Contact Center Quality Manager jobs in Pierre, SD

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

Recently Added Contact Center Quality Manager jobs

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Front Office Manager
  • Contact Government Services, LLC
  • Pierre, SD FULL_TIME
  • Front Office Manager
    Employment Type: Full-Time, Experienced
    Department: Litigation Support

    CGS is seeking a Front Office Manager to join our team supporting the legal mission of a large federal agency. This position will allow candidates to demonstrate expertise in office management by providing managerial support and successfully interacting with clients or attorneys.

    CGS brings motivated, highly skilled, and creative people together to solve government’s most dynamic problems with cutting edge technology. To carry out our mission, we are seeking candidates that are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

    Skills and attributes for success:
    • This is a high-level, high-visibility position which requires the candidate to be onsite 5 days per week.
    • The individual must be prepared to closely interact with high-level staff to complete assignments with little oversight.
    • The individual must be confident in their interactions and possess a professional demeanor and work ethic.
    • The position plays a vital role in the day-to-day operations of the client. Only very experienced candidates very experienced candidates will be considered. This is not a position to grow into. The candidate must have proven, successful, long-term relevant experience to be considered.
    • Schedule and coordinate Senior Management calls/meetings via Zoom, MS Teams, etc.
    • Setup and initiate hybrid meetings
    • Coordinate with IT to resolve equipment technical issues
    • Make travel arrangements using the E2 application (training provided)
    • Reconcile travel expenses for Senior Management using the E2 application
    • Be available to make travel adjustments in the E2 application as needed after travel has commenced
    • Answer and direct incoming calls to appropriate parties
    • Coordinate site events with dignitaries as needed
    • Coordinate scheduling with inside/outside parties
    • Direct correspondence to appropriate parties
    • Organize workload, processes, physical objects and spaces as needed
    • Schedule appointments
    • Communicate on behalf of Senior Management as needed

    Qualifications:
    • At least four years of progressively more responsible supervisory and management experience, including proven capabilities and communication skills to successfully interact with clients or attorneys
    • Experience interacting with the public via phone or the front desk
    • Experience ordering and maintaining documents
    • Exceptional phone etiquette
    • Experience operating a multiline phone system
    • Experience reviewing written text for typographical consistency, grammar and spelling.
    • Experience or skill managing day-to-day operations of a high-level office
    • Experience in office organization or non-specialized business operations
    • Experience with MS Office Suite – PowerPoint, Word, Excel and Outlook
    • Experience supervising and directing other office support staff as needed
    • Ability to learn new applications
    • Must be a self-starter, quick learner, resourceful and take initiative
    • Exceptional oral and written communication skills are required
    • Undergraduate degree required.

    Ideally, you will also have:
    • Law degree, advanced technical certification, or other pertinent graduate degree preferred

    Our Commitment:
    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

    We care about our employees. Therefore, we offer a comprehensive benefits package.
    • Health, Dental, and Vision
    • Life Insurance
    • 401k
    • Flexible Spending Account (Health, Dependent Care, and Commuter)
    • Paid Time Off and Observance of State/Federal Holidays

    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Join our team and become part of government innovation!

    Explore additional job opportunities with CGS on our Job Board:
    https://cgsfederal.com/join-our-team/

