Contact Center Quality Manager jobs in Waco, TX

Contact Center Quality Manager oversees contact center quality assurance programs. Establishes standards governing customer interactions and implements monitoring programs. Being a Contact Center Quality Manager designs training programs or process enhancements that correct quality issues. Typically requires a bachelor's degree. Additionally, Contact Center Quality Manager typically reports to a head of a unit/department. The Contact Center Quality Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Contact Center Quality Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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Quality Manager
  • Wisenbaker Builder Services
  • Hillsboro, TX FULL_TIME
  • QUALITY MANAGER

    Wisenbaker is searching for a Quality Manager will be responsible for leading and managing all aspects of quality assurance within our cabinet manufacturing facility. This position will develop and implement quality control procedures, monitor production processes, and ensure compliance with industry standards and customer specifications. The ideal candidate will possess strong leadership skills, a keen attention to detail, and a passion for delivering superior quality products.

    PROFESSIONAL FUNCTIONS AND RESPONSIBILITIES

    • Develop and implement comprehensive quality control processes and procedures to ensure the consistent production of high quality cabinetry.
    • Establish and maintain quality standards, specifications, and inspection criteria for raw materials, components, and finished products.
    • Lead a team of quality inspectors and technicians, providing guidance, training, and support to ensure adherence to quality standards and objectives.
    • Conduct regular audits and inspections of manufacturing processes, equipment, and facilities to identify areas for improvement and ensure compliance with quality requirements.
    • Investigate and resolve quality issues, nonconformities, and customer complaints in a timely and effective manner, implementing corrective and preventive actions as necessary.
    • Collaborate with crossfunctional teams, including production, engineering, and procurement, to address quality-related challenges and drive continuous improvement initiatives.
    • Monitor key performance indicators (KPIs) related to quality, analyzing data trends and performance metrics to identify opportunities for process optimization and efficiency gains.
    • Develop and maintain relationships with suppliers and vendors, conducting supplier audits and evaluations to ensure the quality and reliability of incoming materials and components.
    • Stay current with industry trends, regulatory requirements, and best practices in quality management, incorporating relevant updates and advancements into our quality assurance processes.
    • Promote a culture of quality and accountability throughout the organization, fostering teamwork, communication, and a commitment to excellence among all employees.

    PROFESSIONAL REQUIREMENTS

    • Stay up to date with product, industry, and software knowledge.
    • Cross-trained with Manufacturing roles.

    QUALIFICATION AND REQUIRED SKILLS

    • Bachelor’s degree in engineering, Quality Management, or a related field.
    • Minimum of 5 years of experience in quality assurance or quality management, preferably in a manufacturing environment, with a focus on woodworking or cabinetry production.
    • Strong knowledge of quality management principles, tools, and methodologies, such as Six Sigma, Lean Manufacturing, and ISO standards.
    • Proven leadership experience, with the ability to effectively manage and develop a team of quality professionals.
    • Excellent analytical and problemsolving skills, with a meticulous attention to detail.
    • Strong communication and interpersonal skills, with the ability to collaborate effectively across departments and levels of the organization.
    • Experience with quality management systems (QMS) and quality auditing processes.
    • Proficiency in data analysis and statistical techniques for quality improvement.
    • Demonstrated ability to drive continuous improvement initiatives and achieve measurable results.
    • Certified Quality Manager (CQM) or Certified Quality Engineer (CQE) designation is a plus.

    WHAT WE OFFER:

    • Competitive Compensation Package
    • Opportunities for professional growth and skill development.
    • A supportive and inclusive work environment.
    • Access to ongoing training and resources.

    ABOUT THE COMPANY

    Wisenbaker Builder Services is one of the largest flooring, cabinet, countertop, and window covering manufacturing and installation companies in the nation. As leaders in home builder services in Texas, our mission is to give homebuilders a competitive edge by providing unmatched services and products.

    WHAT IT’S REALLY LIKE TO WORK HERE

    At Wisenbaker, we do things a bit differently. We work in self-sufficient, autonomous teams that collaborate and grow together; we believe that our people are our most valuable asset.

    We are going to be upfront – The way we work doesn’t suit everyone, but if an enriching career opportunity at a company that supports employee development, encourages teamwork, affirms hard work, and gives professional challenges is what you are looking for, we want to meet you.

    If you’re good at what you do, you can work anywhere. If you’re the best at what you do, come work at Wisenbaker.

