Contact Center Quality Manager jobs in Twin Falls, ID

This role contributes to Chobani success by leading a transformation and executing a packaging supplier quality strategy in collaboration with the manufacturing sites and the Procurement team. The right candidate will be a strong leader, strategist, and collaborator to champion a strong quality, food safety and compliance culture in all our packaging suppliers. This position is responsible for a wide variety of activities to ensure Chobani's ingredients and packaging material suppliers comply with our quality requirements and all applicable regulations, and to develop programs for continuous improvement and prevention of non-conformances.

• In collaboration with Engineering, lead the qualification and continuous improvement of packaging suppliers with the proper validation and verification programs to meet the specifications
• Conduct on-going supplier capability assessments by on-site visits to verify supplier's performance
• Manage quality programs, product nonconformance RCA/CAPA, quality reporting and KPIs for all packaging suppliers
• Manage data analytics and develop and maintain suppliers KPIs to demonstrate improvement and competitiveness over time
• Review supplier line capabilities and packaging specifications to determine rate of defects and review supplier programs to assure those are not exceeded
• Work with plant Engineering, Operations and Quality to drive resolution to any observations resulting from supplier non-conformances
• Provide direction to suppliers to drive continuous improvement on their quality systems based on findings and observations from audit reports, consumer complaints or non-conformances
• Support Engineering on product improvements and scale up for the launch of new products (line extensions and new lines) for successful product commercialization
• Assure packaging is safe, analytical methods are in place for new packaging materials, and product quality is as designed

• Bachelor's Degree in a science-based field, e.g., Engineering, Food Science
• Minimum of 5 years of Supplier Quality related experience in the food manufacturing industry
• Certification in Six Sigma Black or Green Belt or equivalent preferred
• Supplier Quality Assurance or Process Quality Audit - Auditor certification or equivalent
• An advanced understanding of quality systems with an emphasis on auditing packaging suppliers/vendors and food safety and quality programs
• Effective analytical, negotiation, problem solving, excellent communication skills, attention to details and ability to work independently
• Business acumen
• Strength in creating competitive and breakthrough strategies and plans
• Work effectively and influence all organizational levels
• Strong, positive team leadership and collaboration skills
• Ability to negotiate and maximize effectiveness of resources and influence others internally and externally
• Knowledge and understanding of systems and application knowledge, such as SAP and LIMS
• Ability to travel up to 10% domestically

Chobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 by Hamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers - Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives. Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at 32 cafes, as well as Ready to Drink (RTD) coffee beverages at retail.

Chobani uses food as a force for good in the world - putting humanity first in everything it does. The company's philanthropic efforts prioritize giving back to its communities and beyond: working to eradicate child hunger, supporting immigrants, refugees and underrepresented people, honoring veterans, and protecting the planet. Chobani manufactures its products in New York, Idaho, Michigan and Australia, and its products are available throughout North America and distributed in Australia and other select markets. For more information, please visit www.chobani.com and www.lacolombe.com, or follow us on Facebook, Twitter, Instagram and LinkedIn.

Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to: race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state and local laws.