    For more information about CGS please visit: https://www.cgsfederal.com or contact:
    Email: info@cgsfederal.com
  • 1 Month Ago
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Q
Assistant Manager
  • Quality Meats West, LLC
  • Pierre, SD FULL_TIME
  • Benefits and Perks include:Full and Part Time PositionsFlexible ScheduleFree GED ProgramTuition ReimbursementMedical, Dental, Vision CoverageCareer and Salary Growth PotentialAssistant Manager:The Ass...
  • 29 Days Ago
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Q
Shift Manager
  • Quality Meats West, LLC
  • Pierre, SD FULL_TIME
  • Benefits and Perks include:Full and Part Time PositionsFlexible ScheduleFree GED ProgramTuition ReimbursementMedical, Dental, Vision CoverageCareer and Salary Growth PotentialShift Manager:Assisting t...
  • 29 Days Ago
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Technical Services (Quality) Manager - 1283704
  • Impact Solutions Inc
  • Aberdeen, SD FULL_TIME
  • Job Summary: Technical Services (Quality) Manager is responsible for ensuring that the company exemplifies integrity and maintains the highest standards in food safety. This role is responsible for en...
  • 12 Days Ago
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Auditor
  • Contact Government Services, LLC
  • Pierre, SD FULL_TIME
  • Auditor Employment Type: Full-Time, Mid-Level Department: Financial CGS is seeking a highly skilled Auditor to provide general auditing and accounting services in support of fraud investigations invol...
  • 15 Days Ago
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Courtroom Presentation Specialist
  • Contact Government Services, LLC
  • Pierre, SD FULL_TIME
  • Courtroom Presentation Specialist Employment Type: Full-Time, Mid-Level Department: Legal As a Courtroom Presentation Specialist, for CGS, you will be responsible for providing litigation support serv...
  • 15 Days Ago
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0 Contact Center Quality Manager jobs found in Pierre, SD area

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Licensed Practical Nurse - Primary Care
  • Primary Care Solutions
  • Pierre, SD
  • Description Primary Care Solutions provides industry-leading Primary Care services to Veterans. Veteran-led and clinicia...
  • 4/26/2024 12:00:00 AM
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RN Traveler - Solutions By Sanford - Sioux Falls Ortho Neuro - FT Straight Nights
  • Solutions By Sanford
  • Pierre, SD
  • Create Your Career with Us As one of the largest not-for-profit health systems in the United States, Sanford Health is a...
  • 4/26/2024 12:00:00 AM
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Traveling Registered Nurse
  • Hiring Now!
  • Pierre, SD
  • Create Your Career with Us As one of the largest not-for-profit health systems in the United States, Sanford Health is a...
  • 4/26/2024 12:00:00 AM
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Manufacturing Program Manager REMOTE
  • CBRE
  • Pierre, SD
  • Manufacturing Program Manager REMOTE Job ID 156979 Posted 29-Feb-2024 Service line GWS Segment Role type Full-time Areas...
  • 4/26/2024 12:00:00 AM
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Project Management Consultant
  • CBRE
  • Pierre, SD
  • Project Management Consultant Job ID 160057 Posted 26-Mar-2024 Service line Advisory Segment Role type Full-time Areas o...
  • 4/26/2024 12:00:00 AM
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RN Traveler - Solutions By Sanford - Canton Med Surge/ED - FT Rotating
  • Hiring Now!
  • Pierre, SD
  • Create Your Career with Us As one of the largest not-for-profit health systems in the United States, Sanford Health is a...
  • 4/26/2024 12:00:00 AM
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Greeter
  • Walmart
  • Pierre, SD
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/24/2024 12:00:00 AM
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Senior Customer Care Operations Manager
  • Bluepeak
  • Pierre, SD
  • "We Push the Boundaries of Possibilities for our Communities." Bluepeak is seeking an experienced and resourceful Sr. Ma...
  • 4/22/2024 12:00:00 AM
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About Pierre, South Dakota

Pierre (/pɪər/; Lakota: čhúŋkaške, "fort") is the capital of the U.S. state of South Dakota and the seat of Hughes County. The population was 13,646 at the 2010 census, making it the second-least populous state capital in the United States, following only Montpelier, Vermont, and the eighth-most populous city in South Dakota. Founded in 1880 on the east bank of the Missouri River opposite Fort Pierre, Pierre has been the state capital since South Dakota gained statehood on November 2, 1889. It was challenged by Huron for the capital and won because of its location in the geographic center of t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$61,721 to $92,955
Pierre, South Dakota area prices
were up 0.8% from a year ago
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What does a Contact Center Quality Manager do?

Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020