Contact Center Quality Manager jobs in Sioux Falls, SD

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

F
Contact Center Specialist
  • First Bank and Trust
  • Sioux Falls, SD FULL_TIME
  • Overall Functions
    This person is responsible for responding to incoming telephone calls from customers and bank employees concerning customer accounts and customer account-related service in conformance with policy, procedures, and service quality standards. This person acts as a support for all staff regarding bank operations areas or topics.

    Qualifications
    This person should have an associate's degree plus two years of experience in a related field or the equivalent. This person must display excellent oral and written communication skills and have the ability to work independently and as a team. This person must have proven customer service, judgment, and organizational skills and must possess excellent computer skills. This person should be able to work independently as well as collaboratively on a small team of less than 10 individuals.

    Responsibilities
    1. Respond to customer phone inquiries regarding a full range of customer transactions and banking products, services, and online banking.

    2. Ensure customer confidentiality.

    3. Seek opportunities to retain, expand, and attract customer relationships. Assess customer needs and make recommendations regarding options available.

    4. Adhere to established policies and procedures regarding appropriate resolution of customer complaints.

    5. Demonstrate effective decision making in determining corrections, fee waivers, and refunds, and in appropriate methods/solutions to meeting customers’ needs.

    6. Inform Management of irregular or recurring problems and suggest improvements to better the service provided by the Call Center.

    7. Be responsible for promoting the bank’s philosophy of excellent customer service.

    8. Attend all meetings and any other required meetings and/or developmental training deemed necessary by the Call Center Supervisor.

    9. Act in accordance with FBT policies and procedures as set forth in the employee handbook.

    10. Adhere to compliance procedures and participate in required compliance training.

    Job Type: Full-time

    Benefits:

    • 401(k)
    • 401(k) 7% Match
    • Dental insurance
    • Employee assistance program
    • Flexible schedule
    • Flexible spending account
    • Health insurance
    • Health savings account
    • Paid time off
    • Paid training
    • Parental leave
    • Referral program
    • Tuition reimbursement
    • Vision insurance
    • Volunteer time off
    • Wellness program

    Schedule:

    • 8 hour shift
    • Day shift

    Work Location: In person

  • 1 Month Ago

V
Contact Center Representative II
  • Voyage Federal Credit Union
  • Sioux Falls, SD FULL_TIME
  • Voyage Federal Credit Union is a member-owned business providing financial services to the Sioux Falls area for more than 75 years. We offer competitive wages, great benefits with room for personal an...
  • 1 Month Ago

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Quality Manager
  • MasterBrand Cabinets LLC
  • Sioux Falls, SD FULL_TIME
  • Company DescriptionPosition SummaryThe Quality Manager will support all business units in the facility in developing and executing manufacturing processes to achieve shared objectives across the facil...
  • 12 Days Ago

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Quality Manager - The Toro Company
  • The Toro Company
  • Windom, MN FULL_TIME
  • Who Are We? The Toro Company is a homegrown, Minnesota-based company that has been in business since 1914. We pride ourselves on providing world-class equipment to help maintain the environment that w...
  • 3 Days Ago

M
Quality Assurance Manager
  • Medgene Labs
  • Brookings, SD FULL_TIME
  • COMPANY DESCRIPTION Medgene Labs helps veterinarians and producers protect livestock with precisely constructed immunological products and services. Applying a strategy of continual diagnostic surveil...
  • 12 Days Ago

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QUALITY CONTROL MANAGER
  • JBS USA
  • Worthington, MN FULL_TIME
  • Description Position at JBS USA QUALITY CONTROL MANAGER HOURS: 1ST SHIFT; required as neededGeneral Description:The Quality Assurance Manager is accountable for implementing and verifying their facili...
  • 16 Days Ago

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0 Contact Center Quality Manager jobs found in Sioux Falls, SD area

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Customer Care Rep (Work from Home w/ on Site Training, Evening Shifts)
  • Home Warranty of the Midwest, Inc.
  • Sioux Falls, SD
  • Job Description Job Description Home Warranty is currently taking applications for a reliable individual to work in our ...
  • 3/28/2024 12:00:00 AM

J
Customer Support Coordinator
  • Johnson Controls International
  • Sioux Falls, SD
  • Unleash your potential with the Johnson Controls team! As a global leader in smart, healthy and sustainable buildings, o...
  • 3/28/2024 12:00:00 AM

S
Patient Access Representative | Float | 40Hrs/Week
  • Sanford Health
  • Sioux Falls, SD
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/28/2024 12:00:00 AM

S
Patient Access Representative | Post Acute & Community Services | 20hrs/week
  • Sanford Health
  • Sioux Falls, SD
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/28/2024 12:00:00 AM

S
Patient Access Representative | Pulmonology | 38hrs/week
  • Sanford Health
  • Sioux Falls, SD
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/25/2024 12:00:00 AM

S
Patient Access Representative | Float | 40hrs/week
  • Sanford Health
  • Sioux Falls, SD
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/25/2024 12:00:00 AM

S
Patient Access Representative | Ortho Sports Medicine | 40hrs/week
  • Sanford Health
  • Sioux Falls, SD
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/25/2024 12:00:00 AM

S
Patient Access Representative | Float | 40hrs/week
  • Sanford Health
  • Sioux Falls, SD
  • Create Your Career With Us! Sanford Health is one of the largest and fastest-growing not-for-profit health systems in th...
  • 3/25/2024 12:00:00 AM

Sioux Falls (/ˌsuː ˈfɔːlz/) (Lakota: Íŋyaŋ Okábleča Otȟúŋwahe; "Stone Shatter City") is the most populous city in the U.S. state of South Dakota and the 143rd-most populous city in the United States. It is the county seat of Minnehaha County and also extends into Lincoln County to the south, proximate with the Minnesota state line. It is the 47th-fastest-growing city in the United States and the fastest-growing metro area in South Dakota, with a population increase of 22% between 2000 and 2010. As of 2019, Sioux Falls had an estimated population of 187,200. The metropolitan population of 259,0...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$65,694 to $98,990
Sioux Falls, South Dakota area prices
were up 0.8% from a year ago

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