    Apply now

  • 11 Days Ago

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Quality Manager
  • Alcom of Texas
  • Waco, TX FULL_TIME
  • POSITION: Quality Manager STATUS: Exempt REPORTS TO: Plant Manager DIRECT REPORTS: 3 LOCATION: Waco, Texas POSITION SUMMARY: Develops, implements, and manages Alcom’s Quality Management System for man...
  • 1 Month Ago

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Dog Groomer - Dogtopia of Waco
  • LLFO PET Manager LLC
  • Waco, TX FULL_TIME
  • Description Are you an artistic, organized and self-motivated all-breed stylist? If yes, our award winning grooming salon is looking for you! Our business is based on customer service and our clients ...
  • 3 Days Ago

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Canine Coach
  • LLFO PET Manager LLC
  • Waco, TX FULL_TIME
  • DescriptionWhat we offer:CompensationHourly RateBenefitsbring your dog to work!Core Competencies:Consistent and timely attendanceAbility to learn dog recognitionCompletion of all E-learning platformsM...
  • 11 Days Ago

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Desk Coordinator
  • LLFO PET Manager LLC
  • Waco, TX FULL_TIME
  • DescriptionWhat we offer:CompensationHourly RateBenefitsbring your dog to work!Core Competencies:Consistent and timely attendanceAbility to learn dog recognitionCompletion of all E-learning platformsN...
  • 12 Days Ago

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Project / Quality Manager (KG)
  • King & George, LLC
  • Waco, TX OTHER
  • Job Details Job Location: 10002 - Waco BOS - Waco, TX Position Type: Full Time Education Level: High School Salary Range: Undisclosed Travel Percentage: Negligible Job Category: Management Description...
  • Just Posted

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0 Contact Center Quality Manager jobs found in Waco, TX area

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Physician Assistant- Neurosurgery
  • Baylor Scott & White Health
  • Waco, TX
  • JOB SUMMARY Baylor Scott & White Health has an opening for a Physician Assistant to join our Neurosurgery Team in Waco, ...
  • 3/28/2024 12:00:00 AM

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Member Services Representative Weekend
  • Planet Fitness
  • Waco, TX
  • Grow with us! We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing!...
  • 3/27/2024 12:00:00 AM

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Parts Customer Care Rep
  • Crown Equipment
  • Waco, TX
  • Location: Waco, TX, US, 76701 **Company Description:** Crown Equipment Corporation, one of the world's largest lift truc...
  • 3/25/2024 12:00:00 AM

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Support Lead Part Time
  • Five Below
  • Waco, TX
  • At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free...
  • 3/24/2024 12:00:00 AM

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Customer Service Representative - Remote Work from Home
  • American Income Life
  • Waco, TX
  • Job Description Customer Service Representative The Customer Service Representative is to provide excellent customer ser...
  • 3/24/2024 12:00:00 AM

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Medical Billing Customer Service Representative
  • QMACS
  • Waco, TX
  • Job Description Job Description QMACS, Inc., a well-established medical billing company headquartered in Richardson, TX....
  • 3/24/2024 12:00:00 AM

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Spanish Call Center Representative - 100% Remote
  • Tivly
  • China Spring, TX
  • Job Type Full-time Description Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesse...
  • 3/24/2024 12:00:00 AM

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Retail Service Specialist
  • O'Reilly Auto Parts
  • Mc Gregor, TX
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 3/24/2024 12:00:00 AM

Waco (/ˈweɪkoʊ/ WAY-koh) is a city in central Texas and is the county seat of McLennan County, Texas, United States. It is situated along the Brazos River and I-35, halfway between Dallas and Austin. The city had a 2010 population of 124,805, making it the 22nd-most populous city in the state. The 2017 US Census population estimate is 136,436 The Waco Metropolitan Statistical Area consists of McLennan and Falls Counties, which had a 2010 population of 234,906. Falls County was added to the Waco MSA in 2013. The 2017 US Census population estimate for the Waco MSA is 268,696. Waco is located at ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Quality Manager jobs
$66,351 to $99,981
Waco, Texas area prices
were up 1.2% from a year ago

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Although we are good at making it look easy, quality customer service does not happen by chance.
December 17, 2019
Contact Center Quality Manager in Provo, UT
The call is flagged due to involving a refund, and the agent is required to meet with their quality manager.
February 11, 2020
Contact Center Quality Manager in Kingsport, TN
We're looking for talented people who will put our customers at the center of everything we do.
January 28, 2020