Contact Center Quality Manager jobs in Phoenix, AZ
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
Data Center Construction Program Manager
- LE043 Quality Technology Services, LLC
-
Phoenix, AZ
OTHER
- Learn what makes QTS a unique place to grow your career! The Development Program Manager is primarily responsible for leading and managing the design, pre-construction and construction activities on a given project. The Project Manager will interact on a daily basis with Facilities, Contractors, Designers, Engineers, Commissioning Agents, Vendors, and Data Center Operations staff and should have both written and oral communication skills commensurate with this level of regular communication. RESPONSIBILITIES - Other duties may be assigned Manage multiple projects on a campus(es) and maintain updated budgets, schedules, and status reports for each Create and communicate updates on development program & project status on a monthly basis suitable for executive level reviews. Effectively present information in a manner to support efficient decision making Work with QTS stakeholders, design, and construction teams to create a master development program for site(s), including a complete campus design solution and capital budget. Manage entitlement and permitting needs for each assigned site project(s) Implement and manage multi-phased site development plans to achieve time, budget, and quality standards in a predictable fashion. Continuously update a campus master plan to provide predictable statistics in a dynamic environment Write scopes of work for design, construction, commissioning services & participate in procurement and project cost estimates Evaluate and level pricing proposals for design, construction, and commissioning services Work closely with strategic procurement team on equipment procurement and delivery process Ensure appropriate submittals are coordinated with site stakeholders Monitor & create project budget/cost-to-date against overall project budget. Establish project schedules and manage teams to on-time completion Review and approve monthly pay applications from the contractors Review change order requests from contractors and negotiate pricing Establish site construction security procedures in conjunction with site security team Develop plans for product deployment and review/communicate plans with QTS staff involved Collaborate with Sales Engineers and Product teams to aid in custom deal solutioning for prospective clients within the applicable schedule and budget for an assigned location. Establish and maintain relationships serving as liaison with key QTS stakeholders Represent QTS interests as leader in OAC meetings Create & build relationships that enhance QTS's ability to be a leader in creating the World's Most Valuable Data Center Real Estate Aid in due diligence efforts for potential new sites on an as-needed basis Work with the internal development team to enhance project management processes and protocols BASIC QUALIFICATIONS: Bachelor's degree in Science or Engineering or equivalent professional experience Eight or more years of professional experience in commercial construction practices and procedures, including management of Lump Sum, Construction Management at Risk, and Design Build project delivery methods from conceptual development through procurement to close out Experience with Microsoft Office suite, specifically PowerPoint for use in communicating program updates to executive level, and Excel to create and maintain site program & individual project budgets Be able to travel up to 50% of the time PREFERRED QUALIFICATIONS: MBA, Masters in Engineering, Management, or related field desirable Experience with delivery of mission critical data center facilities Extensive experience with management of MEP trades TOTAL REWARDS This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This position is Bonus eligible. This job may be eligible for equity. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. The "Know Your Rights" Poster is included here: Know Your Rights (English) Know Your Rights (Spanish) The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information. QTS Data Centers was built around the Core Values of Integrity, Character, and Trust. We prioritize family, faith and community involvement while leading with strong, honorable, and principled behavior. We started this journey in 2003 when our CEO, Chad Williams, purchased his first data center in Overland Park, KS. Humble beginnings that have led to 35 data centers and growing. Recently privatized in a $10 billion transaction with Blackstone, one of the most notable real estate investments companies in the world, QTS is positioned to execute on a global expansion initiative and we are looking for the best and brightest to join our team. At QTS, we’re fearlessly leading the way by redefining what it means to be a data center provider. QTS is entrusted with providing world-class data center solutions to enterprises, government agencies as well as the largest and fastest growing technology companies in the world. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve. We are powered by people. And we’d like to invite you to join us. In addition to a variety of benefit packages, QTS goes above and beyond for our employees: Roth and Traditional 401(k) matching contributions with immediate vesting Every employee is bonus or commission eligible Generous PTO Accrual plus additional Paid Volunteer Days Paid Holidays Annually/Holiday compensation when worked Pet and Legal Insurance Q-Rest Sabbatical Program Q-Anniversary Service Award Program Parental Leave for primary and secondary caregivers Military Benefits Package QTS Charitable Matching Gift Program QTS Scholarship for Employee Dependents QTS Crisis Fund Wellness Program Tuition Reimbursement Program
- 19 Days Ago
Manager, Bank Sales and Service Contact Center (Deposits Servicing)
- Jobs for Humanity
-
Phoenix, AZ
CONTRACTOR,FULL_TIME
- Job Description Why USAA? Join USAA and make a real impact in the lives of millions of U.S. military members and their families. We believe in honesty, integrity, loyalty, and service. Whether or not ...
