Contact Center Quality Manager jobs in Springfield, MO

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Contact center
  • TEKsystems
  • Springfield, MO FULL_TIME
  • Job Description :

    Fast paced call center environment, responsible for scheduling patient appointments and taking patient messages for Clinics.

    Delivering excellent customer service using exceptional telephone etiquette, while providing patients with general information with regards to appointments, messages, or general questions.

    Candidates are able to work remotely after training

    • 1 year of customer service experience
    • 6 months of experience in a role where a computer was used on a daily basis
    • Education : High School Diploma or Equivalent
    • Must meet hospital vaccination requirement

    Hours

    Monday - Friday - Shift Between the Hours of 7AM - 7PM (8-Hour Shift / 40 Hour Work Week)

    Potential for some Saturdays - 8am-12pm

    This is a full-time opportunity with a reputable company! If you or someone you know is interested in this position, please send a resume !

    About TEKsystems :

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.

    We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.

    As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

    That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    Last updated : 2024-03-02

  • 23 Days Ago

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Contact center
  • Mercy
  • Joplin, MO FULL_TIME
  • We’re a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts o...
  • 28 Days Ago

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Contact center specialist
  • Simmons bank
  • Spring, MO FULL_TIME
  • It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Position Summary Do you like helping people achi...
  • 23 Days Ago

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Senior Avaya Contact Center Engineer
  • Jobs for Humanity
  • Springfield, MO FULL_TIME
  • Job Description At Edward Jones, we are here to help people achieve their long-term financial goals. We have over 15,000 branch offices across the country, close to where our clients live and work. Ou...
  • 13 Days Ago

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Customer Contact Center Specialist I - Bilingual (Spanish)
  • Simmons Bank
  • Springfield, MO FULL_TIME
  • It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Do you like helping people achieve financial peace...
  • Just Posted

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Manager
  • Subway Manager
  • California, MO FULL_TIME
  • Responsibilities: Monitor and manage the business. Calculate and ensure the accuracy of financial records. Manage and supervise workers. Be able to make labor and food cost,schedule work hours,weekly ...
  • 1 Month Ago

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0 Contact Center Quality Manager jobs found in Springfield, MO area

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Payroll Customer Service Representative
  • The Payroll Company
  • Springfield, MO
  • * Springfield, MO, USA * Full Time *Full benefits package including medical, dental, vision, life, 401k, PTO, profession...
  • 3/28/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness Inc.
  • Springfield, MO
  • THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean an...
  • 3/28/2024 12:00:00 AM

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Executive Assistant II (College of Business)
  • Missouri State University
  • Springfield, MO
  • Posting Details Position Information Position Title Executive Assistant II (College of Business) Work Location Springfie...
  • 3/28/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness
  • Springfield, MO
  • THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean an...
  • 3/27/2024 12:00:00 AM

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Director of Application Development
  • O'Reilly Auto Parts
  • Springfield, MO
  • Director of Application Development This role will be working with our Pricing and Merchandising Teams, we are specifica...
  • 3/27/2024 12:00:00 AM

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MyWebsite Customer Service Representative
  • IONOS Inc.
  • Springfield, MO
  • * Customer Service * Springfield, MO, USA * Base + Commission * Full Time *Benefits Eligible* * Do **YOU** * Do **YOU** ...
  • 3/26/2024 12:00:00 AM

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Customer Satisfaction Specialist
  • O'Reilly Auto Parts
  • Springfield, MO
  • By using your Facebook or LinkedIn profile to create an application for employment with O'Reilly, the online platform pr...
  • 3/26/2024 12:00:00 AM

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Patient Service Representative - Onsite Hospital Medicaid Eligibility - Part - Time
  • Centauri Health Solutions, Inc.
  • Springfield, MO
  • **Patient Service Representative - Onsite Hospital Medicaid Eligibility - Part - Time** Springfield, MO, USA Req #227 Tu...
  • 3/24/2024 12:00:00 AM

Springfield is the third-largest city in the state of Missouri and the county seat of Greene County. As of the 2010 census, its population was 159,498. As of 2017, the Census Bureau estimated its population at 167,376. It is the principal city of the Springfield metropolitan area, which has a population of 462,369 and includes the counties of Christian, Dallas, Greene, Polk, Webster. Springfield's nickname is "Queen City of the Ozarks" and it is known as the "Birthplace of Route 66". It is home to three universities, Missouri State University, Drury University, and Evangel University. Springf...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$68,409 to $103,082
Springfield, Missouri area prices
were up 1.3% from a year ago

Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020