Contact Center Quality Manager jobs in Richmond, VA

Introduction

Boulders Ambulatory Surgery Center is committed to investing in the latest technology enabling nurses to work more efficiently. Are you passionate about delivering patient-centered care? Submit your application for Quality and Risk Manager position and spend more time at the bedside with the patient.

Benefits

Boulders Ambulatory Surgery Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success let us contribute to yours! Whether you choose to focus on bedside care, a leadership or C-suite role, shape business and operational outcomes, or work to deliver clinical excellence behind the scenes in data science, case management or transfer centers. Unlock your potential at Boulders Ambulatory Surgery Center!

Job Summary and Qualifications

As the Quality and Risk Manager, you will be responsible for evaluating and managing a safe and efficient work environment for your staff. You will coordinate facility wide programs designated to the continuous improvement of the quality of care and service delivered to our patients, employees, physicians and payors. Your goal is to minimize the probability of risk across the center, maximize the quality of care given and provide a safer facility for our patients and personnel.

What you will do in this role:

• Oversee the collection, compilation, analysis and presentation of evidence for your center
• You will distribute Service Quality Index scores
• Facilitate a team-oriented approach to process improvement and problem solving amongst your team
• You will oversee safety in-service programs
• Maintain, review, receive and report all variances for your center
• You will prepare and present findings and outcome measures related to your initiatives
• Develop and manage peer review processes for your team
• You will perform tracking and trending of patient satisfaction survey feedback
• Maintain requirements from OSHA, CMS, AAAHC and federal agencies related to quality improvement, risk management and quality of care for your center
• You will coordinate and prepare for state/federal inspections and accreditation surveys

What you should have for this role:

• Nursing Diploma
• Valid CPR or BLS certification
• Minimum of 3 years of experience in a clinical setting, preferably ambulatory care, risk management and/or quality improvement
• One year of supervisory experience

Ambulatory Surgery Division is a growth-oriented business sector of HCA Healthcare. 140 surgery centers across 16 states with 3,200 physician partners. We perform outpatient surgery cases in our single and multispecialty centers across HCA Healthcare. We are in more than 13 divisions. The size of our surgery centers creates a culture where everyone knows one another. We have a shared focus on providing the best possible experience for those that we serve.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

Join a family that cares about every stage in your career! We are interviewing candidates for our Quality and Risk Manager opening. Apply today and a member of our Talent Acquisition team will reach out.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.