- 7 Days Ago
Contact Center Director (REMOTE)
- HGI Homesite Group Incorporated
-
Phoenix, AZ
FULL_TIME
- Homesite Insurance was founded in 1997 and was one of the first companies to enable customers to purchase home insurance directly online, during a single visit. Since then, we've continued to innovate...
- 1 Month Ago
Contact Center Representative 19.25/hr
- TEKsystems
-
Phoenix, AZ
FULL_TIME
- *TEKsystems in partnership with One Medical* Opportunity Details: Duties: Duties including but not limited to insurance help, appointment scheduling, billing inquiries, refill authorization, and appoi...
- 30 Days Ago
Contact Center Representative
- OrthoArizona
-
Peoria, AZ
FULL_TIME
- Contact Center Representative About OrthoArizona: At OrthoArizona, our mission is to provide exceptional quality and compassionate musculoskeletal care to our community. Founded in 1994, OrthoArizona ...
- 1 Month Ago
Healthcare Sales Representative
- MDVIP Contact Center
-
Yuma, AZ
TEMPORARY
- The primary responsibility of this position is to focus on selling this innovative program to the existing patients of the physician’s practice. This requires meeting with patients to ensure each pati...
- 1 Day Ago
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0 Contact Center Quality Manager jobs found in Phoenix, AZ area
Customer Service Manager
- Acro Service Corp
-
Phoenix, AZ
- Job ID: 1253 Title - Customer Service Manager Location: 1600 W Monroe St, Phoenix, AZ, 85007 Duration: 2 months Contract...
- 4/25/2024 12:00:00 AM
Call Center Sales Representative
- Optum Home Solutions
-
Tempe, AZ
- **Call Center Sales Representative** **Full Time** position in Tempe , AZ posted 12/30/2021 Were looking for top Call Ce...
- 4/24/2024 12:00:00 AM
Dispatch Manager
- Feuji Inc
-
Phoenix, AZ
- Job Description What will you be doing: MJM is seeking an experienced Trainer to work in our fast-paced call center who ...
- 4/24/2024 12:00:00 AM
Staff Trainer
- Feuji Inc
-
Phoenix, AZ
- Feuji Inc is IT solutions company with operations in multiple geographies and specialization across domains. We believe ...
- 4/24/2024 12:00:00 AM
Customer Service Representative / Patient Scheduling
- The FDR Group of Companies
-
Mesa, AZ
- Job Description Job Description Are a dynamic communicator with a passion for providing exceptional customer service? We...
- 4/23/2024 12:00:00 AM
Collections Specialist
- The FDR Group of Companies
-
Mesa, AZ
- Job Description Job Description Come join us at FDR Alliance Mesa location! We are here to help consumers resolve their ...
- 4/22/2024 12:00:00 AM
Customer Care Call Center Manager
- FlexTG
-
Mesa, AZ
- Description Position at FlexTG Are you ready to lead a team to excellence in customer service? We're seeking an experien...
- 4/22/2024 12:00:00 AM
Dispatch Manager
- Feuji Inc
-
Phoenix, AZ
- Job Description What will you be doing: MJM is seeking an experienced Trainer to work in our fast-paced call center who ...
- 4/22/2024 12:00:00 AM
About Phoenix, Arizona
Phoenix is in the southwestern United States, in the south-central portion of Arizona; about halfway between Tucson to the southeast and Flagstaff to the north. By car, the city is approximately 150 miles (240 kilometers) north of the US-Mexico border at Sonoyta and 180 mi (290 km) north of the border at Nogales. The metropolitan area is known as the "Valley of the Sun" due to its location in the Salt River Valley. It lies at a mean elevation of 1,086 feet (331 m), in the northern reaches of the Sonoran Desert.
Other than the mountains in and around the city, the topography of Phoenix is gener...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$72,424 to $109,073
Phoenix, Arizona area prices
were up 2.2% from a year ago
were up 2.2% from a year ago
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020