QMS conformation to AS9100 standards, internal and external audits, process optimization, cost reductions and continuous impro...
  • 19 Days Ago
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Quality Manager
  • Ultimate
  • Nashua, NH FULL_TIME
  • Job Description We're partnering with a leading manufacturing company committed to delivering high-quality products to customers located in Nashua, NH. The Quality Manager to oversee our quality assur...
  • Just Posted
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L
Quality Manager
  • Leddy Group
  • Hudson, NH FULL_TIME
  • Quality Manager A leading manufacturer of wire and cable assemblies is looking for a skilled Quality Manager to oversee the QMS at their facility in Hudson, NH facility. If you have at least 10 years ...
  • 26 Days Ago
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0 Contact Center Quality Manager jobs found in Nashua, NH area

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Second Shift Call Center Team Lead
  • TEKsystems
  • Boston, MA
  • TEKsystems is looking to hire a Call Center Team Lead to support a large call center client located in Boston, MA. ** FU...
  • 4/22/2024 12:00:00 AM
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O
Senior Collections Specialist
  • Orion Talent
  • Nashua, NH
  • DescriptionSenior Collections SpecialistLocation: Nashua, NHCompensation: up to $65k + 10k bonus ($2.5 collections conus...
  • 4/22/2024 12:00:00 AM
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D
Derry Imaging Call Center Representative - Full Time
  • DMC Primary Care
  • Windham, NH
  • Join our Team! Derry Imaging is seeking an energetic Patient Service Representative for our busy call center. This is a ...
  • 4/22/2024 12:00:00 AM
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D
Customer Service / Collections Specialist
  • Delta Management Associates
  • Merrimack, NH
  • Job Description Job Description The Customer Service & Collection Specialist works in a fast paced, team environment pro...
  • 4/21/2024 12:00:00 AM
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I
Program Manager - Call Center Patient Support Services - Remote
  • IQVIA, Inc.
  • Northborough, MA
  • **The purpose of this posting is to build up our database with candidates who have a skill set that meet the requirement...
  • 4/20/2024 12:00:00 AM
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S
Workforce Management Analyst, Customer Experience
  • Sonos
  • Boston, MA
  • Workforce Management Analyst, Customer Experience page is loaded **Workforce Management Analyst, Customer Experience** *...
  • 4/19/2024 12:00:00 AM
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Customer Service Representative
  • EARLY ENTERPRISE LLC
  • Nashua, NH
  • Job Description Job Description We are looking for a customer-oriented service representative. A customer service repres...
  • 4/18/2024 12:00:00 AM
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C
Service Advisor Milford, NH
  • Chappell Tractor Sales, Inc.
  • Nashua, NH
  • Job Description Job Description Attention Service Professionals! Are you tired of the same old dealership? Bring your ta...
  • 4/18/2024 12:00:00 AM
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About Nashua, New Hampshire

Nashua is a city in Hillsborough County, New Hampshire, United States. As of the 2010 census, Nashua had a population of 86,494, making it the second-largest city in the state after Manchester. As of 2017 the population had risen to an estimated 88,341. Built around the now-departed textile industry, in recent decades it has been swept up in southern New Hampshire's economic expansion as part of the Boston region. Nashua was twice named "Best Place to Live in America" in annual surveys by Money magazine. It is the only city to get the No. 1 ranking on two occasions—in 1987 and 1998. Nashua is ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$79,461 to $119,671
Nashua, New Hampshire area prices
were up 1.4% from a year ago
View detail

What does a Contact Center Quality Manager do?

Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020