Contact Center Quality Manager jobs in Parkersburg, WV
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
VP, Data Center Construction
- LE043 Quality Technology Services, LLC
-
Albany, OH
OTHER
- Learn what makes QTS a unique place to grow your career! The Vice President of Property Development, Data Center Construction is responsible for taking our data center property development projects from concept to completion in order to enable QTS to reach its overall strategic vision. The VP will drive strategic direction and provide direct oversight for the largest development projects to include establishing and overseeing budget and financial goals. This position will lead team members on acquisition, city/county coordination, site and building design, permitting, design meetings and construction administration. The successful candidate will have knowledge of commercial real estate transactions, general contracting methods, corporate tax, data center design and rapid development. This role will also interface with Finance, Product Sales and Operations leaders to ensure that a cohesive strategy is in place to maximize investment and development opportunities. RESPONSIBILITIES - Other duties may be assigned Leadership for one of the regions within the QTS footprint Perform site evaluations and make recommendations for site selections Lead development teams with Basis of Design for future data center deployments, construction projects and upgrades. Oversee expansion and renovation projects across the respective region Work with QTS stakeholders, design, and construction teams to create master development program for site(s) Oversee site development plans to achieve time, budget, and quality standards in a predictable fashion Oversee design/construction, commissioning services, procurement and project cost estimates Develop plans for product deployment and review/communicate plans with QTS staff involved Collaborate with Sales and Deal teams for new and existing build outs Key leader for QTS pursuit team in identifying, evaluating, and attracting highly profitable deals Create cost effective rapid development deals for Hyperscale data center deployments Represent QTS interests as leader in OAC meetings Create & build relationships that enhance QTS' ability to be an industry leader in creating the World's Most Valuable Data Center Real Estate Provide leadership to team members in a manner that enables them to achieve goals Provide direction and support to all direct reports to ensure all activities are linked to the company strategy Work with the internal team to enhance project management processes and protocols BASIC QUALIFICATIONS: Bachelor's degree in Construction Management, Electrical/Mechanical/Architectural Engineering or other related field Ten or more years of experience within mission critical facilities Experience in the REIT/Data Center industry Extensive experience with management of MEP trades Must have a proven history which displays strong leadership skills, deep practical engineering knowledge, and a proven track record for timely project delivery, project management, cost control, and customer satisfaction. PREFERRED QUALIFICATIONS: MBA, Masters in Engineering Management, Real Estate or related field desirable Corporate real estate and tax experience Rapid construction development and deployment experience More than ten years of mission critical data center development experience KNOWLEDGE, SKILLS & ABILITIES: Excellent interpersonal skills with the ability to interface with all levels of the organization Must be a capable, proven team player that both fosters and operates well within internal and external team environments. Keen planning skills along with the ability to lead through influence and to be a proactive partner. Able to solve problems at a tactical and functional level TOTAL REWARDS This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This position is Bonus eligible. This job may be eligible for equity. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish) The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information. QTS Data Centers was built around the Core Values of Integrity, Character, and Trust. We prioritize family, faith and community involvement while leading with strong, honorable, and principled behavior. We started this journey in 2003 when our CEO, Chad Williams, purchased his first data center in Overland Park, KS. Humble beginnings that have led to 35 data centers and growing. Recently privatized in a $10 billion transaction with Blackstone, one of the most notable real estate investments companies in the world, QTS is positioned to execute on a global expansion initiative and we are looking for the best and brightest to join our team. At QTS, we’re fearlessly leading the way by redefining what it means to be a data center provider. QTS is entrusted with providing world-class data center solutions to enterprises, government agencies as well as the largest and fastest growing technology companies in the world. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve. We are powered by people. And we’d like to invite you to join us. In addition to a variety of benefit packages, QTS goes above and beyond for our employees: Roth and Traditional 401(k) matching contributions with immediate vesting Every employee is bonus or commission eligible Generous PTO Accrual plus additional Paid Volunteer Days Paid Holidays Annually/Holiday compensation when worked Pet and Legal Insurance Q-Rest Sabbatical Program Q-Anniversary Service Award Program Parental Leave for primary and secondary caregivers Military Benefits Package QTS Charitable Matching Gift Program QTS Scholarship for Employee Dependents QTS Crisis Fund Wellness Program Tuition Reimbursement Program
- 1 Month Ago
Quality Manager
- Prime Management Group Inc.
