Contact Center Representative - Inbound jobs in Ann Arbor, MI

Contact Center Representative - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. Additionally, Contact Center Representative - Inbound may redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Contact Center Representative - Inbound works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)

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Contact Center Representative
  • Victors Home Solutions
  • Canton, MI FULL_TIME
  • Love the job, but hate where you work? Not anymore! At Victors Home Solutions you’ll be surrounded and supported by dynamic, fun, engaged people! We’re not your average job - from nerf gun wars, to bosses who actually care about you, we do everything differently here. Built On Integrity isn’t just a motto - it’s our core philosophy. We love our people. We love our customers. We love our work.


    Victors Home Solutions is looking for motivated individuals who have experience in lead generation and appointment setting to join our Contact Center. This position is responsible for scheduling sales appointments and providing exceptional customer service to new and existing clients.

    \n


    Examples of the actual work your day would include:
    • Assist with all inbound and outbound call volume; with the goal of setting appointments for in-home consultations
    • Handle all customer inquiries and concerns
    • Be able to explain to customers the basic features and services of the products we offer
    • Clerical duties including scanning, filing, and mailing


    About you:
    • Prior experience in lead generation or sales related field
    • Scheduling experience
    • Excellent written and verbal communication skills
    • Willingness to learn
    • Demonstrate teamwork, initiative, and a willingness to problem solve
    • Positive and professional demeanor
    • Must be able to work Tuesday-Saturday. 11am-8pm, Sat 9am-6pm


    Employee benefits:
    • Health insurance
    • Dental insurance
    • Vision insurance
    • 401k w/ 2% match
    • PTO
    • Employee referral program
    • Employee discount


    Schedule:
    • Monday - Friday with rotating weekends
    • 8-hour shift
    • Contact Center is open from 7:30a - 8p daily


    \n

    This is an exciting opportunity to join our team. If you are a motivated individual with a passion for Customer service, we would love to hear from you!


    Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in this position.

  • 2 Months Ago

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Contact Center Customer Advocate
  • Victory Automotive Group Customer Contact Center
  • Canton, MI FULL_TIME
  • Victory Automotive Group Inc. has been recognized as one of the Top 25 ranked Privately Held Companies for 2023! Contact Center Customer Advocate Victory Automotive Group is family owned and operated,...
  • 4 Days Ago

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Contact Center Supervisor
  • Victory Automotive Group Customer Contact Center
  • Ann Arbor, MI FULL_TIME
  • JOB DESCRIPTION: Victory Automotive Group is seeking a dedicated, supportive Contact Center Supervisor for our Corporate Contact Center. Our ideal candidate pays close attention to detail, uses critic...
  • 18 Days Ago

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Business Development Lead Representative
  • Victory Automotive Group Customer Contact Center
  • Ann Arbor, MI FULL_TIME
  • Victory Automotive Group is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees, customers, communities, and each ...
  • 16 Days Ago

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Contact center supervisor
  • Victory Automotive Group
  • Ann Arbor, MI FULL_TIME
  • Job Description : JOB DESCRIPTION : JOB DESCRIPTION : Victory Automotive Group is seeking a dedicated, supportive Contact Center Supervisor for our Corporate Contact Center. Our ideal candidate pays c...
  • 24 Days Ago

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Contact Center Technology Analyst
  • Lake Trust Credit Union
  • Brighton, MI FULL_TIME
  • Contact Center Technology Analyst Pay Range: Band B – MRP 5 Candidate will serve as a Member Experience AI Telephony expert in the contact center. The ideal candidate will ensure we are attentive to c...
  • 10 Days Ago

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0 Contact Center Representative - Inbound jobs found in Ann Arbor, MI area

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Financial Services Representative
  • Michigan First Credit Union
  • Canton, MI
  • Location : Address: 45555 Michigan Ave Location : City: Canton Location : Postal Code: 48188 Responsibilities: Location ...
  • 3/29/2024 12:00:00 AM

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Financial Services Representative
  • Michigan First Credit Union
  • Southfield, MI
  • Location : Address: 27000 Evergreen Location : City: Lathrup Village Location : Postal Code: 48076 Responsibilities: Fin...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative I
  • IAA
  • Belleville, MI
  • Here at IAA, excellent customer service is at our core. That's why our Customer Service Representatives play such a mean...
  • 3/29/2024 12:00:00 AM

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Patient Coordinator
  • Great Expressions Dental Centers
  • Ann Arbor, MI
  • As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. You...
  • 3/27/2024 12:00:00 AM

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Mortgage Loan Officer
  • Michigan First Credit Union
  • Brighton, MI
  • Location : Address: 1231 S. Old U.S. 23 Location : City: Brighton Location : Postal Code: 48114 Responsibilities: We are...
  • 3/26/2024 12:00:00 AM

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Patient Access Representative I
  • Trinity Health
  • Ann Arbor, MI
  • Employment Type: Full timeShift: Description: Under general supervision, responsible for performing the Patient Access P...
  • 3/25/2024 12:00:00 AM

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Financial Services Representative
  • Michigan First Credit Union
  • Detroit, MI
  • Location : Address: 19200 Wyoming Location : City: Detroit Location : Postal Code: 48221 Responsibilities: Financial Ser...
  • 3/25/2024 12:00:00 AM

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Patient Coordinator
  • Great Expressions Dental Centers
  • Canton, MI
  • As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. You...
  • 3/25/2024 12:00:00 AM

Ann Arbor is a city in the U.S. state of Michigan and the county seat of Washtenaw County. The 2010 census recorded its population to be 113,934, making it the sixth largest city in Michigan. Ann Arbor is home to the University of Michigan. The university significantly shapes Ann Arbor's economy as it employs about 30,000 workers, including about 12,000 in the medical center. The city's economy is also centered on high technology, with several companies drawn to the area by the university's research and development infrastructure. Ann Arbor was founded in 1824, named for wives of the village'...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Representative - Inbound jobs
$34,212 to $44,950
Ann Arbor, Michigan area prices
were up 1.3% from a year ago