Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Fence Erector Laborer, must have Valid ID, TWIC Card, Clean Background, Must be able to pass a Hair Drug Screen, ISTC Safety Training a positive. Experience not required. Hiring immediately. Fill out application in person @ 5150 Hogaboom Road-Port Arthur. Across from soccer field off of Twin City. Do not send resume on-line. No phone calls please.
Job Type: Full-time
Pay: $17.00 - $20.97 per hour
Expected hours: 40 per week
Schedule:
Work Location: In person
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0 Contact Center Quality Manager jobs found in Port Arthur, TX area