-
Marietta, OH
FULL_TIME
- Our client, a very successful supplier to the automotive manufacturing industry, seeking a Quality Manager to join their growing facility. The successful candidate will be a part of a globally recogni...
- 19 Days Ago
Quality Manager
- Dan T. Moore Company
-
Harrisville, WV
FULL_TIME
- Quality Manager Location: Harrisville, WV Company Summary: Troy Nonwovens uses recycled plastic materials to create a clean and lightweight synthetic fiber used in numerous commercial applications suc...
- 7 Days Ago
NURSE MANAGER - CANCER CENTER
- Southeastern Ohio Regional Medical Center
-
CAMBRIDGE, OH
FULL_TIME
- Job Summary: The Cancer Services Nurse Manager will work within the Cancer Center and oversee the center’s daily operations. The Cancer Center Nurse Manager will be responsible for educating staff on ...
- 7 Days Ago
Manager, Critical Environment II
- LE043 Quality Technology Services, LLC
-
Albany, OH
OTHER
- Learn what makes QTS a unique place to grow your career! The Manager, Critical Environment II is responsible for Data Center facility technical strategy, continuous improvement and development support...
- 16 Days Ago
Quality Nurse Specialist - NE
- Camden Clark Medical Center
-
Parkersburg, WV
FULL_TIME
- Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. B...
- 19 Days Ago
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0 Contact Center Quality Manager jobs found in Parkersburg, WV area
Entry-Level Tolling Customer Service
- ValorVIP
-
Parkersburg, WV
- POSITION OVERVIEW ENTRY-LEVEL TOLLING CUSTOMER SERVICE We are looking for agents to support walk-up customer inquiries, ...
- 4/23/2024 12:00:00 AM
Prosperity Center Receptionist - Parkersburg
- Goodwill Industries of Kanawha Valley, Inc.
-
Parkersburg, WV
- Company Description At Goodwill Industries of Kanawha Valley, Inc., (GIKV) we assist people with disabilities and other ...
- 4/23/2024 12:00:00 AM
Customer Service Representative (Toll)
- MCI Military Recruitment
-
Parkersburg, WV
- POSITION OVERVIEW: CUSTOMER SERVICE REPRESENTATIVE (TOLL) We are looking for Customer Service Representatives to support...
- 4/22/2024 12:00:00 AM
Customer Service Representative (Toll)
- ValorVIP
-
Parkersburg, WV
- POSITION OVERVIEW: CUSTOMER SERVICE REPRESENTATIVE (TOLL) We are looking for Customer Service Representatives to support...
- 4/22/2024 12:00:00 AM
Part-Time Key Holder 0363
- Jo-Ann Fabrics
-
Parkersburg, WV
- Summary The Key Holder's responsibility first and foremost is to deliver a premium customer experience by inspiring crea...
- 4/22/2024 12:00:00 AM
Customer Service Representative / Data Entry
- Comfort Keepers - Fairfax
-
Belpre, OH
- Job Description Job Description Comfort Keepers is looking for a customer service representative to join our team in our...
- 4/21/2024 12:00:00 AM
Customer Care Specialist
- United Bank Inc
-
Parkersburg, WV
- **Customer Care Specialist** **Location:** Parkersburg, WV, US, 26101 **Job Description** Our Customer Care Specialists ...
- 4/21/2024 12:00:00 AM
Physician- Hematology/Oncology (Camden Clark Medical Center) -133
- University Health Associates
-
Parkersburg, WV
- Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the...
- 4/21/2024 12:00:00 AM
About Parkersburg, West Virginia
Parkersburg is a city in and the county seat of Wood County, West Virginia, United States. Located at the confluence of the Ohio and Little Kanawha rivers, it is the state's third-largest city and the largest city in the Parkersburg-Marietta-Vienna metropolitan area. The population was 31,492 at the 2010 census. Its peak population was 44,797 in 1960. The city is about 14 miles south of Marietta, Ohio.
The Baltimore and Ohio Railroad reached Parkersburg in 1857, but lacked a crossing over the Ohio River until after the American Civil War. When the B&O completed the Parkersburg Bridge (CSX) 18...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$65,093 to $98,033
Parkersburg, West Virginia area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020