Contact Center Quality Manager jobs in Springfield, IL
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
- Staley Credit Union
-
Decatur, IL
FULL_TIME
-
Staley Credit Union is seeking to fill a Contact Center Representative position in Decatur, IL or Lafayette, IN. This position is responsible for assisting members with their needs using a variety of channels including answering phones, live online chat, email requests and our interactive website features.
Major Duties and Responsibilities:
- Assist members both over the phone, through online banking and through Live Chat
- Provide confidential account information to members
- Perform transactions such as transfers and loan payments
- Account maintenance such as name and address changes
- Troubleshooting Visa credit and debit card issues
- Promote other products and services that the credit union offers
- Provide statement copies, historical account summaries, and check copies
- Mobile app, online banking and website support
- Assist the Contact Center Manager with a variety of projects
- Other duties as needed
Skills and Requirements:
- High School Diploma or equivalent
- 1 to 3 years of experience in call center operations and/or banking preferred
- Customer service and computer skills required
- Ability to communicate, verbally and in writing, in a professional manner when dealing with employees, members, vendors and company contacts
- Strong organization skills, time management skills, multi-tasking skills and attention to detail
Benefits include:
- Flexible schedules and PTO days
Staley Credit Union offers a competitive salary with opportunity for growth within the organization. Staley Credit Union is an Equal Opportunity Employer.
- 15 Days Ago
- Staley Credit Union
-
Decatur, IL
FULL_TIME
- The Contact Center Representative is responsible for assisting our current and potential members in a variety of ways. You will become knowledgeable about all the products and services we offer to hel...
- 1 Month Ago
- Subway Manager
-
Mount Sterling, IL
FULL_TIME
- Responsibilities: Monitor and manage the business. Calculate and ensure the accuracy of financial records. Manage and supervise workers. Be able to make labor and food cost,schedule work hours,weekly ...
- 28 Days Ago
- Tillamook County Creamery Association
-
Decatur, IL
FULL_TIME
- The Quality Manager is responsible for implementing and maintaining all necessary quality and food safety programs at the Decatur facility. Specific responsibilities include oversight of SQF, regulato...
- 7 Days Ago
- Tillamook County Creamery Association
-
Decatur, IL
FULL_TIME
- The Quality Manager is responsible for implementing and maintaining all necessary quality and food safety programs at the Decatur facility. Specific responsibilities include oversight of SQF, regulato...
- 7 Days Ago
- 10 Sarah Bush Lincoln Health Center
-
Lincoln, IL
OTHER
- Quality Management Director Job Description The Quality Management Director is responsible for the staffing, operations, planning and development of the patient experience, clinical quality improvemen...
- 7 Days Ago
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0 Contact Center Quality Manager jobs found in Springfield, IL area
- American Express
-
Springfield, IL
- **Description** **You Lead the Way. Weve Got Your Back.** With the right backing, people and businesses have the power t...
- 4/26/2024 12:00:00 AM
- COGENCY GLOBAL INC.
-
Springfield, IL
- Job Description Job Description COGENCY GLOBAL, INC. THE RIGHT RESPONSE AT THE RIGHT TIME, EVERY TIME Client Service Spe...
- 4/25/2024 12:00:00 AM
- Anchor Staffing Inc.
-
Chatham, IL
- Job Description Job Description A REMOTE POSITION MONDAY THROUGH FRIDAY 8:30AM - 5:00PM CST BASIC FUNCTION: This positio...
- 4/25/2024 12:00:00 AM
- Aspen Ridge Dental
-
Springfield, IL
- This opening is a lead dentist role, Managing Clinical Director. $10000 Sign-On Bonus, $7500 Relocation Offering, High P...
- 4/25/2024 12:00:00 AM
- Walmart
-
Jacksonville, IL
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/24/2024 12:00:00 AM
- Walmart
-
Decatur, IL
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/24/2024 12:00:00 AM
- Staley Credit Union
-
Decatur, IL
- Job Description Job Description The Contact Center Representative is responsible for assisting our current and potential...
- 4/23/2024 12:00:00 AM
- Springfield Clinic
-
Springfield, IL
- Job Description The Patient Service Representative is responsible for discussing insurance coverage, including usual and...
- 4/22/2024 12:00:00 AM
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