Contact Center Quality Manager jobs in Portsmouth, OH

Description

Using your past leadership experience, you will:

• Grow a portfolio of successful businesses: Develop district-level strategies to achieve each restaurant’s financial, operational and customer-service goals, while addressing each unit’s unique strengths and challenges.  Develop and execute store level plans that build sales, increase profits and develop people.
• Lead a team of leaders:  Motivate, coach and strengthen General Managers as team leaders and restaurant operators.
• Serve as a resource:  Provide expertise on key customer issues, team staffing and management, restaurant operations and company policies and procedures.
• Build successful teams:  Analyze the staff and be able to devise the right kind of talent management and recruiting strategies.  Identify training gaps and work to fill them.

Requirements

• Multi-unit restaurant operations leadership experience in the QSR segment
• Proven sustainable success in scoring above system averages in key operation metrics
• A track record of distinguished accomplishments in prior employment
• Recent restaurant opening experience
• Assertive, self-directed leader
• Strong analytical skills and an ability to take action based on data
• Effective recruiter and developer of people
• A valid Driver’s License and a good driving record

Compensation

Tria has created an environment that rewards hard work, dedication and commitment.  This position offers:

• Competitive base salary commensurate with experience
• Structured bonus potential
• Wellness benefits including health and dental insurance
• Additional executive-level perks include a company car, cell phone reimbursement, company credit card
• Paid time off