Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Description
Diamond's culture is made up of a team of driven and passionate employees that care about helping others. When you work at Diamond, you will find that you can have more than just a job here, you can build your career.
Diamond employees believe in doing more for our members and more for our community, which is what has helped make us one of the Best Places to work in PA for 8 consecutive years .
See how your career can grow when you start working with Diamond Credit Union.
Position Summary :
Member Advocate - Member Contact Center-Call handles member requests and provide exceptional member service. Using product knowledge to recognize cross sell opportunities and refer to appropriate credit union specialists.
Supervisory Responsibilities :
No direct reports.
Essential Functions :
e. : usage, limits and dispute processing), credit card and loan payment processing, account maintenance changes (i.e. : name / address, phone, etc.
check reorders and interaction with internal support departments and 3rd parties.
Requirements
Required Skills / Abilities :
Education / Experience :
Diamond Credit Union is an Equal Opportunity Employer.
Last updated : 2024-03-22
Clear All
0 Contact Center Quality Manager jobs found in Reading, PA area