Contact Center Quality Manager jobs in Sumter, SC
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
Plant Manager - Quality Glass Fabrication
- Quality Enclosures
-
Manning, SC
FULL_TIME
-
WHO WE ARE: Quality Glass Fabrication is a leading domestic fabricator of high-volume glass products that supports the Shower Enclosure market in North America. The company is part of the Quality Enclosures family, which was established in 1963, and remains a family owned and operated business.
POSITION SUMMARY: The Plant Manager reports to the COO and is responsible for the complete budget, staffing, payroll, production build, planning/scheduling, and execution of all manufacturing duties by focusing on the safety of every teammate, building the best possible quality product, and delivering complete and on time orders by following the SQDC principles of Safety, Quality, Delivery and Cost. This position requires solid people skills, execution of build plans along with a solid understanding of manufacturing.
PRIMARY RESPONSIBILITES:- Ensure the protection of the Quality Glass Fabrication, Inc. brand, facility, teammates, and assets within the property.
- Manage all aspects of the facility to include budgeting, scheduling, planning, building, receiving, shipping, maintenance, as well as all startup and shutdown procedures.
- Ensure that all work is done in compliance with established safety procedures.
- Monitor all scheduling of product on order, finished goods in the warehouse, and review the pipeline of orders as a tool to assure effective decision making.
- Provides leadership to ensure teammates demonstrate appropriate work skills, technical accuracy, efficiency, and conformity to company policies.
- Meets with support team and supervisors to determine daily and weekly work priorities and adjust work activities accordingly.
- Serves as the contact person for all locations/markets, supervisors, and management team to answer questions or concerns impacting customer/manufacturing concerns.
- Relays and shares information with locations/markets, supervisors, management team in a timely manner.
- Documents daily performance (Op’s scorecard, daily Ops update report, Products on Order update, FG’s).
- Maintain proper inventory levels to efficiently meet production demands.
- Partner with Human Resources to effectively manage all aspects of the employee lifecycle.
QUALIFICATIONS REQUIRED:- High School diploma required, College or Technical education preferred.
- Experience in manufacturing and leadership (>5 years) preferred.
- Must actively participate as a member of the team and be willing to maintain high levels of productivity, occasionally sustaining longer working hours when necessary.
- Must be able to work flexible hours and adapt to changing work requirements.
- Must demonstrate high attention to detail, organization, analytical and critical thinking, decision-making, quality control, and proven team management and coaching abilities.
- A passion for manufacturing with a desire to develop and lead teams.
PHYSICAL DEMANDS:- Must have good vision, speech, hearing, and physical ability to perform essential job functions.
- Must have good awareness of surroundings.
- Must be in good physical condition, must have full body rotation and mobility (i.e. bending, stooping, twisting, reaching, etc.) to perform essential job functions.
- Ability to exert up to 100 lbs. of force occasionally and up to 50 lbs.pounds of force frequently with the ability to lift 75 lbs.
- Ability to work while standing for an extended period of time.
- Specific vision abilities required by this job include the ability to focus and to differentiate between colors and shades of colors.
- Ability to work in both air-conditioned and non-air-conditioned environments.
WORKING CONDITIONS:
Works primarily indoors but not limited. All employees should be aware when walking into the Warehouse there may be some exposure to sharp and rapid equipment movement, sharp utensils & materials. Please use caution when walking through warehouse and loading docks to stay clear of production workers. Safety is our priority - mandatory PPE required in production areas.
- 17 Days Ago
Quality Assurance Manager - Kingstree, SC - Onsite
- dsm-firmenich
-
Kingstree, SC
FULL_TIME
- Quality Assurance ManagerLocation – Kingstree, SCOnsite As a Quality Assurance Manager, you will be responsible for providing leadership and direction for Quality Assurance Office personnel and managi...
- 7 Days Ago
Quality Assurance Manager - Kingstree, SC - Onsite
- dsm-firmenich
-
Kingstree, SC
FULL_TIME
- Quality Assurance ManagerLocation – Kingstree, SCOnsite As a Quality Assurance Manager, you will be responsible for providing leadership and direction for Quality Assurance Office personnel and managi...
- 7 Days Ago
Delivery Driver / Account Manager
- Rent-A-Center
-
Manning, SC
FULL_TIME
- Rent A Center Ready to do your best work? Interested in a minimum starting hourly rate of $16? Why should you apply in just a few clicks? Paid Time Off and Sundays Off -- We are Closed! Full-Time Empl...
- 1 Month Ago
Restaurant Assistant General Manager
- Thrive Restaurant Group Career Center
-
Sumter, SC
FULL_TIME
- Assistant General Manager - Applebee’s Applebee’s Neighborhood Grill Bar/Thrive Restaurant Group is looking for the next Hospitality Manager to join our team and help love people with food in the neig...
- 5 Days Ago
Painter
- Quality Painting LLC
-
Manning, SC
PART_TIME
- Overview:We are seeking a skilled and experienced Painter to join our team. As a Painter, you will be responsible for applying paint, varnish, and other finishes to various surfaces. Qualifications:- ...
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0 Contact Center Quality Manager jobs found in Sumter, SC area
Customer Service Advocate I
- Experis
-
Columbia, SC
- Title: Customer Service Representative Location: Columbia SC Duration: 6 months Pay Rate : $17/hr (On W2) We are looking...
- 4/26/2024 12:00:00 AM
Front of House Manager
- The Hamptons LLC
-
Sumter, SC
- Job Description Job Description Ensure that restaurants operate efficiently and profitably while maintaining their reput...
- 4/26/2024 12:00:00 AM
Customer Service Advocate III
- Palmetto GBA, LLC
-
Columbia, SC
- Summary Provides prompt, accurate, thorough and courteous responses to all complex customer inquiries. Inquiries are typ...
- 4/26/2024 12:00:00 AM
Representative, Customer Service
- L C Industries
-
Sumter, SC
- LC Industries - Job Description Base Supply Center Sales Rep I. JOB DESCRIPTION Department: Base Supply Center Location:...
- 4/24/2024 12:00:00 AM
Greeter
- Walmart
-
Sumter, SC
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/24/2024 12:00:00 AM
Customer Service Advocate I
- Centene Corporation
-
Columbia, SC
- You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a ...
- 4/24/2024 12:00:00 AM
FT Customer Service Representative - Work From Home>
- House of Rohl
-
Columbia, SC
- [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
- 4/23/2024 12:00:00 AM
Customer Service Representative
- Shimadzu Group
-
Columbia, SC
- ** Customer Service Representative** **Job Category****:** Operations **Requisition Number****:** CUSTO001790 Showing 1 ...
- 4/23/2024 12:00:00 AM
About Sumter, South Carolina
Sumter /ˈsʌmtər/ is a city in and the county seat of Sumter County, South Carolina, United States. Known as the Sumter Metropolitan Statistical Area, the namesake county adjoins Clarendon and Lee to form the core of Sumter-Lee-Clarendon tricounty area of South Carolina that includes the three counties in the east central Piedmont. The population was 39,643 at the 2000 census, and it rose to 40,524 at the 2010 census.
Known as the Gamecock City,[citation needed] Sumter lies near the geographic center of the state of South Carolina at 33°55′37″N 80°21′49″W / 33.92694°N 80.36361°W / 33.92694; ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$65,533 to $98,695
Sumter, South Carolina area prices
were up 1.5% from a year ago
were up 1.5% from a year ago
What does a Contact Center Quality Manager do?
Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020