Contact Center Quality Manager jobs in Topeka, KS

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Contact center associate
  • Azura Credit Union
  • Topeka, KS FULL_TIME
  • Contact Center Associates develop and strengthen member relationships through consistency, knowledge, and delivery of transactions, information, or education through various member communication channels.

    In support of the credit union’s mission and vision, Contact Center Associates explore needs and educate contacts on credit union products and services that will benefit them and expand their financial relationship with the credit union.

    Responsibilities :

    • Provides superior service by answering all inbound phone calls, emails and fax requests in a timely and professional manner.
    • Identifies potential product or service needs, provides education on our products and / or services, and either assists or refers as needed.
    • Receives and processes member’s financial transactions efficiently and accurately, prepares any documents and correspondence necessary to fulfill member needs and satisfaction.

    Qualifications :

    • One to three years of similar or related experience.
    • A high school diploma or equivalent.
    • Above average written and verbal communication skills
    • Strong attention to detail and strong organizational skills.
    • A significant level of trust and diplomacy is required in addition to normal courtesy and tact.
    • Ability to remain calm especially during escalations and times of high call volume.

    Azura Credit Union is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information or protected veteran status.

    Azura participates in E-Verify and, upon being hired, will provide the federal government with your form-I9 information to confirm that you are authorized to work in the USA.

    Last updated : 2024-02-23

  • 1 Month Ago

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Customer Contact Center Rep (Full-Time)
  • Central National Bank
  • Topeka, KS FULL_TIME
  • Position Description: Cashiers, customer service reps, and customer service enthusiasts alike, we have a great opportunity for you! Central National Bank is adding a Customer Contact Center Representa...
  • 6 Days Ago

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Quality Manager
  • ACE Partners
  • Lawrence, KS FULL_TIME
  • Quality Manager Location: Kansas Salary: $100,000 - $120,000 PTO: 13 days Relocation: Support Responsibilities: Oversee supplier quality management and change management for site facilities and equipm...
  • 1 Month Ago

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Quality Control Manager
  • Day & Zimmermann
  • Topeka, MS FULL_TIME
  • About Day and Zimmermann No problem is too challenging or complex for Day & Zimmermann Maintenance and Construction (DZMC) because We do what we say! ® We’re here to make life easier for plant owners ...
  • 1 Day Ago

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Safety and Quality Manager
  • IMI
  • Topeka, KS OTHER
  • About the role: Leads employee Safety and Quality initiatives that contribute to the overall safety strategy for IMI. Develops and enhances key employee Safety efforts. Woks with Operations to identif...
  • 3 Days Ago

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Quality Control Manager
  • Ultra Precision Control Systems
  • Manhattan, KS FULL_TIME
  • Ultra Electronics, ICE is seeking a Quality Control Manager to join our Quality Team. This role is responsible for supervising the Quality Control Inspectors, and flow of product through final inspect...
  • 8 Days Ago

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0 Contact Center Quality Manager jobs found in Topeka, KS area

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Service Advisor
  • Capital City Nissan of Topeka
  • Topeka, KS
  • Helping customer service their vehicles and presenting value adding products and services. Qualifications Licenses Drive...
  • 3/28/2024 12:00:00 AM

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Manager Customer Success- Digital Marketing Solutions- Team Lead (Remote)
  • Broadridge Financial Solutions
  • Topeka, KS
  • At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate...
  • 3/28/2024 12:00:00 AM

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Inbound Telesales and Retention Customer Service Representative - PA or KS residents only
  • IONOS Inc.
  • Topeka, KS
  • Inbound Telesales & Retention * Topeka, KS, USA * Full Time *Full Benefits* **C** **OVID-19 UPDATE**: At IONOS, the heal...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Capfed
  • Topeka, KS
  • ** Customer Service Representative** **Job Category****:** Retail Operations **Requisition Number****:** CUSTO003065 Sho...
  • 3/27/2024 12:00:00 AM

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Customer Service Team Member (Register, Cut Counter, Stocking, etc)
  • Jo-Ann Stores, LLC
  • Topeka, KS
  • Summary The Team Member's responsibility first and foremost is to deliver a premium customer experience by inspiring cre...
  • 3/26/2024 12:00:00 AM

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Customer Service Associate
  • Capfed
  • Topeka, KS
  • ** Customer Service Associate** **Job Category****:** Retail Operations **Requisition Number****:** CUSTO02691 Showing 1...
  • 3/26/2024 12:00:00 AM

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Lead Customer Service Representative - Call Center
  • Capfed
  • Topeka, KS
  • ** Lead Customer Service Representative - Call Center** **Job Category****:** Call Center **Requisition Number****:** LE...
  • 3/26/2024 12:00:00 AM

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Customer Experience Manager
  • Capfed
  • Topeka, KS
  • ** Customer Experience Manager** **Job Category****:** Call Center **Requisition Number****:** CUSTO003122 Showing 1 loc...
  • 3/26/2024 12:00:00 AM

Topeka (/toʊˈpiːkə/; Kansa: Tó Pee Kuh) is the capital city of the U.S. state of Kansas and the seat of Shawnee County. It is situated along the Kansas River in the central part of Shawnee County, in northeast Kansas, in the Central United States. As of the 2010 census, the city population was 127,473. The Topeka Metropolitan Statistical Area, which includes Shawnee, Jackson, Jefferson, Osage, and Wabaunsee counties, had a population of 233,870 in the 2010 census. The name Topeka is a Kansa-Osage sentence that means "place where we dug potatoes", or "a good place to dig potatoes". As a plac...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$67,685 to $101,990
Topeka, Kansas area prices
were up 1.3% from a year ago

Contact Center Quality Manager in Somerset, NJ
Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020