Contact Center Quality Manager jobs in Omaha, NE
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
- Centris Brand
-
Omaha, NE
FULL_TIME
-
🚀 Join Our Team as a Contact Center Rockstar! 📞
Position: Contact Center Representative II
Summary:
Are you a people person with a knack for problem-solving? Do you thrive in a fast-paced environment where every call is an opportunity to make a difference? We're on the lookout for a Contact Center Representative II who isn't afraid to dive into conversations and leave a lasting impression.
As our frontline hero, you'll spend your days connecting with our valued members, providing top-notch service with a smile. Get ready to be the voice of solutions, the master of options, and the champion of creativity as you navigate through our members' needs.
Here's what we're looking for:
🎓 High School degree or equivalent, plus some serious business savvy (bonus points for Finance or Accounting aficionados!)
☎️ Two or more years of technical and/or customer support experience in a call center environment.
📆 And when it comes to availability, we're counting on you to be there when our members need you most. The hours for this opportunity are Monday through Friday from 9:30 AM to 6:00 PM, plus rotating Saturdays from 8:55 AM to 1:00 PM (TIP: when you work a Saturday, you will have a half day off during the week!)
Ready to embark on this exciting journey with us? Don't wait - apply now! ✨
- 6 Days Ago
- Centris Brand
-
Omaha, NE
FULL_TIME
- Contact Center Representative (Bilingual) Location: 114th & Dodge Pay Rate: $18.70 - $20.00 per hour based upon prior experience. Hours: Monday through Friday 9:30 AM to 6:00 PM and rotating Saturday'...
- 1 Month Ago
- Complete Call Solutions
-
Omaha, NE
FULL_TIME
- Complete Call Solutions is looking for Client Service Specialist to be part of our team. Ideal candidates thrive in a challenging but rewarding customer focused environment, are tech savvy and have ex...
- 7 Days Ago
- MCI Military Recruitment
-
Nebraska, NE
TEMPORARY
- POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
- 17 Days Ago
- MCI Jobs
-
Nebraska, NE
TEMPORARY
- POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
- 17 Days Ago
- MCI Careers
-
Nebraska, NE
TEMPORARY
- LOCATIONRemote Work-at-Home JOB TYPEPart-Time PAY TYPESHourly Bonus APPLICATION DETAILSNo Resume Required, Entry-Level POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking age...
- 18 Days Ago
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0 Contact Center Quality Manager jobs found in Omaha, NE area
- 4Patriots
-
Omaha, NE
- 4Patriots, LLC, is a fast-growing, nationally recognized direct-to-consumer brand focused on offering high-quality produ...
- 4/25/2024 12:00:00 AM
- Goodwill San Antonio
-
Omaha, NE
- Job Description Customer Service Representative Work at Home - 180794 **Description** **This Position is for Nebraska an...
- 4/25/2024 12:00:00 AM
- Methodist Health System
-
Omaha, NE
- Why work for Nebraska Methodist Health System? At Nebraska Methodist Health System, we focus on providing exceptional ca...
- 4/24/2024 12:00:00 AM
- Magical Destinations Travel
-
Omaha, NE
- Growing your career as a Full or Part- Time Remote Client Experience Agent is an incredible opportunity to develop valua...
- 4/23/2024 12:00:00 AM
- EMS Inc.
-
Omaha, NE
- Job Description Job Description Customer Service Representative At EMS, we “Contact Center” differently. We support our ...
- 4/22/2024 12:00:00 AM
- EMS Inc.
-
Omaha, NE
- Job Description Job Description Customer Service Representative – Swing Shifts Available At EMS, we “Contact Center” dif...
- 4/22/2024 12:00:00 AM
- ImageFIRST Healthcare Laundry Specialists
-
Omaha, NE
- Overview: Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in ...
- 4/22/2024 12:00:00 AM
- EMS Inc.
-
Omaha, NE
- Job Description Job Description Customer Service Representative – Medical Transportion At EMS, we “Contact Center” diffe...
- 4/22/2024 12:00:00 AM
About Omaha, Nebraska
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