Contact Center Quality Manager jobs in Roanoke, VA

This is one of our large sites and has food -- Food service experience is a plus as well as high volume !! Start your new career in Convenience with QUALITY MART! Experience the difference in our family owned organization!!

Quality Mart Managers are responsible for overall operation of the Quality Mart location while providing every employee and customer with superior satisfaction. The tasks of the Manager are to supervise all employees from hiring, training and labor scheduling; performing daily paperwork such as bank deposits and money orders; and managing inventory and stocking of store while maintaining the cleanliness of the property. Managers will also provide excellent customer service at all times, including greeting all customers with a friendly and helpful attitude.

Responsibilities

• Hire, train and schedule staff to meet store demands
• Perform daily paperwork including bank deposits, cash register sales, etc.
• Oversee inventory stocking as well as property management and cleanliness
• Assist Associates during peak hours stocking, ringing up sales, and customer needs

Requirements

• Basic mathematical, reading and writing skills at the eighth-grade level
• Ability to perform repetitive work accurately
• Strict attention to detail
• Strong verbal communication skills
• Excellent customer service skills
• Must be able to lift up to 50 lbs. periodically
• Must be able to sit, stand, walk, and climb steps for extended lengths of time
• Ability to enter and work in a cooler at a temperature of 32 degrees up to 15 minutes at a time
• Convenience store management experience is a plus

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person