Contact Center Quality Manager jobs in Newport News, VA

• Job description

The Certified Substance Abuse Counselor is a counseling professional who provides treatment and support to assist patients in their recovery from addictions, such as alcoholism, drug addiction, eating disorders, or other behavioral problems, assists with modifying problem behaviors; The Certified Substance Abuse Counselor will provide optimal services to a population of youth, ranging from 16 to 24 years in age.

Responsibilities

• Conducts individual/group and/or family counseling sessions as scheduled and documents as required;
• Occasionally co-facilitate assigned group or family sessions;
• Responsible for initial assessments, as well as follow up assessments, for patients;
• Prepares individual treatment plan for each assigned patient;
• Ensures all documentation regarding patient care, interventions, treatment and incidents are completed timely and in a clear, concise manner;
• May act as a liaison between referral sources and patients;
• Provides crisis intervention to patients, as needed;
• Creates aftercare for assigned patients;
• May act as a liaison with insurance carriers, as requested;
• Evaluates patient’s needs and determines if referrals to other programs or facilities is needed.
• Performs other duties as assigned.

Qualifications

• Must possess the required Certification or State License to practice as an Alcohol and Drug Counselor or Substance Abuse Counselor.
• Minimum of 1 year of direct experience in substance abuse counseling or related field.
• Successful completion of a criminal background check and central registry check.
• Excellent communication and interpersonal skills, with the ability to establish rapport and build therapeutic relationships with clients.

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Virtual meetings
• Sanitizing, disinfecting, or cleaning procedures in place

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Autonomous/Independent -- enjoys working with little direction

Job Types: Part-time, Contract

Pay: Starting at $30.00 per hour

Job Types: Part-time, Contract

Pay: From $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• Addiction counseling: 1 year (Required)

Work Location: Hybrid remote in Hampton, VA 23666