Contact Center Quality Manager jobs in Nassau, NY
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
- First New York Federal Credit Union
-
Albany, NY
FULL_TIME
-
Description
First New York Federal Credit Union is seeking a Member Service Specialist- Contact Center (MSS) position in our Contact Center located in Colonie, NY.
Previous financial branch experience in a credit union or bank is preferred. The MSS provides credit union services to members via telephone, internet, and mail.
This is a full-time position for an individual with outstanding customer service, writing and communication skills.
Requirements
- Account servicing.
- Referring consumer and real estate loans to the Loan Sales team.
- Cross-selling products/services to benefit the member’s needs.
- Promoting e-banking and meeting Contact Center goals.
Job Type: Full-time
Salary: $18.25/ hour- $19.25/ hour
Work location: In person
Schedule:
Monday 8:30am- 6pm
Tuesday 8:30am- 6pm
Wednesday 8:30am- 6pm
Thursday 8:30am- 5pm
Friday OFF
Saturday 8:45am- 1:00pm
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
- 7 Days Ago
- Shaker Place Rehabilitation & Nursing Center
-
Albany, NY
FULL_TIME
- Quality Assurance Coordinator Full Time | Day Shift: 8-4 pm NYS Pension & Retirement Plan | Tuition Reimbursement | On-Site Day Care - Opening Soon! ** Pay rate at $42.88/hour** Shaker Place Rehabilit...
- 8 Days Ago
- Albany Medical Center
-
Albany, NY
FULL_TIME
- Department/Unit:Perinatal Outreach CtrWork Shift:Day (United States of America)As the designated Level IV northeastern New York (NENY) Regional Perinatal Center (RPC), Albany Medical Center provides t...
- 1 Day Ago
- Albany Medical Center
-
Hill, NY
FULL_TIME
- Department/Unit:Perinatal Outreach CtrWork Shift:Day (United States of America)As the designated Level IV northeastern New York (NENY) Regional Perinatal Center (RPC), Albany Medical Center provides t...
- 26 Days Ago
- Eurofins
-
Rensselaer, NY
FULL_TIME
- Company DescriptionThe work we do at Eurofins matters, and so do our employees. At Eurofins, we put a focus on your professional growth. We provide our employees the ability to break into the biopharm...
- 18 Days Ago
- Eurofins USA PSS Insourcing Solutions
-
Rensselaer, NY
FULL_TIME
- Company Description The work we do at Eurofins matters, and so do our employees. At Eurofins, we put a focus on your professional growth. We provide our employees the ability to break into the biophar...
- 18 Days Ago
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0 Contact Center Quality Manager jobs found in Nassau, NY area
About Nassau, New York
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