Contact Center Quality Manager jobs in Temple, TX
Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Quality Manager jobs
- corner stone staffing
-
Temple, TX
FULL_TIME
-
This job offer is not available in your country.
CornerStone Staffing has partnered with a customer that is a Major Hospital in the DFW area hiring Contact Center Specialists.
If you have 1 year of call center experience along with stable work history then we want to talk to you!! Potential work from home after training.
Job Title : Contact Center Specialist
Location : Temple, TX
Pay : $18 / hr
Schedule : Shift 1 : Saturday - Wednesday, 8 : 00am - 4 : 30pm
Shift 2 : Thursday - Monday, 8 : 00am - 4 : 30pm
Job Description :
Responsible for professionally answering incoming calls and electronic requests from patients, family members and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, and troubleshoot problems .
Requirements :
Must have 1 year call center experience
Must have a stable work history - no job hoppers
Healthcare experience is preferred
Excellent and written communication skills resulting in positive communication
Extreme attention to detail and the ability to prioritize activities
Experience with using healthcare web-based applications - ability to work in a paperless environment
Ability to work collaboratively with others
High school diploma or GED required
Application Process Includes :
Skills Testing
Drug testing
Background check
Less than 1 hour ago - Just Posted
- Cognizant United States, Cognizant Technology Solutions
-
College Station, TX
OTHER,FULL_TIME
- *** Cognizant will not sponsor H-1b or other U.S. work authorization for this role *** As a successful candidate, you will serve as a Solution Architect for contact center deployments for various Cogn...
- 13 Days Ago
- Cognizant United States, Cognizant Technology Solutions
-
College Station, TX
OTHER,FULL_TIME
- *** Cognizant will not sponsor H-1b or other U.S. work authorization for this role *** As a successful candidate, you will serve as a Solution Architect for contact center deployments for various Cogn...
- 13 Days Ago
- Stylecraft
-
Temple, TX
FULL_TIME
- The Quality Assurance Manager, under the direction of the Director of Warranty and Quality Assurance Department, is responsible for providing Field Quality Control inspections in support of Stylecraft...
- 16 Days Ago
- Brazos Valley Council on Alcohol and Substance Abuse
-
Bryan, TX
FULL_TIME
- Job Purpose Assist the TDCJ Program Director in maintaining accuracy of residential procedures. Ensure efficient operations of the residential program according to agency, state and federal laws. Job ...
- 3 Days Ago
- JE Dunn Construction
-
Temple, TX
FULL_TIME
- Best People Right Culture. These are the driving forces behind JE Dunn's success. By hiringinspired people, giving theminteresting and challenging work, enabling them withinnovative tools, and letting...
- 2 Months Ago
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0 Contact Center Quality Manager jobs found in Temple, TX area
- Baylor Scott & White Healthcare
-
Temple, TX
- JOB SUMMARY The Manager of Access Services is accountable for ensuring the efficient operations and customer service qua...
- 5/11/2024 12:00:00 AM
- Globe Life
-
Waco, TX
- Job Summary American Income Life Insurance Company is hiring a Customer Care Manager to work a hybrid work schedule work...
- 5/10/2024 12:00:00 AM
- Planet Fitness
-
Killeen, TX
- Looking to pick up extra hours? Join our team! As a Member Service Representative Sub, you will have flexibility in your...
- 5/10/2024 12:00:00 AM
- Planet Fitness
-
Harker Heights, TX
- Grow with us! We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! ...
- 5/9/2024 12:00:00 AM
- Globe Life Inc.
-
Waco, TX
- Job Summary American Income Life Insurance Company is hiring a Customer Care Manager to work a hybrid work schedule work...
- 5/8/2024 12:00:00 AM
- ConsumerDirect, Inc.
-
Temple, TX
- ***We are seeking remote employees in the state of Texas*** Position: Customer Service Representative Weekly Hours: 20-3...
- 5/7/2024 12:00:00 AM
- MedMetrix
-
Harker Heights, TX
- [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
- 5/7/2024 12:00:00 AM
- Guidepoint
-
Harker Heights, TX
- [Administrative Assistant / Call Center / Remote] - Anywhere in U.S. / $50K per year / Medical, dental & vision / 401k m...
- 5/7/2024 12:00:00 AM
About Temple, Texas
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